Moreover, some people post really nasty and rude comments which are not really helpful to the general readers. They can even degrade the reputation of your website. And individual websites are people’s private properties. They are like their home. You don’t let strangers do whatever they like in your house. The same applies to my home.

I went through almost the same thing. They took over my bank, WAMU, and jacked up my two years at zero interest card to 9% without warning. They also turned off my email alerts on my WAMU card (but not my other Chase cards), so I missed my payment by two days and they slapped me with a penalty.

I called and very politely explained the situation and they very politely said they’d have a case worker call me within 24 hours.

36 hours later and no one had called.
I called them again and they told me it was impossible to help me because I was delinquent on my payment.
I said, OK, may I please speak to someone who has that authority? No, no one can help and there’s no supervisor.

Well, to make a long story short, I got the supervisor.
He wouldn’t give me his name - and it got worse from there. He was a smug, snide a-hole. Oh, he had no supervisor, either - If I wanted I could snail mail the president of Chase.

My whole life I’ve had one bank account, the one Chase took in a hostile takeover forced on WAMU by our government, and this is how they treated me. I want to see class actions, I want to see pitchforks. Oh, Mr. No Name supervisor, karma’s a bitch, we’ll see how smug you are when you meet her.