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A short while ago, a call came into my office from someone asking for me. My secretary answered the call and asked the caller how he could help them. The caller responded with his name and asked to talk to me (Josh Dorkin).

My secretary then asked the caller what this was regarding and he insisted on talking to me without providing any details. Again, he was asked what it was regarding and after a moment and a huff, responded, “real estate.” Finally, in hopes of finding out what the call was about, my secretary asked the caller if he could be a little more specific, and the caller hung up on him.

My secretary did as he was told, and screened the caller to find out who was calling for me and what they were calling about. This person refused to give any details, and my secretary was correct in not passing me the phone.

If You Can’t Respect the Help, You’re Not Going to Get Very Far!

One of the greatest things about my secretary is that I am my secretary. I was screening my own calls, and the person calling was not going to get to talk to me (the real me) if he wasn’t going to give my secretary (the fake me) any respect, or acknowledge what he wanted with me.

So, next time you’re calling for someone, treat them with respect and let them know the reason for your call, as you never know who you’re talking to.

BTW – I’m looking forward to seeing if he calls back/emails again . . . should be fun!

Yesterday, I received a message that blew my mind. In a post that I wrote for another blog last summer, I had included an image that I found in Flikr’s Creative Commons directory. This image was posted under a license requiring anyone using it to attribute the image to them.

(NOTE: Image above is not the image in question)

Of course, when I placed the image in the post, I included the image’s title, the photographer, and finally, a link back.

And Then Things Changed

The message that was sent to me went like this:

At the time that you posted the picture, it did have a Creative Commons License. . . . That said, at this point, the picture now has full copyright protection with ‘all rights reserved’. Since I have not given you permission to use my picture, would you kindly remove it from your site?

Of course, I respected their wishes and removed the image, but am I the only one who sees a problem with all of this?

Once you grant open access to your works and people start to use those works, how on earth do you come forward and ask for them to stop? Am I crazy, or is that akin to Amazon deleting the Orwell books on your Kindle?

Why Change Your Work from Open Source to Pay to Play?

I guess I don’t understand what inspires someone to go back on their promise to give the world free access to their works. Even if they do, who goes and hunts down everyone who has used that content and demands it be taken down?

Its all a bit funny to me . . . I guess I’m just still trying to process it.

Photo Credit: TilarX

Tags: Copyright, Creative Commons, Creative Commons licenses, flikr, Open source

I’ll admit that I’ve become accustomed to using Twitter (and other social media) throughout my day to share interesting information, links, articles, etc. I’ve been doing it for some time now, but I came to an epiphany yesterday that is going to change my behavior. I wasn’t sharing my every move like the guy in the video below (and like a HUGE number of people that I watch do), but I was still spending quality time building up Twitter instead of this and my other websites. Dave Fleet put together a good post about the commitment requirements of blogging vs Twitter, and in response to his article, I’ll argue that your time is better served blogging.

When you post links, tips, and other information on Twitter, you get little direct benefit, unless your linking to your own content only, which is a turnoff for many followers. While your followers may appreciate the information you share, and you may build your Twitter follower count, you’re foregoing the opportunity to build your own direct community for immediate gratification.

Instead of Tweeting About Your Niche, Blog About It!

One of the perks of Twitter, of course, is that it lets you send short bits of information. We may not always want to do an entire blog post about something, but I’ve noticed in my case and that of others, that we are spending more and more time chatting it up on Twitter at the expense of our own blogs.

I realized that I was spending close to an half hour a day on Twitter . . . time that I could otherwise spend building up my own content and blog’s brand. Some people may argue that I can better build the brand by spending time on Twitter, but I disagree. I think Twitter is a great tool to help extend the reach of your brand, but in that half hour a day I was Tweeting, I could be working on my own articles and creating better content for my readers.

Reasons to Blog Instead of Tweeting

• First and foremost, you retain the traffic – Content is king, and once you go on Twitter and other networks to share content instead of doing it on your own site, you’re helping to build their community instead of your own. Of course, your followers may enjoy the link out to a cool story or link, but why give away the link juice when you can do a post about it on your own site and retain eyeballs?
• Monetization – There are certainly some tools designed to monetize Twitter for users (primarily, these are money making URL shortner tools), but if you’re adding the content to your own site, you increase the monetization capabilities of your blog.
• Deep exploration of a topic, site, link, etc – I realize that the beauty of Twitter is that it is a “micro blogging” application. That said, it isn’t a great place to deeply explore and delve into a topic. You can certainly talk about a topic in a series of tweets, but it makes it difficult for a large group of readers/followers to stay on message. Obviously, a blog post can deeply examine any subject, of course provided the writer is capable of expressing himself.

I do think that there is value in participating on Twitter, and I’ve made a ton of great connections through it, but I think it is very easy to get caught up in it all. A little bit of time each day is fine, but any more and you should probably be hanging out on your own website or building up your own content.

Are there other reasons that I’m missing? What do YOU think?

Is your time better served posting on Twitter or adding additional content to your own website?

Tags: blog, Blogging, community, make money, Online Communities, Social Media, Social network, Twitter

Since posting my story about how American Airlines abandoned me, and then treated me like a 5th class citizen last week, I was contacted by both MSNBC and CNN.

I got the email from Christopher Elliot of MSNBC first thing Thursday morning (he sent it to me 4:30am that day – the day of my flight), and he wanted to discuss what I went through. Unfortunately, I got back to him too late for his deadline, but I was told that he’d mention my story and link to the blog post I wrote about it . . . I haven’t seen anything yet! Any updates, Christopher?

I was also contacted by Jen Haley of CNN. Jen was writing an article about travel insurance and decided to get in touch. The article just went live on the CNN site and I thought I’d share it with all of you.

So . . . check out:
Protect your cash if travel plans get canceled

Tags: american airlines, CNN, Joshua Dorkin, MSNBC, travel, travel insurance

Why does anyone care?

Well, I happen to be one of the 100,000 plus passengers affected by these cancellations, and there is a big difference between what American is saying on the news and what is happening in reality!

American is Ignoring Their Customers and Leaving them Stranded!

Upon hearing about the issues American is having, I started calling the airline early this afternoon, in hopes of figuring out what to do about my flight tomorrow. I was able to get through customer service, but when I got to the digital announcement that tells you how long the wait is, the line went dead.

This happened over and again – 7 TIMES TOTAL!

Annoyed, I thought I’d be clever and call the corporate line for AMR, the parent company of the airline. When I reached someone, they told me I’d have to speak with customer service, and that they’d connect me. I got someone after a 20 minute wait and was told that they could not handle the situation; I would need to talk to some desk that is dealing with the issue. When they transferred me to this desk, the hold music came on, and after 4 minutes, the line went dead! I called back and told everyone I spoke to what happened, and was told that there was NOTHING that they could do, and that they would put me back to that number. Again the line went dead as they tried to connect me.

Note that I’ve done this on multiple phones, and it is not the fault of my cell phone, home phone, or other line . . .

Finally, at around 3:14pm I got an automated phone call from American (I signed up for such messages through the website) letting me know that my flight tomorrow was, in fact, canceled.

I thought I’d give it another shot and called the main reservations line . . . after sitting on hold for 24 minutes I finally got someone on the phone! He asked why I was calling and I explained to him who I was, what flight I was on, and that I wanted to make arrangements to get on another flight.

The agent (never gave me his name, unfortunately) proceeded to explain that they were experiencing cancellations because of the FAA. I responded that the cancellations were happening because American never did their job in the first place with inspecting their fleet properly, and the agent snapped back that it wasn’t American’s fault, but the FAA’s.

I didn’t want to get into an argument, so I asked him if we could figure out how to resolve the issue with my canceled flight.

He told me “you have two options: we can refund your ticket or put you on a flight Friday afternoon” (instead of Thursday that I needed). I began to ask about getting a ticket on another airline when he cut me off and started to re-explain that I had two options. He then kept talking about how the airline was taking care of things, but would not allow me to get a word in. I tried to speak and he kept talking over me. This went on for well over a minute, but the agent NEVER allowed me to get another word in – he just kept talking.

Finally, the line went dead . . . he hung up on me!

As I write this blog article, I’m sitting next to my phone on speakerphone . . . I’ve been waiting for 1:32:15 (almost 1.5 hours) to get someone, and it doesn’t seem like it will be happening ANY TIME SOON!

So . . . when the American Airlines spokesman goes on CNN and other networks to tell everyone that they are taking care of the people that they stranded (screwed over), don’t believe their lies!

I’m not being taken care of! I’m being ignored! I will certainly do my best to avoid American from here on in thanks to this spit in the face!

UPDATE: 5:44pm THEY JUST HUNG UP ON ME AGAIN!!!
Just after publishing this article my wife managed to reach someone at American Airlines on her phone. She had been on the phone waiting for 26 minutes when the agent called . . . meanwhile, the time I’d been holding on the other line had reached 1 hour, 35 minutes.

She handed me the phone and I pointed this out to the agent, who said, “well, I’m on the phone now, so what can I do for you?” I thought I’d hang up the other line as I finally reached someone . . .

I told the agent that I was calling about a canceled flight, but before going forward, I wanted to find out who I was talking with. I asked for her name and she told me it was Margie. She then repeated the question, “what can I do for you?” I explained that I was hung up on by the previous agent and I just wanted to make sure I had a written record of who I was speaking with. I asked for some kind of identifying information like her Agent ID # or call center info, and she responded telling me “all calls are recorded, so we have a record of your conversations.” I told her that I appreciate that, but I wanted to have it for my own information . . . we could then discuss the problem I’m having. Suddenly, the line went dead, AGAIN! I was once again hung up on!

UPDATE 6:12pm – My wife just got someone from American Airlines on the phone again . . . and the didn’t hang up! Miracle of Miracles!

He was VERY NICE and helped my wife get a refund for our flight. They weren’t able to get us on a direct flight to replace the one that was canceled . . . he let us know that there were flights on United, but they couldn’t verify whether or not we’d get on the flight. Without that guarantee, we could arrive at the airport and sit for hours waiting to get some kind of verification. Instead, we decided that the only prudent course was to get a refund (note – we had already purchased 2 tickets on Southwest for $1006 immediately after the last hang-up) for our 2 tickets for $318.00.

After it was all said and taken care of, the agent (Ron Moore – PF), explained that what we had been through was uncalled for and that American did not put up with that kind of behavior. He apologized profusely, and I must say, did a FANTASTIC job. He did tell me that anyone who hangs up on a customer would typically be fired (if they found out about it), and additionally, if someone refuses to release identifying information to a customer (Margie), they are disciplined.

Unfortunately, Mr. Moore’s fantastic customer service does not make up for the horrific experience that we’ve been through in trying to handle this situation with American Airlines.

We’re now out an additional $688, and supposedly must wait at least 60 days to get refunded the $318 we initially paid for our tickets. So . . . until that happens, we’re out a grand total of $1321.00 for a $318.00 airline ticket!

So . . . What are you going to do about it American Airlines?

UPDATE 8:39pm – I JUST GOT A CALL FROM THE AMERICAN AIRLINES AUTOMATED PHONE SYSTEM AND WAS NOTIFIED THAT MY FLIGHT WAS REINSTATED!
ARE YOU FREAKING KIDDING ME!??!?!?!?
After going through everything I’ve gone through today (hours on hold and hangups), setting up a refund with American Airlines, and spending over $1000 on a replacement flight, I get a call telling me the flight is back on . . . what the hell would you do?

Tags: AA, airlines, airplane, american, american airlines, americanairlines, cancelled flights, flights

I just discovered a very cool site that promises to do to Adobe Photoshop what all of the web-based Google Desktop applications have done to Office. The website, Splashup, emulates Photoshop quite well, and is a must for any newbie blogger or web-designer who is strapped for cash and unwilling to buy PS.

I definitely recommend the site and hope that the developers continue to build up the features that are available.

I just installed a new [tag]plugin[/tag] called [tag]Simple Tags[/tag]. I wanted to test this [tag]Technorati[/tag] tagging tool out!

Looks to be pretty good to me!