Subscribe Feed (RSS)Host Lunarpages Fails to Make the Grade – Again
September 20th, 2008 by Joshua Dorkin | Filed under Commentary, Websites.
I’ve had several clients of mine over the years host their websites with a company called Lunarpages. For the most part, their experience has been a good one . . . cheap hosting, reasonable uptime . . . the basics.
Unfortunately, I’ve been informed that Lunarpages has dropped the ball, bigtime!
According to my client, Charles Feldman of TheFeldmanBlog:
I had this once before where the site was down, remember, and I left messages on their 24 hour line but they never got back to me…same this time. And last time, when I called during the week to complain, I , of course, got a voicemail for the manager who also never returned the call.
I don’t know about the rest of you, but that’s not the type of service I’m looking for in a host. Sadly, it seems, reality doesn’t match up with the company’s promises. The following comes directly from the front page of the Lunarpages website:
There are thousands of web hosting services so why choose Lunarpages? When comparing web hosts it is important not only to consider a price difference of a dollar or two. Although we offer more data transfer and storage resources then you will likely ever utilize, we prefer to focus on something much more important, reliable web hosting and great customer service. Above all we take care of you personally and attentively with 24-7 award winning customer support. It’s all about making sure your website and email remain online and you are happy. It’s not just technical support to us; it’s about caring for people since 1998. Phone us any time and become part of the rapidly growing Lunarpages web hosting family. We are rated #1 in the world. Call us now and find out why.
Notice the text in bold (we bolded it to highlight) . . . doesn’t really match what I’m hearing from my client. The 24 hour customer support seems to be nothing but a voicemail system . . . WOW that’s revolutionary 24 hour support! I’ve called several times over the past 24 hours – particularly late night and early morning, and have not gotten a person on the phone. Isn’t that what 24-7 customer service means to you?
Hopefully someone at the company reads this and works to rectify the situation . . . either way, I thought it was important to let you all know so you can make an informed decision when considering this host.
Photo Credit: Control Panel by Tim Dorr
Tags: hosting, lunarpages, webhost, website host
Lunarpages is horrible. My friend in college had his site hosted with them. He recorded his own music as a hobby. They would always pull down his MP3s of his own music because they said they didn’t allow them because they could be pirated… Are you kidding me?
Anyway, if you’re interested, I’m happy with my hosting company. Shoot me an email and I’ll send it to you privately. Don’t want to spam your site.
I have a good list of recommended hosts on my site based on customer experience… Lunarpages sounds really dodgy…
yeah I never recommend a host that does not have live chat on their website. (plus you test it out by trying to contact them before signing up) .. Hostgator is one host I have setup maybe 300 websites on over the years and I have never had trouble that was not resolved in more than a few minutes. You just click live help and you’re talking to tech support .. no long waiting in line times before you get helped either .. you normally dont have to wait more than a minute or two at the most before you’re helped.
Yes I agree that it could be better if all know their responsible before hand so that they can make a very good planning about it..Thanks for providing about a useful information..