Comments on: Boycott Chase Bank and Learn What Not to Do In Customer Service http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/ Blogging, Website Tips, eCommerce, Forums and Web-Entrepreneurship Tue, 16 Mar 2010 03:19:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: M Margolies http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-154383 M Margolies Tue, 16 Mar 2010 03:19:36 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-154383 Well just in case anyone was thinking this was an old story it's not. I got one of the credit card checks in the mail last week. I had a very high limit on my card and had just happened to be between paychecks when I had my taxes done. So I paid the accountant with the Chase check. After all it was only a couple hundred and I had thousands available on my card limit. So three days later I get a call from someone giving me some really weird company name which I had never heard of, when I asked her to repeat it she gave me the script about being recorded for quality.... I said thats not what I asked, again who are you? She gave me the funny name and started in oh her script. I stopped her and said I've nver heard of you and I don't do business with you so I'm hanging up when she finally said I'm with Chase bank. So I asked why didn't you say that? Without answering she launched into the fact that she has canceled my check and it will likely bounce and that they are closing my account because I don't spend enough. I've been a paying customer for years. She further said that they will be placing a comment on my credit because I don't use my cards enough. I asked for the supervisor and was repeatedly told that no supervisors work after hours (she called about 7:30 PM). I said if I get a bounced check fee I expect them to pay it and will be forwarding them a bill. She said if I do that they will sue me and I'll have to get a lawyer and that they are bigger and I will loose! Unbelievable customer service. I still owe them a large amount, if they are going to mess with my credit I may as well stop paying them anyway on the card I still carry a balance with. I have been a good customer for years but if this is how I'm treated for my good works I see no reason to try and act in good faith when clearly they are not. Well just in case anyone was thinking this was an old story it’s not. I got one of the credit card checks in the mail last week. I had a very high limit on my card and had just happened to be between paychecks when I had my taxes done. So I paid the accountant with the Chase check. After all it was only a couple hundred and I had thousands available on my card limit. So three days later I get a call from someone giving me some really weird company name which I had never heard of, when I asked her to repeat it she gave me the script about being recorded for quality…. I said thats not what I asked, again who are you? She gave me the funny name and started in oh her script. I stopped her and said I’ve nver heard of you and I don’t do business with you so I’m hanging up when she finally said I’m with Chase bank. So I asked why didn’t you say that? Without answering she launched into the fact that she has canceled my check and it will likely bounce and that they are closing my account because I don’t spend enough. I’ve been a paying customer for years. She further said that they will be placing a comment on my credit because I don’t use my cards enough. I asked for the supervisor and was repeatedly told that no supervisors work after hours (she called about 7:30 PM). I said if I get a bounced check fee I expect them to pay it and will be forwarding them a bill. She said if I do that they will sue me and I’ll have to get a lawyer and that they are bigger and I will loose! Unbelievable customer service. I still owe them a large amount, if they are going to mess with my credit I may as well stop paying them anyway on the card I still carry a balance with. I have been a good customer for years but if this is how I’m treated for my good works I see no reason to try and act in good faith when clearly they are not.

]]> By: JM Lewis http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-154009 JM Lewis Thu, 11 Mar 2010 12:48:40 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-154009 Chase customer service...is not! Just received monthly statement indicating I had a missed payment and a $39 late fee. But....wait a minute, I've paid monthly several hundred dollars over the minimum payment. Turns out I paid my February payment on January 30 and it can't be counted as a Feb payment. Chase customer no service said too bad, you get late fees for early payments as well as late ones. Needless to say the account has been closed. Bite me Chase. Chase customer service…is not!
Just received monthly statement indicating I had a missed payment and a $39 late fee. But….wait a minute, I’ve paid monthly several hundred dollars over the minimum payment. Turns out I paid my February payment on January 30 and it can’t be counted as a Feb payment. Chase customer no service said too bad, you get late fees for early payments as well as late ones. Needless to say the account has been closed.
Bite me Chase.

]]> By: Hate Chase http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-153918 Hate Chase Wed, 10 Mar 2010 22:45:31 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-153918 Have a mortgage through chase(was bought by them), and now they try to rack on late charges on the 2nd of the month. My statement says after the 14th is late. The CS guy I talked to was a complete jerk. I hope this bank fails, and goes bankrupt. I feel for the people who would lose jobs, but something has to happen.... Have a mortgage through chase(was bought by them), and now they try to rack on late charges on the 2nd of the month. My statement says after the 14th is late. The CS guy I talked to was a complete jerk. I hope this bank fails, and goes bankrupt. I feel for the people who would lose jobs, but something has to happen….

]]> By: Peter Franks http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-153878 Peter Franks Wed, 10 Mar 2010 12:40:53 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-153878 From all the comments above and the clear disregard for customer service, Chase bank are certainly trying the patience of their customers! Maybe we should all bank elsewhere. From all the comments above and the clear disregard for customer service, Chase bank are certainly trying the patience of their customers! Maybe we should all bank elsewhere.

]]> By: Avlis http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-153852 Avlis Wed, 10 Mar 2010 02:39:18 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-153852 I am a former WAMU customer. I hold a classic checking account and a cc account with Chase now, due to the buy-out...I recently went into my local branch to order a new debit card, (the card became de-magnetized with frequent use). I was coerced into signing up for a new rewards business debit card, which come to find out, after reviewing the fine print, charges an annual fee of $25.00, (not disclosed upon signing up for the account), along with other hidden fees. Today (7 dys later) I went into the same branch/same "personal banker", whom was extremely rude, and condescending, said he would close the account but there would be a fee of $25.00 to close it! Not only did he blatantly lie in front of the so called "supervisor", but I felt like I was being bullied by both men! So, I decided to pull all of my money out of my accounts and move it elsewhere. No thank you Chase bank, I expect more. I shall open an account with TD Bank in the morning, even though I will have to travel a bit further to do my everyday banking. I'd rather put up with the small inconvenience of not having the bank right around the corner, to be treated with respect and as a valued customer. F.Y.I Customers are dropping like flies, I just convinced 3 of my friends to drop Chase and move over to TD with me. The power of 'word of mouth' should not be underestimated JP Morgan! I am a former WAMU customer. I hold a classic checking account and a cc account with Chase now, due to the buy-out…I recently went into my local branch to order a new debit card, (the card became de-magnetized with frequent use).
I was coerced into signing up for a new rewards business debit card, which come to find out, after reviewing the fine print, charges an annual fee of $25.00, (not disclosed upon signing up for the account), along with other hidden fees.
Today (7 dys later) I went into the same branch/same “personal banker”, whom was extremely rude, and condescending, said he would close the account but there would be a fee of $25.00 to close it! Not only did he blatantly lie in front of the so called “supervisor”, but I felt like I was being bullied by both men!
So, I decided to pull all of my money out of my accounts and move it elsewhere. No thank you Chase bank, I expect more.
I shall open an account with TD Bank in the morning,
even though I will have to travel a bit further to do my everyday banking. I’d rather put up with the small inconvenience of not having the bank right around the corner, to be treated with respect and as a valued customer.

F.Y.I Customers are dropping like flies, I just convinced 3 of my friends to drop Chase and move over to TD with me.
The power of ‘word of mouth’ should not be underestimated JP Morgan!

]]> By: prettybrowneyes http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-153712 prettybrowneyes Fri, 26 Feb 2010 00:47:58 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-153712 WOW! I too had WAMU. Chase should take some hints from their CS. Everything is fine as long as you don't have an issue to resolve. Their CSR's are the most unprofessional, rude, uneducated, disrespectful, uncaring, unsympathetic, unempathetic (if there is such a word), and ignorant people I have ever dealth with. I will never use their services in life again even if they are the last bank on earth. I will do without. The worst part is the Executive Escalations department who had the audacity to sigh out loud, as if I was boring them, when I was trying to resolve my issue. There is no recourse and no listing of VPs, no supervisors, and no one returns your calls. Now they are calling me everyday and harassing me. I sent a letter yesterday requesting to opt out of phone calls. If they continue I will file a complaint. As a matter of fact, I will anyway. Check out their BBB report. A disgrace!I hope they fail and everyone who needs a bank finds this and the other blogs online. I think I'll look for or start one on facebook as well. Other banks have failed so it's not impossible. I'm praying on it. WOW! I too had WAMU. Chase should take some hints from their CS. Everything is fine as long as you don't have an issue to resolve. Their CSR's are the most unprofessional, rude, uneducated, disrespectful, uncaring, unsympathetic, unempathetic (if there is such a word), and ignorant people I have ever dealth with. I will never use their services in life again even if they are the last bank on earth. I will do without. The worst part is the Executive Escalations department who had the audacity to sigh out loud, as if I was boring them, when I was trying to resolve my issue. There is no recourse and no listing of VPs, no supervisors, and no one returns your calls. Now they are calling me everyday and harassing me. I sent a letter yesterday requesting to opt out of phone calls. If they continue I will file a complaint. As a matter of fact, I will anyway. Check out their BBB report. A disgrace!I hope they fail and everyone who needs a bank finds this and the other blogs online. I think I'll look for or start one on facebook as well. Other banks have failed so it's not impossible. I'm praying on it.

]]> By: dsacramentoca http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/comment-page-9/#comment-153697 dsacramentoca Wed, 24 Feb 2010 18:14:50 +0000 http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-service/#comment-153697 I agree Chase has turned into a terrible company. I had a credit card with them for several years. My account was always in good standing, never a late payment or over limit on my account. I paid off my account in full in January of 2010. I received a letter, in the mail, one week later saying that my account had been closed.<br><br>I contacted the company to inquire why and was told they had the authority to close an account at anytime and were not required to provide a reason. I said I wanted to redeem my account points that were approximately 11,100. I was told that I was not entitled to them due to the closing of my account. I requested to speak to a supervisor and was told one was not available, but that they would give me the same information.<br><br>The consumer has little recourse other than filing complaints with State and Federal Agencies. The greatest recourse we do have is to stop doing business and request family and friends do the same-with regards to JP Morgan Chase. I agree Chase has turned into a terrible company. I had a credit card with them for several years. My account was always in good standing, never a late payment or over limit on my account. I paid off my account in full in January of 2010. I received a letter, in the mail, one week later saying that my account had been closed.

I contacted the company to inquire why and was told they had the authority to close an account at anytime and were not required to provide a reason. I said I wanted to redeem my account points that were approximately 11,100. I was told that I was not entitled to them due to the closing of my account. I requested to speak to a supervisor and was told one was not available, but that they would give me the same information.

The consumer has little recourse other than filing complaints with State and Federal Agencies. The greatest recourse we do have is to stop doing business and request family and friends do the same-with regards to JP Morgan Chase.

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