Subscribe Feed (RSS)Boycott Chase Bank and Learn What Not to Do In Customer Service
April 19th, 2007 by Joshua Dorkin | Filed under Commentary, Entrepreneurship.
Sounds pretty extreme, right?
I just don’t know what companies are thinking these days.
How Chase Bank Has Forgotten About the Customer
I had a call into Chase about an issue with my credit card the other night and couldn’t believe what I heard. My discussion with a customer service representative was not going where I wanted it to, so I asked to talk to a supervisor. I was told that there was no supervisor to talk to, but if I wanted to, I could just give her my number and she’d have someone call me back. I found this to be quite interesting (no supervisor? come on!) and tried to reason with the rep to have someone with any authority get on the phone, but got the same thing . . . nothing.
From there, I went on to tell her that I was a loyal customer for around 13 years and was just not happy with the service I was getting. Want to hear the response?
“If you’re not happy, then I’ll close your account for you right now”
Really?!?
“I just told you I was a loyal customer for 13 years and you’re telling me to close my account if I’m not happy?”
“Yes, sir. Do you want me to close it?”
(I took notes, because I was so surprised by this response)
I don’t know about you, but I don’t think companies are in business to chase away their customers, do you? Somewhat stunned, I got off the phone and waited for morning to call back and talk to a supervisor. When I got on the phone with a supervisor (after telling the customer service rep I was calling about bad service), it happened again! I explained that I was not happy with the service I recevied and was almost instantly told that if I wasn’t happy then she would close my account . . . she almost begged me to do so.
In a daze, I laughed and asked if this was a big joke. It was not. Not only was it surprising in content, but in tone as well; she was simply nasty to me. I was told that the company now had a policy which requires customer service and their supervisors to close someone’s account if they don’t like the service they are getting.
Apparently, Chase has established a policy where they send away people who aren’t happy with their service. There is no attempt to rectify the situation. They just want you, the problem, to get lost.
Why waste their time keeping someone happy? There are plenty of other customers to rip off on both ends of banking (low savings interest rates and high borrowing interest rates).
With this situation in mind, I’m asking you to boycott Chase. It is the customer that comes first, and if they are too lazy to give good service, then they don’t deserve to have any customers, plain and simple.
What Can We Learn From This Situation?
Customer service is Paramount! If you treat your customers like crap, there will be a backlash against you, especially in the days of the internet. If you treat them well, they will tell their friends and you will only see positive results! With so much choice (except when it comes to cable TV & telephone providers), we, the consumer, have the power to not only choose another, better, option, but also to tell the rest of the world of our experiences.
That is just crazy. I can’t believe a company of that size would have a policy like that. They deserve to have a ton of accounts closed.
I just talked to a banker friend of mine. He was completely floored by the service they gave me. That’s the problem with many of these major companies . . . you are just a small fry and they don’t give two @#$@# about you.
interesting, i dont give two @#%$ about you either
lol. Join the gang!
I’ve never experienced that kind of customer service with Chase, but I do have my own gripe with them, if it’s somewhat off topic.
One of my first credit cards was a Chase Visa ( or MC, I can’t remember ) with a limit of $800. Woohoo.
Nowadays all my cards are in the 15k+ area, and Chase refuses to budge on the limit. Yet they consistently send me those cash advance checks. Please tell me, someone at Chase, what in the blue f**k am I going to do with an $800 cash advance at 23% APR and a 3% fee?
Once upon a time, Chase was a prime lender, and catered to people with outstanding credit, and provided them outstanding customer service. Today, that is no longer the case.
It seems that Chase, like many of the other banks out ther has really forgotten their way. Banks used to be about the customer. Now, they are soley about the bottom line.
[...] over at time for blogging has an issue with with Chase. Have companies moved towards giving up on customers who have problems with their [...]
I’ll boycott ‘em - as soon as I’m done using their 0% money to make *me* money! There’s almost nothing i like better than screwing CC companies….:-)
Very interesting. My dad has a life insurance policy that started with a different company, but it was bought and sold and ended up with Chase. He’s now due $92,000 in cash value and can’t get the $. About 8 weeks ago, they told him it would be 4-6 weeks. Now they say there’s a “$380 discrepency” and they won’t pay him until it’s cleared up, but every time he calls, they say it should be cleared up and the check should be in the mail “today.” He’s starting to freak. He thinks they are about to go under. I told him it’s a huge company with plenty of dough, but now that I read the above post, maybe there’s something really wrong there. His next plan is to ask for all but the $380 and let them figure that out whenever/never. He reviewed his contract and it says they have up to 6 months to pay him, but he’s thinking he may not get the $ ever. They seem very slimy. I told him to call every day and ask for a stupefier/supervisor every day until he gets a satisfactory answer (his $).
Newsgirly - The sad thing is that the stupefiers, as you like to call them, are equally as bad as the other drones working there.
Josh, I was having issues with them failing to post the promised first-purchase credit to my Amazon card (wouldn’t believe the runaround). Frustrated, I said I wanted to close the account–thinking I would at least get the CSR’s attention. He closed it instantly; no attempt at retention at all. At this point, I was annoyed enough at Chase to call regarding another, several-years-old credit card with them. Again, not the slightest effort at retention. The CSR didn’t even ask why I was closing the account. I know companies have taken hits lately for their insane retention-department efforts, but this surprised me.
Sarah - Retention is essential in this day and age. I’ve stayed with Sprint as my cell provider for the past 4 years because their retention department cut me a good deal when I wanted to leave for another provider. I can’t imagine why this company’s policies are so screwy!
Like many others, I too am sick of credit card companies and banks and their unfair practices and it’s ridiculous how the government chooses to allow them to operate when all they do is abuse consumers. I’ve had my share problems with Chase and the vicious cycle of paying down my account debt, debt consolidation, getting my APR lowered, going through a rough financial period, being late with a payment and then getting my interest rate jacked up; not only on one card, but all of them.
In short, I am looking to start a national boycott of banks–let’s start with the bigger corporations — Chase, Bank of America, Republic, HSBC etc. LET’S TAKE OUR MONEY OUT….WHAT WOULD HAPPEN IF EVERYONE OR AT LEAT A GOOD PORTION OF PEOPLE WHO HAVE MONEY IN THESE BANKS PULL OUT FOR JUST ONE DAY???
This is very interesting. I cancelled my Chase credit card back in April 2006. I don’t recall them struggling tremendously to stop me, but they definitely weren’t so abrupt.
I think they politely asked why, and I politely told them. (I think I said that basically, I’m just fed up with all their huge fees and jacked up penalty interest rates that kick poor, struggling people when they’re down).
I wonder if maybe the customer service’s current bizarre, uncaring behavior is a sign that they’re having to put up with quite a lot of angry customers, and they’re at their wit’s end?
Maybe so many people are now closing their accounts in droves, the customer service folks have decided it’s a waste of time to even argue anymore?
In any case, very interesting to hear of this. If Chase _is_ verging on going under (as another commenter speculated), I really think Chase could turn themselves around by adopting reasonable, honest, fair policies, and not treating their customers like dirt.
But if they don’t want to treat their customers fairly, then, well, frankly, they deserve to go out of business, I think.
I’ve linked to this page from my credit card boycott web page (which can be reached via clicking my name).
Very nice blog in general, actually - I’ve added it to my Technorati favorites.
Best wishes.
Although I haven’t had the “oppportunity” to experience that from Chase, I’ve seen a lot of lenders/banks treating customers like sh*t. That shouldn’t be the case.
I missed one payment back in Jan 07 on my BP chase card…one day late…they took my 3.99 fixed and made it 29 percent. I called, no sorry, nothing we can do. Somehow they did actually reverse the 39.00 late fee. They would not put the super on the line either. (NEVER been treated so badly in my 17 yrs in CCs) Then may, I lost my statements due to kittins chewing up everything in my freaken house. Missed 3 dif cards min payments (not all chase) and chase said, sorry 29.00%instead of 0% for a year. 39 late fee too. So I closed the acct…no effort to keep me…have top credit rating too…and a house. biz…etc. They even acted rude, like I was swill or something. Citibank actually waived the late payment fee 2 times this year already..(I forgot to pay…had the money just forgot) brought the interest rate back to promo 1 time, didnt the second but took it from 26% to 15% and offered a 6.9 fixed till payoff, no transaction fee either, if I tranfer a bal now. I delined but will keep the citicard and pay that bal off with a bal trans from Wamu. Chase is a joke…never EVER EVER EVER will I be a customer. Even if its a great deal. NEVER I cant believe how rude they where.
I think the problem that Chase Bank is having is that they wrote too many home mortgages with a variable rate instead of a fixed rate. When home mortgage rate were very low people with low income could afford to buy a new home. As mortgage rates rose the variable rate on these loans rose as well. Consumers had to pay an extra 300-700 dollars each month to keep up or default. I believe that Chase is holding alot of bad debt. To make up for this they pick on consumer credit cards to balance their portfolio. They have also went to a monthly average finance charge so if you pay off the credit card balance there is still a charge assessed for the average monthly finance charge. The only way to protect yourself is to record the conversations that you have with Chase Bank and if they do not comply with what they say turn them in to the Attorney General’s Office in the state that you reside in. If enough complaints are registered the Attorney General will pursue it. They have no Problem reporting you to the credit agencies so don’t feel bad about reporting them to the attorney General. This is the only way that we can stop them from abusing consumers.
I am with you I found this page by googleing boycott Chase!
BoyCott Chase foreever !
Just got off the phone with chase rep and supervisor. I was given faulty advice by a rep in april leading to late fee. Super said nothing could be done and she was sorry for the bad advice. WHAT? I am closing my account ASAP.
thats funny chase is just holding onto alot of bad debt from low income people…. Chase in every area from auto to home to whatever is involved in class action lawsuits for flat-out theft from consumers like taking payments even atm payments and denying they were paid plus forclosing and seizing property. they have record contributions to both sides demo and repub I wonder how the bankruptcy law got passed like it did… they were also responsible for hiding the money for the enron guys and just had to pay a 233 million dollar fine….. check it out online its all there and why has none of them been prosecuted and the most of their loans atleast in mortages have gone to high end and middle class familys…. oh yeah, they were fined for not giving loans to low income familys. They are also the backer for 90% of all predatory lenders in the USA.. after the deal is cut chase buys the note and forcloses check it out its all online…..
i had the same experience with my credit card….i work as a pharmacist….got a call one day when i was at work and the customer service was very rude when i told him ..i was at work call me later…i already had problems with chase earlier ….they treat with customers like garbage….may be they’ve earned too much and care fot u no more….i told the guy i am fed up with the credit card service and he offered to close it …later i found it was closed without my yes or no ….i am a direct deposit customer deposit at least $7000 a month and even then get a bad service i wonder what othrs would be getting ….i will close it once i find a good bank……Hope u too stay away from CHASE….
as ur right ….it CHASE’s u away with their BAD service.
MY COMPLAINT WITH REGARD TO CHASE IS. WHY WONT THEY ACCEPT MY DEPOSITS INTO MY ACCOUNT IF THEY ARE POSTED AFTER THE CLOSE OF BUSINESS, YET THEY CAN TAKE OUT ANY ELECTRONIC PAYMENT FROM A COMPANY ANY TIME, ANY DAY. CHASE WON’T POST ANY DEPOSIT FROM A WEEKEND UNTIL MIDNIGHT OF THE FOLLOWING MONDAY.
HERE IS WHY I AM PISSED ABOUT THIS. I ENQUIRED ABOUT A ELECTRONIC CREDIT TO MY ACCOUNT FROM THE INSTITUTION I DO BUSINESS WITH. THE INSTITION STATED THAT THEY POSTED AN ELECTRONIC DRAFT CAPTURE (A CREDIT) TO CHASE ON JUNE 30, 2007. CHASE BANK STATED THAT THEY DID NOT RECIEVE IT UNTIL JULY 3,2007. THESE TRANSACTIONS ONCE RECIEVED ARE SUPOSED TO POST IMMEDIATLY ACCORDING TO COSTOMER SERVICE. THE REASON THEY GAVE IS THAT THE ELECTRONIC TRANSFER GOES THROUGH AN AUTOMATED CLEARING HOUSE AND NOT DIRECTLY FROM THE ISSUING CO. I HAD NEVER HEARD OF THIS. CHASE STATED THAT THE TRANSACTIONS WERE DELAYED AT THE CLEARING HOUSE, WHICH THEY USE. THEY COULD NOT GIVE ME WHAT TIME OF DAY THAT THE CLEARING HOUSE SENT THE TRANSFER CREDIT TO CHASE. THE ONLY DOCUMENTATION THEY HAD IS THAT THEY POSTED MY MONEY ON JULY 3, 2007. I FEEL THAT CHASE IS PURPOSELY DELAYING DEPOSITS TO PEOPLES ACCOUNT, SO THAT THEY CAN CHARGE OVER DRAFT FEES . CHASE PUT MY ACCOUNT IN TO OVERDRAFT. I THINK THAT CHASE IS BECOMING INSOLVANT, EVERYBODY GET OUT WHILE YOU CAN.
HERE IS THE PART THAT FLORED ME. I WAS LATE WITH MY TELEPHONE BILL AND DID NOT WANT TO BE DISCONNECTED SO I MADE A ELECTRONIC CHECK PAYMENT TO MY PHONE CO. ON JULY 2 2007 AT 6PM TEXAS TIME. THE PHONE CO. PUT THE TRANSACTION THROUGH AND THE BANK POSTED IT IMMEDIATLY, EVEN THOUGH I HAVE BEEN TOLD THAT ANY TRANSACTION RECEIVED AFTER THE CLOSE OF BUSINESS WOULD NOT BE POSTED UNTIL THE FOLLOWING BUSINESS DAY AT MIDNIGHT. I NEW MY CREDIT WAS GOING TO POST BECAUSE MY ISSUING COMPANY TOLD ME THAT IT HAD BEEN ELECTRONICALLY TRANSFERED TO THE BANK, AND THAT MY PHONE BILL WOULD BE COVERED. IT WASN’T, CHASE GAVE ME ALOT OF MISINFORMATION
WHEN TALKING TO CUSTOMER SERVICE , I WAS TOLD THAT I WAS JUST TRYING TO WEASLE OUT OF PAYING MY SERVICE CHARGES.
IN ADDITION TO THIS I WAS CHARGED AN ADDITIONAL FEE OF 10.00 FOR HAVING AN OVERDRAFT FOR THE MONTH, AND BECAUSE THEY DIDN’T NOTIFY ME OF THIS ADDITIONAL CHARGE IN A TIMELY MATTER, IT AGAIN THREW ME INTO OVERDRAFT FOR THE NEXT MONTHS STATEMENT , TO WHICH , I WILL BE CHARGED ANOTHER 10.00, ON A SO CALLED FREE CHECKING ACCOUNT.
THE BOTTOM LINE IS, IF CHASE WONT TAKE MY DEPOSITS AT AN ELECTRONIC ATM AND POST THEM AFTER THE CLOSE OF BUSINESS, THEN CHASE SHOULD NOT BE ABLE TO TAKE MONEY FROM MY ACCOUNT IF THAT AMOUNT IS RECIEVED AFTER THE CLOSE OF BUSINESS.
I WILL BE CLOSING MY ACCOUNT PROMTLY. THE RUB IS THAT TO BE ABLE TO BUY ANTHING IN THIS FREE AMERICA, HUH!!!, LIKE A CAR. YOU HAVE TO HAVE A CHECKING ACCOUNT. I’M ALSO OWN MY OWN COMPANY AND HAVE TO ACCEPT CREDIT CARDS IF I WANT TO MAKE ANY KIND OF MONEY, AND AS YOU KNOW THESE CO’S. WILL NOT SEND YOU A CHECK THAT YOU COULD CASH FOR A 1% FEE ANYWHERE, IT HAS TO BE ELECTRONIC.
DOES ANY ONE HAVE ANY SUGGESTIONS ABOUT WHAT CAN BE DONE WITH THESE UNETHICAL PRACTICES, OR JUST WHERE I CAN PUT MY MONEY.
SIGNED PISSED OFF IN TEXAS
Wow. Great job.. I was looking for a site that will boycott Chase as well. Exactly, they forgot about customer service. Honestly, if you do well with customer service, you will have more customer putting their money with you, and you’ll then turn that money into more investments and make money for yourself that way, and STOP RIPPING OFF YOUR CUSTOMERS. From a lot of complaints I read about Chase online, it seems like no one likes them. Isn’t it time for Chase to look at what they’ve done to themselves? Recently, my father just opened a home equity line of credit. After they set up and signed papers with us, they told us that a check for a small amount will be mailed to us just to show that we have line of credit set up. When we received the first statement, we saw that they’ve accrued interested from 6/19 when they send out the check on 6/26. While the money is still on their hands, not even close to being deposited and used on our end, we’re getting charged interest. When I called and complained, they told me that they cannot revise interest and that’s just how the policy is. I say that they should start charging us interest from the time that we actually CASHED that check! I just feel like they’re taking advantage and sucking more money out of people who are actually borrowing money because they need to work out their finances. Sick! Boycott them!
Chase has the WORST customer service ever. I set up auto-pay and it didn’t deduct. The second I noticed it I went online to pay and sent an e-mail requesting a reversal of the late charge, which they agreed to. I see the next month’s statement and the autopay only took out a portion of the payment, resulting in a late fee and an increase in the interest rate. I e-mailed again asking for this to be adjusted and they said…you were late, promotional APR expires when your late, tough luck. I’m e-mailing them every day until I get this rectified. I WILL NEVER USE CHASE AGAIN!
I am so happy that other people realize what how terribly abusive Chase can be. My story began with a low interest credit card used to buy books in college. Little things came up here and there and before I knew it, I had nearly reached my $2000 limit. Working only part time, I couldn’t afford to pay more than the min payment each month but paid it on time every month. As soon I as had established the minimum payment pattern (approx 6 months) my interest rate went from 12% up to 29.99% with only one month, fine print notice. When I called to figure out why they had done this I was greeted with the same rude, condescending asshole that has been described in every other post. There really should be laws against taking advantage of people like that. They suck money from the lowest income borrowers in every way possible. Even now I’m still paying off the debt. I’ve started intentionally paying my bill the day after the statement is released to minimize the average balance for the month. Doing this I’ve noticed that there is over a week in between the due date and statement date. Then several days before they notify you of your statement availability. This is just another subtle way of stealing from you. Thats two weeks of interest they take on the balance and accumulated finance charge every month that they don’t deserve. Slimy, greedy, underhanded… I can’t wait for the day that my balance is paid in full. They will never get money from me again.
Please spread the word to everyone you know. BOYOTT CHASE!
Chase is the most crappiest bank ever. Their customer service sucks. Screw you chase I hope this company rots in hell
[...] Boycott Chase Bank and Learn What Not to Do In Customer Service … Once upon a time, Chase was a prime lender, and catered to people … His next plan is to ask for all but the $380 and let them figure … them been prosecuted and the most of their loans atleast in mortages … http://www.timeforblogging.com/2007/04/19/boycott-chase-bank-and-learn-what-not-to-do-in-customer-se... [...]
Wow, I guess I’ll never be taking my business there! And here I thought I was having problems with Wells Fargo!
THIS IS ALL TRUE AND MORE!!!!!!! Chase bank sucks and if people were wise they would listen and make an educated decision base on others problems. This credit card company will send you to the cleaner. Not only do you deal with people that can not speak english but they can’t understand it either. They are so nasty to talk to but to deal with them about being one day late on your payment after sending it 9 days in advance is plain hell. If the person on the other line was in reaching distance from me I would of bitch slapped them-twice!
Thanks
I had a very similar experience. I had a Chase 0% interest card. Within 2 months (Not the 13 they said) they raised it from a 0% interest to 8% interest. When I called, the customer service rep said that I failed to pay when I told her I did not that I had paid it on line she said it did not go threw as I put in the wrong bank numbers. I double checked and the numbers were correct they had made the mistake but they would not reverse the charges. Then less than 6 months later it went to 17%. I again called the customer service is the worst in the world. When I asked to talk to a Supervisor I was told “Well the interest rate is going to stay at 17% and there is not a dam thing I could do about it”. I tried to get a supervisor without any luck so I hung up VERY upset. Called back again was then told that I had charges on my account and that they felt I was charging too much. I paid hospital bills with them as I had an unexpected surgery. If I have the credit and I have the money who are they to say I am charging too much when they are the ones who set the Credit Limit. I have filed a complaint with FDIC and the CEO of J. P. Morgan Chase Bank. DO NOT what ever you do go with Chase Bank
I agree totally. Chase bank is a terrible bank. I thought it was just me who had a bad experience.
-Paul
I’ve heard stories of Chase customer service representatives throwing business cards in customers’ faces. They’re entire customer service strategy has a tarnished reputation.
[...] of other people, it seems, have had problems with Chase Bank too. Read these posts: Boycott Chase Bank and Customer Disservice. Some of the stories in their comments are hair-raising. Clearly Chase Bank [...]
Four years ago I bought a house and the empty lot next to the home. Four months after the closing date, my mortgage was sold to Chase. To make a long story short, they somehow screwed up the paperwork and never paid the taxes on the vacant lot (all was supposed to be and was in escrow with the first mortgage company). A relative, who gets the local paper, sent me a clipping that had my name and address and a sale date for my vacant lot for nonpayment of taxes. I immediately called the county, and said that the newspaper was the first I had heard of the matter. The county told me that the taxes had not been paid since Chase acquired the property. The county clerk insisted that Chase had been mailed statements on a monthly basis and had received the sale documents for nonpayment of taxes for a three year period. I called Chase, come to find out, they entered the lot # incorrectly at the initial transaction and consequently had not been processing any of the tax notices because the property #’s didn’t match in their system…even though my name was on the property as well as theirs! What did Chase do about all of this? Raise my escrow $100 a month from here to eternity to cover the late payment fees, interest charges, legal fees, etc… and what did they do when I asked them how they intended to alleviate some of my shame for my name appearing in the local paper for nonpayment of taxes? Nothing, not even a “sorry” just, “If you would prefer to find another lender mam, please do so”. I didn’t want them in the first place. Hate Chase? Yes, without the flames of a thousand suns.
Four years ago I bought a house and the empty lot next to the home. Four months after the closing date, my mortgage was sold to Chase. To make a long story short, they somehow screwed up the paperwork and never paid the taxes on the vacant lot (all was supposed to be and was in escrow with the first mortgage company). A relative, who gets the local paper, sent me a clipping that had my name and address and a sale date for my vacant lot for nonpayment of taxes. I immediately called the county, and said that the newspaper was the first I had heard of the matter. The county told me that the taxes had not been paid since Chase acquired the property. The county clerk insisted that Chase had been mailed statements on a monthly basis and had received the sale documents for nonpayment of taxes for a three year period. I called Chase, come to find out, they entered the lot # incorrectly at the initial transaction and consequently had not been processing any of the tax notices because the property #’s didn’t match in their system…even though my name was on the property as well as theirs! What did Chase do about all of this? Raise my escrow $100 a month from here to eternity to cover the late payment fees, interest charges, legal fees, etc… and what did they do when I asked them how they intended to alleviate some of my shame for my name appearing in the local paper for nonpayment of taxes? Nothing, not even a “sorry” just, “If you would prefer to find another lender mam, please do so”. I didn’t want them in the first place. Hate Chase? Yes, with the flames of a thousand suns.
I knew someone who worked at Chase. The upper management actually condones some of their behaviour. Boycott Chase!!!
I am suing Chase Bank in Milwaukee for taking insufficient funds fees when funds were always available. Plus, they started taking monthly fees I didn’t owe. The court is letting me sue the bank manager individually as well as the corporation. Unfortunately, I am representing myself, but I’ve stayed with it for more than a year. The judge has ordered the bank to turn over the records of everyone else they have screwed, but I have not received the documents yet.
I wrote a story about the bank and am posting other informartion at http://www.putnampit(dot)com/shorewoodvillage/Chase/banker(dot)htm
I say, hold them accountable.
WOW that’s unbelievable - i don’t really deal with chase but i would of closed the account right then. Somone probably would of called in the next couple of days begging you to reconsider.
It does create an interesting dilemma though: I used to have a retail business and know all too well what it’s like to have customers who just aren’t worth dealing with. But the one time I really told off a customer, that customer happened to work for a TV news station and was a member of some major media forums online. Sometimes it’s a tough call.
Yes, Chase Bank is the worst I ever had to deal with. The customer service is full of shit and a stupid ignorant fools. They are rude, unhelpful, and useless to deal with them. This a–hole Kingsley if that’s his real name told me that he can do anything to fix my account. I place an online payment and everything went find according to their online payment system. A week later I found no payment was made to them like I never made a payment so I paid again but this time it said my account was late. I call them to see what they can do about it, and that’s when all hell broke loose. This jerk Kingsley was rude, and said that he can’t change the rate back forever…(I thinking what the hell do you mean forever?) Not going into detail he continue to be an ass so I wanted to talk with a supervisor and he said the supervisor will tell me the same thing, he would not let me talk to one. Then finally he said he will get a supervisor and after 5-10 minutes a supervisor came on and sound like the same a–hole Kingsley. So I ask him to speak with the manager or another person above him and to my surprise he yelled at the top of his lungs “I am the biggest one and no one is above me! There’s no one else!” I couldn’t believe what I was hearing. This jerk was just a little monkey and hell there are other people above him but he didn’t let me speak to them. I hung up and call back and got the same crap from there customer service and billing specialist. I made about 5 or 6 calls that night and got the same answer and crap with them. So I just got tired of dealing with these stupid people and got with another company. After 10+ with these bastards, this was what I got out of them nothing, rude services, rude customer services, and no help to resolve this probem.
CHASE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They have a hole in their security for debit cards that allows unauthorized charges. Now I am overdrawn and have no money because someone else is using my debit cards.
CHASE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chase Bank Sucks. They told me that my payroll check will not be fully deposted for 4 business days. They made $100 the next business day, but have to wait 3 more days for the rest. Great, $100 out of close to $3,000. That does me a lot of good. I’ve never heard of a bank not making an entire payroll check available within 2 business days at the most. Every other bank I’ve been with makes it available usually next business day. Of course, my account is negative and they keep paying things that are coming in and tacking on the fees (up tp $200). They are posting transactions from over a week ago now just to get more fees from me. This BY FAR is the worst bank I’ve ever dealt with and I will NEVER use Chase once I close this account for anything. I don’t care if I am out of money and the only ATM around is Chase. I will NEVER use chase again.
And I hope you all boycott as well. I am going back to my small hometown bank, which goes out of its way to make the customer happy, unlike chase.
I am starting to notice a trend here. AT&T was just in the news for telling its constumers to cancel their accounts when they were having issues.
Chase must have just about the worst customer service I have ever had the misfortune to encounter.
I can tell you why they told you to close your account, you probably pay your balance in full and don’t accumulate interest. The bank is losing money on your account so they proactively ask you to close the account so they can stop losing money. The only time a credit card company makes money is if you pay interest. If you pay off your balance every month-they DON’T consider you a good customer because they can’t make money. I’m not saying this is right…I think it’s bad but it is the reality.
My bank where I have my checking account, is a large nationwide bank. They will not verify the funds on a Chase check because they have nothing but problems with Chase. I used their online payment center to make a payment. It never went through. I did not know this and nor was I notified. Therefore my check I wrote to cover a large purchase was sent back to Chase two weeks after it funded in my bank account. Because my couldn’t verify my Chase check, I overdrafted my checking account 2k and had $230 in over draft fees. My bank won’t take another Chase check from me because the last one was no good. I found out the money was gone when my check card from my bank wasn’t accepted at a Starbucks I frequent. Every Monday, I check my bank account. $3k yesterday, -$2k today. I asked them to wire the amount to me and they can’t after 12:45pm Pacific time. Wall Street doesn’t freaking close until 1:30pm. Chase offers extended our until what 10pm but can’t wire money after 12:45pm Pacific Time?
I have one credit card with an empty balance and a line of credit. I am going to move that credit line and dump Chase. My bank would be happy to have me as a customer…
How about this one? I have had my Chase/Amazon Visa for a little over a year at 17.9%. A couple of months ago they sent a postcard in the mail (something that looked like Junk Mail) stating they were raising my interest rate from 17.9% to 29.99%. Not because I was late on a payment, not because I was over my limit, just because they can! The only way to avoid the increase is to close the account and I can finish paying off the balance at 17.9%. Talk about a great way to drum up business! It seems like their goal is to eliminate as many of their customers as possible. What possible reason would they have for wanted to get rid of me as a customer. I haven’t paid off the balance each month, they are making money on the interest, I’m NEVER late, don’t go over my limit.
When I called about this, the CSR was trying to offer me some kind of deal that if I purchase something through one of their affiliates they could keep my 17.9% rate. My other option was to pay on time for 12 months at 28% and then after 12 months they would return it to the 17.9%. I asked to speak to a supervisor and asked how long have I had this account, she answer, “over a year”. I asked if I had ever been late with a payment in the past 12 months. She said, “no”. I reasoned that, I had already paid 12 months on time. She didn’t answer. She didn’t care. And bottom line, I could drop dead. She couldn’t answer any of my logical questions because she has to follow company protocol. It’s not really any of the customer services employees fault. It’s the big wigs who are trying to please the stock holders and make as much money as possible. The only thing that confuses me, is why they are encouraging the consumers to stop doing business with them or why they ever gave me the card in the first place if they don’t care to deal with us “small fries”.
I am in a business where most of the customers pay with credit cards and when I see a Chase Card, I share my Chase story with them and warn them they may want to stop doing business with Chase BEFORE Chase decides they may not want to do business with them. My next form of complaint will be in a video taped message on You Tube. Although unlikely, seeing Chase go bankrupt would be sweet.
Apparently this is spilling over to Chase/BP also. I have tried calling them on their 800 number and there is no option to talk to a human. Today When I filled up the truck the CC was denied so I paid it by check. When I got the 800 number and pressed the option for account status it said that nothing was owed and had a 3 figure credit line. I went online trying to get a customer service number to no avail. I called the station back later to see if they were having trouble with the machine and/or if anyone else was denied and was told we were the only one. Nice service after 13 years!
We will start using other cards even though it will be slightly more inconvenient.
After falling on tuff times as an appraiser in NY. Chase guided me down a path of High interest rates late fees and bad credit. I think this is what they do to all their customers. Now I have someone investigating what appears to be mystery charges and the mishandling of my tax escrow account. I pray for the day I can shake these crooks loose.
Hey everyone, I would like to first say thank you for taking the time to read this, if you don’t agree with what I’m doing, then keep it to yourself, but if you would like to help out it would be great to hear from you.
My name is David Hilborn; I am a 22-year-old professional artist from Chicago now currently residing in Northern Arizona. I am currently confronting my own issues with Chase bank.
After doing lot’s and lots of research, I have com across that many, many, many people (this is the most well known bank worldwide, so you can understand what I mean by “many”) are being affected by Chase banks interest rates on their credit accounts. While researching I considered myself a very lucky person with a small debt that I am having an insanely hard time reconciling with the bank, but this isn’t about me.
I have found disturbing testimonials of families losing health care, their homes, cars, not being able to afford food because of small-inquired debts caused by skyrocketing interest rates put on them by this bank. These are people who have great credit and miss one payment and their rate goes from 7%-27.49% or higher, causing them to plummet into a whirlwind of never-ending debt.
This is a Corporate Giant, which is quickly turning into a monster. I am only one person, but after reading these stories I have defiantly put aside my own feelings on the subject and I want your experiences. This instantaneously became a battle for the rights of people more then my own personal battle.
So what I am doing is building a new body of work called “Corporate Monsters”. I would love your input into the current painting I am working on.
And yes the body of work will be shown to the public.
I am currently painting my own rendition of Michelangelo’s “The Last Judgment” replacing the figures in heaven with CEO’s of Chase bank, and rendering the figures in hell with people who have been severely effected by the banks overzealous rapaciousness.
If you would like to put in your two cents to the painting you may E-mail me at davidmhilborn@yahoo.com.I want this painting to be a collective work constructed by the people who have been affected, big or small
Thank you again for your time and I look forward to talking to some of you
All things good
David Hilborn
davidmhilborn@yahoo.com
P.S. All violent negative E-mails will be disregarded…if your not going to fight for a cause don’t try to sabotage it.
I too had similar experience today.
I was lured into their payment protection plan few months back. Couple of months back I called them to cancel this payment protection plan as it was costing me a lot. So they said before canceling, why don’t you try 1 month payment holiday feature. They activated this feature. (9/15/2007)
Sure, next billing statement it showed I don’t owe anything. Statement due date was 10/27/07.
Today I received next statement, which I intended to pay in full as usual. But I saw some $60+ finance charge at ridiculous rate, plus payment protection charges of $40 plus $15 late fee for another card that was also part of payment protection.
Naturally, I called payment protection explained what happened. The rep said she understand surely there was some misunderstanding and finance charge issue was not communicated to me properly, she can only take $40 of their charges off (it will take 1 -2 cycles to show up on my statement). But I have to call Chase directly to waive finance charge.
I talked to chase rep and his manager. They kept repeating - since I did not pay my last bill, I owe them finance charges. I told them since you sent me a statement saying I don’t owe you anything I did not pay you anything. I have been paying my charges in full every time. Tried to explain the reason. But apparently, they do not believe in human decision making. They told me I have to talk to Payment Protection services directly to take these charges off. Even when I told them I just spoke to the rep from that service they kept saying they can take that off. Apparently, the Payment Protection Services - which is third party vendor of Chase, has access to your chase credit card information as well as means to apply credit or debit charges to your account.
In the end, frustrated, partly blaming myself not deciphering fine prints in those huge agreement documents and signing up for any additional ‘Serviecs’. I said, would you not mind losing business? Reply was would you like to cancel your card today?
Wonderful world of chase customer service.
I should have read this posting before..
NeverToBeChaseCustomerAgain
I’m unemployed….getting benefits from Texas unemployment. They use Chase debit cards for their payments to claimants. I’m $700 short in my account and Chase isn’t doing much at all to help me out. What a rip….
the worst customer service and the worst policy.I will boycott them and close my account.
Customer service and going the extra mile are undervalued sometimes.
This is a good blog page. I am a Chase customer waiting for the National City Bank across the street to open so that I can move promptly. NCB seems to have good customer service and good policies. It seems many here have identified the problems with Chase bank which I concurr to be dishonest and should be illegal. Does anyone have enough knowledge about banking law to make an intellectual suggestion as to how we can do more than just a handful of people boycotting them? Bad customer service cannot be made illegal, but what about posting debits before credits simply to intentionally bounce our accounts. Boy, would I like to have all the money back that they have stolen from my children’s dinner table through dishonest policies. It would literally equal thousands of dollars.
What about drawing people to credit cards with low interest promises just to change the rate after a late payment. Just the other day I deposited a check made out to me from another chase customer and they held that check for an entire day and did not make the funds available until the next business day. Does this mean that if I had just tried to cash the check they would’ve refused even though I have an account with Chase and so did the writer of the check?!!! When I called Customer Service they said that if a debit posted that evening, they would pull it immediately. Funny how they have the technology to debit immediately but they don’t have the technology to credit right away. At NCB their policy is to check availability of funds and give you the money immediately. I pray that every person considering opening a Chase account will read this site and reconsider. JPMorgan, you are a common thief. I wish you many nights of restless insomnia.
Yes, I’m agree with all the complaints here and share most of the experience with people in this post, and for years had my credit accounts abused by Chase and other banks, that practice the same predatory business. I think they all should be suied big way, for intentionally confusing ads and terms of service, for rude and unhelpful customer service, and most inportant here for conspiring to jack up interest rates in all account in other financial institutions that you have the debt with if you defaulted (for any reason) to pay in one. Conspiracy of major banking institutions - pure and simple. If you compare their terms of service they are all alike, that’s another proof of their monopolistic, price/interest rates fixing hold in credit business. Their requirement to take all the complaints somewhere else instead of court is illegal. I suggest boycotts, mass lawsuits, whatever works to change these monsters, at least to expel their present CEOs and change the policy and business practices or get them out of business altogether. They create intolerable life for so many people, who have no choice but borrow the money, because of the bad economy. Fight the thieves!!, there should be no place for them among the CEOs and other high officials. They are ruining our lives, our families, our country.
This company Chase cares nothing 0000 about their customers, been with them for 15 years ,Horrible customer service even worse from the managers, Rep I talked too said she hears this day in day out but can not help. i closed my account
Here’s another good one. Several weeks ago I got a credit card offer from Chase/ United Mileage Plus offering a 0% rate for the life of any balance transfers. Yeah, I know…”way too good to be true…you should have known better”. So when the notice came that I had been approved I called customer service immediately to confirm, “Is this really 0%? For the life of the balance?” On two separate occasions I was told over the phone, “Yes, you have a 0% interest rate.”
Based on those confirmations I authorized the balance transfer and assumed I was on my merry way. So imagine my chagrine when I see my first statement and BAM, 17.49%! I called customer service and said I want to listen to the tapes of the 2 phone conversations in which a Chase rep told me I had a 0% interest rate. I was totally stonewalled and told that it didn’t matter what I was told over the phone because the only thing that matters is what is in the written agreement. I suppose there may be some legal validity to this, but it sure feels an awful lot like bait and switch, actually I feel completely defrauded. I was told the phone records would be searched and a response issued to me within 1 week, but that I would not be allowed to listen to the conversation. All it will be used for is internally dealing with the rep who “misinformed” me…he will probably get a big “attaboy”!
Does anybody out there have any knowledgeable idea if I have any reasonable legal recourse here?
I absoluting agree. Chase sucks in customer service and I`m not use to that being from a small mid-western town. I paid my bill in full and they turned around and tagged me for 24.65 in interest for two weeks.
I paid them thousands of dollars at once and when I went to question them about the extra charge they were down right nasty. `Well you know you have to pay interest for the two weeks you owed. I said that all that I paid over the years and never late, couldn`t they have forgiven that lousy interest. `She said we forgive nothing because we don`t have to. Never CHASE again. I wish there was a V.P. I could call. Anybody know one???????
I happen to be an employee of Chase Bank. I first want to point out that in terms of customer service, it’s not the company you do you banking with rather the banker you work with. So all you people who have called the customer service line, please do me a favor and go to your bank’s branch and establish a relationship with a banker, there are several at every branch.
In terms of interest rates on credit cards getting jacked up and fees and low credit limits, the answer is simple. Make your credit card payments on time, the consequences of not paying on time are in the card agreement. If you have a low limit, you either have suffering credit or are over extended on other credit obligations with other banks.
Interest being charged when you paid your balance in full… did you by chance have an overdraft sweep on your checking or do a cash advance?
These are just examples, and I am not trying to sound rude, but the point is to please go in to a local branch and sit down with someone to discuss your issues. I will agree that sometimes customer service reps on the phone can be a little harsh.
I will say I am proud to work for Chase, and I take great care of my customers no matter what their financial situation. In fact, I just last week sent out Christmas cards to all my customers. Takes me back to my original point, it’s not where you bank it’s with whom you bank.
Merry Christmas
Wow Eliz you rock. Doing buisness over the phone is extremely difficult. Your talking to people your have no relationship with and if you sound harsh and take your anger out on them it going to back fire and they are going to be harsh back. If you are treat people the way you want to be treated they will treat you the same. But we need to look at both sides of every story. Did you agree to something and hold up your side of the bargin. Yeah defult sucks but its something you bring upon yourself. There are consequences for every action. Sorry, thats how life works.
Eliz - GREAT CUSTOMER SERVICE IS SENDING CHRISTMAS CARDS! Are you outta your mind???!! You get fees for a service - give that service. You work for Chase - so do the reps. ONE BANK! ONE ORGANIZATION! ONE FEE PAID TO CHASE AND…. ONE FINACIAL STATEMENT REPORTED ON JPM CHASE. So spare us the pedantic cr*p and BS. You and everyone else there are in the service business. And we pay ridiculous fees for your colleagues to abuse us?
I have spent an hour and change online tonight looking for customer service numbers - ALL OF WHICH SAY: 6am to 12am yet when I get into the automated response system, I hear: “We are now closed please call back during normal business hours.” WTF? I STARTED AT 8.15pm.
Honestly, there is absolutely no excuse for the horror stories outlined here and elsewhere. AND THEY ARE GETTING WORSE. If this continues - people are going to make a boatload of money shorting JPMChase stock. If Chase does not want to be in retail banking GET OUT! Today is December 28th. I made a deposit on the 20th of December - NOT A SINGLE DIME HAS HIT MY ACCOUNT AND I CAN”T FIND ANYONE TO SPEAK TO. I SEE THE DEPOSIT SLIP; I SEE $0 in UNCOLLECTED FUNDS – BUT I SEE NO DEPOSIT IN MY ACCOUNT WHERE IS MY MONEY? AND YOU ARE TELLING ME TO GO INTO A BRANCH - HOW THE F DO I DO THAT WHEN I BARELY HAVE TIME TO GO TO THE BATHJROOM DURING THE DAY???!!! I have been with Chase for 20 years. I have a decent relationship banker - and believe me- I am an account most banks want. But even the relationship bankers are getting slack - taking days to return calls or respond to emails.
ELIZ- you may feel the need to be loyal and defend Chase - wake up and smell the coffee. As someone who chose to leave banking after doing pretty nicely while there – let me tell you that you are just a number – Chase will not be loyal to you. Chase does not care about you, the same way that Chase does not care about their customers. Rather go get a job while you can make that decision before they make it for you. That day is coming for many Chase employees if this is how badly service levels have deteriorated. Get a life. There is not one positive post here and you try and placate people with Christmas cards!!! Seriously - “Blank Space = Chase” will make “Dell Hell” look like a kindergarten party. And if Chase’s PR department is unaware of “Dell Hell”, they should be fired immediately. Chase has a huge problem on their hands by the looks of these threads. This thread started on April 19th and the first Chase response is on Dec 21st!!!!! NINE MONTHS BEFORE ANY CHASE RESPONSE????????? AH - I BET YOU WERE NOT AUTHORIZED TO SPEAK ON BEHALF OF CHASE!
HONESTLY – COULD NOT AGREE MORE WITH THE SENTIMENT EXPRESSED HERE - CHASE SUCKS!
POSITIVE POST
I have been with CHASE for a couple years now. I have a credit card, 2 bank accounts and I will be using their merchant services soon. So far, CHASE bank is the BEST bank I have ever done business with. Even when I am out of state, I send my deposits by mail.
For all of you complaining about CHASE:
If you manage your money and don’t think everyone is out to get you, then you will have no problem banking at CHASE. If you do have a problem, then call customer service, stay calm, and work with your rep to solve it. Remember that next time you harass customer service.
I do not work for CHASE and never have, I’m a customer.
P.S. To Gary, If you stop causing waves, then you will have good customer service and solve your problem.
Chase and the state of Wisconsin opened an account for me that I specifically said I did not want. There is Nothing I signed that gave them permission to accept child support payments into an account. I never spoke with Chase bank or gave them any typical personal banking invormation. Other local banks I have asked about this all say that One can not start an account for another person, yet Chase and Wisconsin have done that for many. I have tried many different ways to contact Chase and close that unwanted account, but their customer service is so poor I can not seem to even find a human to speak to. All I have found is recordings and web pages. So here they sit holding my money that I can not get sent to me unless I acknowledge an account that is not mine. Any others out there in this situation I encourage you to take a stand. This bank and new state policies have crossed some boundaries that the average citizen assumes is safe. Chase even sent me a policy explaining how they will take fees out of my money that got wrongfully placed into an unwanted account.
My wife and I have had a Chase Mortgage account for about two years now. Last August we slipped and a payment came back ISF. OOPS SORRY. We paid it, late and with late fees. We have been current ever since. Our bank records and even Chases’ Monthly Statement/Premium Notice says we are current.
SOMEHOW their dept collections, the phone drones who call at dinner time, got STUCK in August and even though they tell me they have solved it and will NOTE MY FILE it never happens. The next day, they are calling again. Some days they call six or seven times. Each time you tell them that you just spoke to one of your monkeys and was told, by you, that we are current…SO WHY ARE YOU CALLING ME 6 AND & 7 TIMES A DAY IF MY ACCOUNT IS CURRENT???
It has taken every bit of patience and explaination to get us this far. Dealing with the lunacy of a bank that can’t add and a phone deptment that can’t pull there head out…and the supervisors…are the worst. We have been harrassed now for 5 months. We have spoken to anyone and everyone who picks up a reciever at that place and have gotten NOWHERE! They don’t even have a branch office to walk into. So now what do I do? I can’t get them straight over the phone, no branch offices to visit…Now I want to consult an attorney. If enough of us get together it is called CLASS ACTION!
By the way…isn’t Chase in the banking industry? They sure can’t add and substract well. But then look at the shape they left the housing/financing industry. SHAMEFUL!! We will be paying for that one for quite a while. Maybe a CLASS ACTION suit will force them to give some money back.
FRANK442:
Don’t do it MAN!. National City is another Chase in a different wrapper. Do some internet research first.
I too am having trouble with Chase Bank. Today I tried to cancel the credit card as we don’t need or want it. Customer Service won’t do anything to help me. I explained that my husband has had a stroke and canot read anymore or see to the right. They told me that my name was not on the card but my son’s name and my husband name only is on it. I have to either have my husband call and cancel the dard or I have to have a power of attorney. My son does not have a Chase card but he gets mail from them addressed to us at his house in another part of the state. My husbnd cannot do anything as he is in the hospital with cogestive heart failure. Very frustrating
I work for Chase and Josh I understand why you are complaining. I looked at everyone’s complaints here and I can see the frustration. I used to sell payment protector. We have an incentive structure. Was it a fee you were calling in about? If you call in about a fee a representative will use the late fee or overlimit fee as leverage and if you don’t buy the product you don’t get the fee waived. They also look at your profit level. you can be with the bank for 30 years and they don’t care. They look at your profitability. Someone that pays their balance off each month won’t get a thing waived. I still think some of it is crooked in the sense that some reps don’t learn to have a gray area. The gray area can create better customer service.
Very cool blog. I had ONE good experience with Chase, but that was it. Most recently it has been a horror story! December I sent them a check with a note attached saying “do not deposit until the 28th please” Well January 4 I get a letter and my check back! There letter said “we do not accept payment arrangements, future payments or hold checks” so they returned my check with the Chase stamp dated YEP 12/28. So they received the check on the 28th (according to their stamp) but sent it back. A rep called on the 7th asking for payment and I explained to what I noted above and told him I would get a check out by months end. That meant I was NOW past due for December, January. My original check was for Dec/Jan, figured I get an extra payment in for tax reasons. Now I’ve talked to them 3 different times this month and they call me everyday at home and on my cell, so I started to ignore them. Today my dad calls from Boston (I live in Florida) saying they called him, then my neighbor comes over this evening telling me they called him asking if the house was empty did I still live there and so forth. They roped me in when I took out my line of credit with them, THEIR appraiser did the apprasial and their loan person came to my house to close the doc’s. I went to refi with them after we put on a 50 foot deck, pool, whole house generator, remodeled a bath and put in 4 sets of french doors, the new apprasial came in 18K less than “their” apprasial. The appraiser said he was indepentant and they probably inflated the first one to close the loan. Now I’m on the hunt for others that had the same experience with apprasials, that’s how I found this blog looking for people with similar experiences.
Good luck!
That doesn’t surprize me, I am a customer since NBD turned to Bank One turned to JP Morgan Chase, since the 1970’s and even though my closest branch was over 60 miles away, I stayed with them for the last 11 years after I moved up to north MI, and did all my banking through the mail. They had a manager at a local branch down state, my grandmother, and great Aunt introduced me to him years ago, and it was he that opened my first bank account back in the early 70’s, he is a wonderful person great with the customers, as well as the bank staff. Everyone liked him, but because of some stupid policy, that was changed without his knowledge, he handled for some people, as he had always done in the past, he got canned after 35 years!!!! This only happened a few days ago. Just where is this banks integrity? I wrote to the CEO, Jamie Dimon, but I think they put my letter under a ball park plate some where out in left field. I am looking now to change banks after being with them for about 30 years, unless they straighten this out with Joe S. and give him back his job. Of course Chase is not letting Joe’s cts. know about what happened. I found out exactly what happened, and believe me it was an easy oversite that anyone could have made. This bank, Chase needs to relize that a company is only as good as it’s employees, and it’s customers is what I say, Otherwise, they have no business even doing business with the public.
ATTENTION: IF YOU WERE A PRIOR CHASE EMPLOYEE WHO FEELS THEY WERE HARRASED, RETALIATED, DISCRIMINATED OR WRONGFULLY TERMINATED OR SIMILAR. I AM GATHER LEADS TO START A CLASS ACTION LAW SUIT. REPLY PROMPTLY TO DOWJONESUP@YAHOO.COM…
I hate to take the time to repeat what I have written so many times already but will do it using as few words as possible.
Chase wouldn’t accept my July 07 payment because they said the loan was turned over to their Lawyer for Foreclosure. They said they hadn’t received a payment in 2007. I paid my bank to research and pull all the canceled checks and copy both sides for me. OK, they’re happy now. Just pay our $1300.00 Lawyer Fees and all will be fine. IF THEY DIDN’T TAKE MY PAYMENT AND PUT IT IN AN ACCOUNT THAT WASN’T MINE, THEN WHY SHOULD I PAY THEIR LAWYER FEES? Bottom line I got from my Lawyer,”You either pay or they are taking the house” That bank SUCKS!
Chase has the perfect name and concept–THEY MAKE YOU CHASE YOUR MONEY. Something has to be done. I’ve been over paid on my mortgage 4 months in advance, but yet I’m charged a late fee every month because they post the payment at the end of the month. Something has got to give!!!!!
Class action lawsuit anyone?
“their favorite line, “no responsibility is accepted by
JPMorgan Chase & Co.” ROFL, so, where do we go with our money folks What about some of those credit union coops? They haven’t done a thing for poor Joe S. he was loyal to these people for 30 plus years, and was treated like …., no one listens, nor does Chase even care, here is a guy nearly ready to retire, home making Resumes! Chase doesn’t give a darn, letters to them are virtually ignored, all sent to same secretary. So, Chase cares nothing for it’s own employees, nor it’s customers, it’s a real lemon of a company, and is turned very sour.
And here I am thinking my wife was the only one having problems with Chase!!
Someone was her account number and they lower her credit line while raising the interest rate. Added over the limit fee late fees even thought we could not make payments because her org account was closed . Tried talking with the company customer (do they know what it means) service person. Was talked to like she was trash and a dead beat no count. While waiting to resolve the issue letters and phone wanting their money even thought they will not acknowledge the letters we send about the whole issue.
Does anyone know how to get in touch the CEO of Chase Card Services Gordon Smith
Pattie Jannarone: you are right that is the exact reason in angry at chase and therefore am closing my account tomorrow. i believe the boycott must go on.
I closed my credit card account with Chase today. With a 0 balance, but with balances on other cards I requested a balance transfer deal. I have several other balance transfer options from other cards, and wanted to see if Chase would at least meet these other offers, or beat them. They refused to do so, and suggested that I close my account. So I did.
I know what you are saying i have a morage with them I cant what it its gone lets boycot them good luck
Wow, all I can say is thank goodness that I closed my account with Chase years ago. I refuse to do business with any company that doesn’t stress GOOD customer service unless I legally have to.
good luck to all of you who are fighting for your money.
Love your site. You should send a copy to Gordon Smith (Pres of Chase Visa) in Wilmington, Delaware. If he’s worth his weight as a CEO, he will read it and do something about the abhorrent customer service his division displays in dealing with every day consumers (his customers). Perhaps this is an indicator of the poor judgment used by the division that got them neck deep into the subprime mess?
It’s dirty dealings, and customers should start complaining and acting accordingly (eg: support small local banks where you can actually interact with humans who aren’t being recorded and can make sound judgment calls based on individual needs). That’s my plan, go local.
Again, thanks for the site, rather insightful about bad business practices.
SORRY PEOPLE, CHASE BANK HAS BEEN HERE FOR ME AND MY
HUSBAND FOR 12 YEARS, RECENTLY SOMEONE STOLE MY IDENITY
AND USED MY DEBIT CARD IN CALIFORNIA AT XMAS FOR 500.00.
CHASE IMMEDIATELY CONTACTED ME AND RETURNED THE MONEY
IN MY ACCOUNT IN 48 HRS. AGAIN TODAY MY HUSBAND LOST HIS
DEBIT CARD, IN LESS THAN 3 HOURS, IT WAS USED TO DRAIN MY
ACCOUNT OF 1500.00. CHASE WAS WATCHING MY ACCOUNT AND
ALERTED ME THAT EVENING. THIS MONEY WILL ALSO BE REPLACED
IN MY ACCOUNT WITHIN 48 HOURS. GOD BLESS CHASE BANK AND
ALL THE REPS I TALKED TO. THEY MADE ME FEEL IMPORTANT AND
ALSO CALMED ME DOWN. IT YOU PEOPLE DO WHAT IS RIGHT, PAY YOUR BILLS ON TIME THEN YOU MAY HAVE A GRIPE. IM LUCKY TO HAVE
A BANK THAT WATCHES OUT FOR ME AND MY MONEY.
HAPPY IN MICHIGAN…..
Well Claudia, I use to like them too before they fired a life long friend of mine, for No Good Reason, he was with them for over 30 years, and very close to retirement. They are losers now as far as I’m concerned, and as soon as I can I will move whatever I have going with them. I was giving them a chance to rehire Joe S. but they don’t seem to be doing so. I and a few others have written to Jamie Dimon the CEO of Chase Bank, all I got was a reply from some person in my own state, they have done NOTHING!
chase is a horible bank i have a credit card with a 2500 limit and i had a balan of 900 and they dropped my limit by 500 then when i callled they werent able to tell me why they dropped the limit and when i asked what could be done about it i was told if i dont like having a card with chase close my account this was real recent 03.03.2008
chase is a horible bank i have a credit card with a 2500 limit and i had a balan of 900 and they dropped my limit by 500 then when i callled they werent able to tell me why they dropped the limit and when i asked what could be done about it i was told if i dont like having a card with chase close my account this was real recent 03.03.2008 horrible bank stay away from them
guess what i let chase pressure me into giving my card number to them and guess what they did not only did they take out one car payment the next day they took out another when i asked them why they did it they said that i was due in 10 days so they took it upon themselves to take another payment out not only did they over draft my account they threatend to take back the car after asking them to return the one payment they directed me to customer service and they said that once the payment was made they could not return the money so i went to my bank and stopped both payments not only did they return one they also returned another and suddenly i wasnt behind on my payment anymore they 5 days later i got a call saying i was three payments behind so i told them if they did not rectify this problem i would park the car at the bank and mail them the keys the next person on the phone got upset with me and told me to make arangements for the two payment i now owed them and ill make the late fees disapear i said bull you will take the two payments and i paid cash the next time and i had very little trouble with them after that note: here is what you do never say come and get my car they will do it in a heartbeat they will sell it at auction and for only 500.00 and guess what you are responsible for the balance no matter what you tell them that if they want you to continue making payments they should at least let you get some kind of payment to them if they say that its not enough you ask them if they are refusing payment and record every conversation with them and get name dates time you called and make copies copies copies then they cannot say that they did not have that conversation with them they record everything you say and they will only use what is good for them remember they only want your money they do not care about anything else.
A was a customer of Chase for 13 years.
One day I deposited a check into an ATM machine and a few day later I get a letter stating they were closing my account. I called the sorry customer service line and was told that the account was being closed becuse the check that I had deposited had a experiation date on it and it was past that date. So I contacted the Manager at the branck where I live at and explained that I had no idea the check had an experation date and it was an honest mistake. So said she would find out what she could do and called back the next day. She called as promised and said they would run the check thru the system and as long as the check cleared they would reopen the account. Well the check cleared and they still closed the account. For no apperent reason. So what is the motive of Chase to run customers away? I don’t understand it? Does upper managment have a clue on what is going on? Who do you complain to? There are no numbers to call, except the losers at customer service? Does anyone know how to get results or who to call or an email address to complain to?
What a sorry company this has become. I opened an account with First Chicago 18 years ago. I have paid my annual fee and kept the account even though it has gone through numerous changes. It is now Chase. I recently recieved a bill for a 10 dollar annual fee. Since I have not used this account in years, I called and asked to close the account. They told me “no problem, simply send in the 10 bucks and we will close it immediately. I explained that I had just got the bill that day and I didnt think I should have to pay 10 dollars for an account that I was closing. They said they would not remove an annual fee charge and that I should have closed the account before the charge showed up. Llike I am supposed to know when an annual fee charge is going to appear on every one of my credit accounts and track them on a calendar. I asked to speak to a supervisor and was told that one was not on duty. Yeah right!! No problem I said, here is my number and they can call me back. Well, needless to say nobody called. A week later I called back and got the same load of crap. So I explained it was only a lousy 10 bucks and if they really wanted to pursue this horrible customer service, it would cost them in the long run. I have since cancelled any and all accounts from credit cards to savings and have asked all in my family to do the same. They dont seem to care if you are with them for 18 years or 18 minutes or how much money you have with them. I was really under the impression that they dont care about anything at all. What a shame.
Personally…. I think you should quit being such a pansy. I work in the service/hospitality industry as an operations manager making very good money. (Thank God For My Masters Degree in a Specialized Field). If I could count the times that lame-o’s like you came up to me to complain about “service quality” in an attempt to get something for free I’d be a famous mathematician. The fact of the matter is, no one cares about the fact that you (or anyone else for that matter) feels that the “service isn’t good enough”. You are probably just cheap and looking for some sort of compensation for your false complaints. What always seems to amaze me is…. the general public thinks that if they complain to a service employee about “service quality”, that they will in return get something for free. While this may work in certain situations, a majority of you are left empty handed. The fact that you get so worked up about simple things leads me to believe that you wouldn’t survive 10 minutes into the end of the world or a plane crash on a desert island for that matter. You will continue to bank at Chase just as you will continue to buy gasoline for your car at $8.00 a gallon. Get realistic. Just because you interact with a business in the “hospitality/service/customer service” sector does not give you a right to thinking that you are “right” or that you should get some sort of compensation/benefit because of your OPINION! Fuckin’ Broke ASS.
Who exactly are you talking to “thetruth” ? Seems like there are dozens of people here who are all having some kind of problem with Chase and their service. Are we all just a bunch of cheapos, who are looking for a handout?
I’m not sure how old you are, but if you’re over the age of 25, you probably remember that every company worth their salt took pride in customer service back in the day. Unfortunately, over time that has eroded in our society.
I’m curious . . . do you work for Chase?
You sound awfully angry for someone who is not vested in this situation. Seems like you may just be another service employee who hates his job and has nowhere else to vent but this blog.
Getting warm?
The thing that drives me up the wall with chase is the way they hold and reprocess pending transaction so they can hit you will nsf fees, that should be illegal.
I ditched Chase (Bank One) long ago. I was still getting paper pay-checks back then and they took 3-4 days to get the money on my account.
BUT, they would give me cash for it on the spot. And knowing that if you deposit cash it gets deposited the next day… Yeah I was cashing the checks for cash then turning right around and depositing the cash. All was well until a stupidvisor noticed me doing it one day and said I couldnt do that. I said something to the effect of “try and stop me”, ill just go to another bank to deposit the cash. She then threatened to contact the other banks and tell them not to let me deposit MY money into MY account.
Soon after I closed the account.
But my new bank is little better. I got hit with a $500+ overdraft fee in 1 day! Because I had several small withdrawals after the initial overdraft. Almost $35 per transaction! Then they send me a seperate letter for each transaction stating how I should be happy they “lent” me the money. BASTARDS!!!!!! I would prefer they just deny my debit card, but oh no, $$$ talks so they just let you keep using it. YES, it my fault, should have been paying closer attention to my account. But do they really think these super high fees are really helping me “learn my lesson” or something? Obviously I was broke, so they said “Lets fine the little F@#$’er!” Took me months to dig out of that hole.
What prompted me to view this page is that I just had a similar experience with Chase. I paid off my card and asked if I could have a higher limit. They said no. I asked if I could transfer a balance to the card. They said no. I asked if I could have a lower interest rate. They said no. What kind of credit card doesn’t want you to transfer a balance? I sent them a message complaining about the situation and a couple days later I got a letter in the mail saying they had closed my account. No notice, no reason. Just “hey we’ve close the account. thanks.” I couldn’t believe it. I had just paid off my car loan with them too. You’d think they would value their customers but apparently they really don’t give a sh&t. The funniest part is that it was Disney visa and I’m a Disney employee. So much for loyalty!
JP Morgan Chase is a bad, bad, bank.
Chase is certainly no longer a company worthy of my business, despite working with them for 18 good years…looking forward to more people waking-up, and “voting with their feet”, taking their business elsewhere. Adios.
The auto loan department customer service employees (Crystal,Rose Marie,Donna Harris,Carla Madera and the other fine folks I spoke with)
are courteous, polite and downright pleasant while they lie through their teeth. All we needed was anything in writing affirming that our local Chase Bank was once Texas Commerce Bank. If they could not do this, why not tell me? Instead I was assured,reassured, and reassured again after every phone call starting mid January. After reading boycott chase comments I am confidant that my 88 year old bed-ridden nursing home patient mother will NEVER get a clear title to her old car. Chase employees have no souls. Begging,pleading and crying only makes them smile.
Think that is bad listen to this. When Chase took over or bought Bank One our charge card balance was $10,246.75 March 2005, To date I have paid $11,457.56 AND STILL OWE $7,457.46. When all is said and done and I have them paid off next year we will have paid back $21,468.02. That my friend is over a 100 percent profit in a four year period. Don’t you wish you could get that type of return on your savings account? They also took over our mortgage last year and in a two month period our payment went up over $200.00. Thank God we were able to refinance with another company or we would have lost our home like many others. I now call Chase, “Chase The Screw You Bank” with the advertisement of come give us your money and if you don’t well we will just steal it. Makes no difference. And customer service well I got the run around and so many different stories and given hoops to jump through. My answer I now am sending all my information, documentation to the Comptroller of the Currency, Administrator of National Banks. Chases reply after given one last chance. Fax us a copy.
Chase just recently raised my APR from 13.24$ to 24.99%. I’ve had the account for 3 years now. Never had a late payment and have never gone over the limit. I called their so called customer support to complain about the higher rate and was told it was because of my credit score. I monitor my credit every month and have a credit score of 780 folks.
When I demanded that they lower my APR I was put on hold to be transfered. Five minutes later the same woman comes back on the phone and tells me “we have no offers at this time” I asked the rep what the hell she meant. Either you are going to lower my APR back to the origional rate or I’m closing the account.
Now get this…. She laughed at me and said “You can’t afford to pay off your account” At this point I went off on her. It’s a Disny Rewards Visa Card and I pay it off every month. The only time I ever carried a balance was over christmas. Since I use it for all my purchases, gas, groceries, etc for a family of 5 it had a balance of $1400 at the time of the call. I told her in no uncertain terms that I was not bluffing with several swear words mixed in. That of course got me hung up on.
I immediatly called back and told the first person that answered “I need to close my account” When they asked me why I explained what had just happened. “Well, I’m sorry to hear that, Let me transfer you to a supervisor” So another five minutes on hold. The supervisor answers and I tell him the same story for the third time. If you’ve read any of the previos posts I am sure you can guess what the Supervisor told me. “I’d be happy to help you close your account” That’s it? You don’t want to take care of a loyal customer? A customer that charges in excess of $2,000 a month? So long story short. The account is closed and I will NEVER do business with Chase EVER again.
I have been a loyal Chase customer, I have two checking accounts, a savings account, two Chase visas, a college fund account, and I use their payment tech merchant bank card service, and, well, as of tomorrow was going to have my mortgage through them. I was a loyal customer who thought that if I had all of their banking services that they would treat me like the fantastic customer I am - not the case. They are too big to have any customer service and they don’t give their customer service reps any power to do anything. The big bosses are the ones telling these reps to say ’shall we close your account’. I do not expect anything for free like the above comment by “the truth” (who has some issues of his/her own) but I do expect to be treated fairly.
I hate Chase and hope to tell anyone and everyone of my experiences. I had an Amazon.com CC (which is Chase Bank) that I used and paid off. Months later I rec’d a replacement card as mine had expired. I did not authorize it. I repeat - I never called to authorize it. So, anyone could have rec’d it in the mail and used it without my verifying anything. And they did. Because a few months later, I got a call from Chase indicating that my card was being used in another country and were they my charges? UGH NO. So, for the next 6 months I constantly called to try get this resolved while more charges were being added even after they hadthe account under fraud watch and I had asked for it to be closed. Well - they can’t close it as it had a balance. WHATEVER. So, in orderto close my fraudulent account, I had to open a replacement one. Which had zero balance of course. I rec’d the card in the mail and promptly put it in my files. I did not authorize it. Once again, charges were added to this new account. Well, turns out that someone had charged to the old one and since I had closed it due to fraud the genius put the charges onto the new account. That makes total sense. So, again, after 6-7 mo. of CSR’s hanging up “inadvertently” on me while on hold, hours of holding in general, late charges on fraudulent activity, impossible to understand foreign CSR’s, liars who promised to take care of late charges and never did, letters and certifications of fraudulent charges which were pointless it finally was cleared up. They then had the audacity to try to persuade me to not cancel the second card. Hardly. I thought this was over and that episode was. Yesterday, I rec’d a letter from Chase on my auto loan telling me that it was not paid and a late charge had been added. It had been paid, but was paid late. That was my error and I admit that. I went onine this morning and paid the late fee immediately without issue or discussion. THe end right? Wrong. I typed the wrong amount when I originally paid the bill so I was short $32.65. Again, my fault. How did I know this? Because they called my house 3 times in 4 hours today to tell me that I was delinquent. After she explained the $32.65, I realized my apparent mistake and said I would pay it. I want to clarify that in the last 41 mo. of payments I have never until this month had a late fee. She proceeded to grill me for info on my insurance coverage, my employement, where the car was currently being housed etc… Like they might garnish my wages or repo my car over this $32.65 WHICH WAS ABOUT 18 DAYS LATE. So, my point, don’t use them because eventually you will regret it. I promise.
I have been using Chase account for almost two years. I just felt that they have so many service fees. Anyway, I was fined $128 because I had insufficient fund on my checking account for 4 time($32 for each time). I forgot to check it. I knew it was my fault. So, my friend told me that one of his friends had the same experience. They went to “talk” to the bank rep. Actually, they talked to the branch manager. The manager gave them half of their total fine back. So, I went to talk to the manager. He said that was former manager’s decision. They usually can give back only one fine($32). I just felt that it was my fault that I forgot. But, I can’t believe that they have different standards. Do they have any “Standards” in their training program? Or the reps just do anything they want?
My story is that they raised my credit card rate from 9.99% to 29.24% so I paid it off and cut it up, I didn’t close it for credit purposes but I would never use it again to allow them to earn even the merchants fee let alone any interest from me.
Same thing talked to a supervisor and went to my branch to no avail, and I maintain my business accounts there with well over 1 million dollars on deposit and also have my home mortgage with them of 900k that I paid them 59,000.00 interest last year.
Needless to say CHASE DOES SUCK! and I am moving my business away from them.
Hey listen guys , after reading these post what apparently rings clear is that some individuals presume that threatening to close is going to back the bank into a corner to have what ever you want to have done. As many of you have attested thus far it does not work.
Credit cards are optional, they are loans, they are not your “right” it is not your “money” . When you balance transfer you are simply moving your “debt” with only a hand full of banks( well those that really matter) they all play the same game moving the funds until you end up right were you began.
Customer service does not mean giving in to what you the customer request , its more of partnership where two come to common grounds, you people gripe about banks because you can , what about the goverment agencies where it is definately take it or leave it.??? come on guys Man up……
P.S credit cards terms are not based on your credit score……contrary to popular belief you may have over 800 score and have 30 credit cards and 17 homes…credits card rates are based on “debt” so even though you may be working 23 hour long days to afford your lavish lifestyle or you attempt to establish one……ALL BANKS not just JP..views it as risk , after all it’s not a home or car that can be repossed right??….
I work for an attorney and both my self and my girlfriend have been screwed by chase, mainly over nsfs from depositing money, told there is a 3 day hold, start spending 5 days later and the money still wasnt there. I have over 10 different scenarios that chase has screwed me out of over $2200 in fees alone this year and its only May. I have changed banks and my account is still open and overdrawn till I can find someone from Chase to refund the nsfs that were taken out of my account because my insurance company pulled out too much, realized the error and refunded the money, when they pulled out almost double my premium it sent me over drawn and I had about 12 charges before the error was noticed and money returned, chase will only refund 4 of them.
I AM RESEARCHING A CLASS ACTION SUIT AGAINST CHASE AND THEIR FEES, IF YOU ARE INTERESTED LEAVE A RESPONSE.
I had these kind of conversations from the customer service many times. They simply so no understand what we a telling or what do we want and blindly follow what their superior would tell them.
Not only will I boycott them, we are suing them for messing up our credit for the passed 2 years, they have misapplied our mortgage payments and applied other peoples money into our account, than reversed it and charged us late fees every month when we ALWAYS PAY ON TIME!! Don’t ANYONE.. get a mortgage loan through them!!!
my wife and i bank with chase and i am very concern about the teller that stole 300,000 from a 86 year old lady, and the bank new about this since aug 2007, when they fired the teller but she have not been arrest yet, but they just paid the old lady her money back in june 25, 2008. I am concern because my wife and i have retired and our little money is direct deposit to chase.
You know it’s interesting all the people that bitch and bitch about Chase…..Customers always blaming the person on the phone or the person taking the call…….yet what the customer doesn’t realize is that it’s their JOB……may the adviser or supervisor like what they have to do?….No…..Do realize and take it from me who has worked in a call center……it is not easy when you are easily pointed out as the culprit that is screwing them out of money……The employees do not set the rules……the bank does…….the employee has to abide and follow those rule whether they like it or not…..same thing goes for anyone who has a job…..there are some things we hate about it and some things we love about it………but please do not be so quick to judge the adviser or supervisor as the one who is ruining you……..they’re only doing what they were told to do…….
What is the condition of the customer service in today’s work this one would be the best example.
I have been a Chase customer for very long. The past 10 years I have been reimbursed for my previous month’s health expenses on the first week of the next month. My wife has been very ill and some of the reimbursed Flexible Spending Account checks help you pay bills. I recently deposited a $1300 check on Sat. July 5, 2008. Chase randomly decides to hold it for five days! Are you kidding me? Obviously since this is the first time they did it I assumed I could pay some bills. Those checks obviously bounced and OD fees hit me to some $200. I am still fighting them to get reimbursed, but I still have fees from the checks that Chase returned. I tried to explain that this check has been deposited the first week of every month for a decade. The Chase branch manager said I had to go to the other branch where I deposited the check because “that branch gets the credit.” Gets the credit??? So they have a contest to see which branch can make the most on OD fees by holding people’s deposits? I have already called my Congressman, who ironically serves on the House Finance Committee. Times are tough now and with a sick wife with big medical bills and two kids in college, for Chase to pull this stunt to make some bucks off of their customers’ borders on consumer fraud. Writing a hot check is one thing. Having checks bounce because Chase randomly decides to hold a large deposit from a health insurance company is another. I am giving it one last go and if no relief, my account at Chase since 1981 will be closed. My Congressman is awaiting my call to see what Chase will do in this instance.
Hi,
well im an employee of Chase, and i am very sorry about what your branch is telling you.
FYI it is your write to have your fees reversed if a check was put on hold and checks were bounced…or again this might just be a texas market rule because of check 21 law.
i will be happy to help you with that problem… Also keep in mind, that the check was probably not on hold, because of the holiday any checks deposited on sat would not have been available until wed because the federal reserve was closed for processing.
hope this helps…hope to have saved your partnership with Chase.
my branch # is 512-529-2236
chase is the devil! ever notice how underhanded they are? i was complaining with a coworker that at the atm near us, before it even spits out the money and receipt, it flashes this screen where it gets your authorization to be charged for some random, completely useless monthly service. and of course, the atm is such crap quality that you can’t see which button is yes and which is no. hit the wrong one, and u’ve just signed up for $14.99 monthly charge. so after i realized this on my bank statement, i called to cancel. also called to complain that i was tricked into signing up and have not utilized or benefited from the service.
i’m bringing my money to another bank. screw chase. i hope, in this economic situation, that they crash and burn
Like everyone else, I have issues with Chase, and other major corporations that have people on their payroll whose only job is to figure out how to cheat or lie to their customers. Chase is probably one of the worst followed by mortgage companies.
I have found a sometime effective way of dealing with them. That is to email directly to elected officials or regulatory agencies with a copy to the Bank or mortgage company… I once had the office of United States Senator, John Breaux, since retired, get an immediate response from the office of the president of a major bank.
The disputed money was returned to me even before the Senator’s office had time to contact the bank.
It does not always work but there is nothing to lose by doing it.
CHASE SUCKS ROTTEN EGGS!!! In the competitive world of credit cards, customer service can be a make or break deal. The Chase ego is so big, they think they are better than their customers. Stupid business practice. Without customers, you have no business! Idiots.
I have a Chase Amazon card, and as soon as I get my next gift certificate, I am OUT. Of couse I’m not going to leave all the points I’ve racked up on the table. They would just love to see that.
I’ve written to Amazon, which I think has some of the best customer service around. They should not be partnered in any way with Chase which clearly is very hated. Just google Chase Sucks.
I think it is funny that so many people have time to remain this upset over something like a telephone banker…. hasn’t anyone learned that with almost any big company the people over the phone don’t care because they never see you! Go into a branch and you will receive much better customer service. And how ignorant can you be to think Chase is going under??? Read up on your financial information because it is one of the only banks that is in a good position right now. And they probably close your accounts quickly because who wants customers who b*tch all the time when they have more than enough who don’t. You guys are prolly also the people who call and complain every time you overdraft your checking account. I doubt anyone who is a good customer of Chase with substantial business with them has as many issues.
An email I sent earlier today:
Thank you for not notifying me while closing my checking account which my bi-weekly paychecks are deposited into. Besides completely screwing with my personal finances I now have to spend hours out of my day to deal with your customer service center just to get my paycheck money. It’s really good when your company makes mistakes yet it is the consumer who has to take the time to correct them. It is great how inept your company is. I was told my account was closed because it had a zero balance for 30 days, yet on July 31st my paycheck was deposited (which it has been for the past 3 years). It’s good to see the proper research is being done prior to causing headaches to your customers. Fantastic job Chase! I will make sure moving forward to communicate this great customer service experience to all my friends, families, and colleagues. Once again, congratulations on losing another customer due to your incompetency.
I had a horrible time with Chase. They are really nasty CSRs and they dont give a rat’s ass to the customer. I had to close my 2 chase accounts because of the horrible customer service. Chase is the worst I have ever encountered. I had to wait 2 hours before I could talk to a supervisor, 2 of them said they would transfer me and kept me waiting for 1hour and they just disconnected! Being fed up and frustrated I just called and cancelled my credit card because they would not issue me the 100$ sony credit which they had promised even after 3months.
Wow. there is a lot of bad things about Chase Bank. I googled stupid chase bank and this website came up. I was so pissed about what happened today with chase bank. I have never had any problems with them until today. So I go to the bank to get some money out of My account and this teller tells me that I can’t have the money because they did not approve of my id. Mind you that I have always used this id , which has all my information on it, to get money out. I told her that I always use it and did not see the big deal. My picture is on it and so is my info. so what is the big deal??? To make a long story short we got into a big arguement and I stormed out and told her I will be back to close my account. Even though this happened this morning, I am still mad as hell.
I opened an account with them like 10 days ago. Got my debit couple days ago and got a letter from them today saying that they’ll have to close my account. What the f**k. Rang customer service and they couldn’t disclose the reason why as I (as customer) have given the right to do so when opening the bank account. I don’t understand why they wanted me to call them if they’re not going to disclose any information and have already made the decision to close my bank account. VERY odd. Go to xxxx Chase.
Those who assume that the “personal” bankers and loan officers at Chase behave any differently that the CSRs is sadly mistaken. Chase reaped credit cards fees on probably $20 million a year in sales, plus monthly bank charges averaging over $4,000., and our bank officer treated us like scum. I know another business who consistently kept $1 million or more in their two business accounts that also received lousy service. I understand that Chase is pursuing international markets, no doubt having burned many bridges in this country. I don’t have any personal dealing with Chase, and if I did, say via a transfer of my mortgage to Chase, I would keep time dated receipts on all of my payments for the life of the loan. Chase cannot be trusted. The employees are unethical and underhanded. It is a corporate philosophy for this company, from the CSRs and tellers to the top executives.
I noticed that a number of these websites such as “chasebanksucks” have disappeared, and I wondered if Chase paid-off the authors by buying rights to the website.
I opened a checking account with Chase and understood that there was no service fee if direct deposits were made. For a year there indeed was no service fee, but on the last statement was a fee of $20. I thought it must be a mistake particularly as I had not made a withdrawal in a few months. I logged into my account online to see what was happening and there was another $20 charge a few days previously, nut on a balance of about $5000
they had paid me a few cents interest, taking that into account they had charged me nearly $40 for holding my $5000 for the last 6 weeks!
I went to the nearest branch and took a cashiers check for the balance before they had a chance to steal any more. I later called their main customer service but could not get them to agree to refund these charges in spite of the fact that I referred them to their own printed terms and conditions which were handed to me when I opened the account.
My next step will to to file a complaint with my state banking commission.
the customer service is impatient with real problems and ended the call. Very bad service when they charge you a fee which shouldn’t be there.
I just canceled the Chase credit card I’ve had for decades. Yay!
They shortened the grace period without adequately notifying me (it was on the bill under the “important notices” section, which is normally just full of ads for their insurance products, etc.
Also, they were taking 4 or 5 days to process ELECTRONIC payments.
Consequently, I was hit with interest payments/late fees.
They closed the account without hesitation. They seemed glad to be rid of me.
This bank has absolutely no compassion and the customer service is horrible. I have read some but not all of the comments on this site and it is obvious that I am not the only one in the boat. What mystifies me is that eventually word will spread and enough unhappy customers will squash even the biggest businesses and banks like chase are no exception. If chase knew what was good for them they would listen to their customers, put their employees through some customer service course and try and understand where the customer is coming from.
I have had my account for almost ten years and have been a good customer. I am closing my account now and will never recommend anyone else get an account with this company.
CHASE IS THE WORST COMPANY I HAVE EVER DELT WITH IN MY ENTIRE LIFE’S EXPERIENCE. No need for more agonizing details, we all know the same sorry stories coming from this companies customer service. CHASE SUCKS AND I WILL SMILE WHEN THEY FOLLOW OTHER FINACIAL COMPANIES TO BANKRUPTCY!!!!!!
I HATE CHASE!!!!!!!!!!!! They are only out there to rip us off with stupid default tricks that screw you up with astronomical APRs…
well i can tell you why they offered to close your credit card. If you are a high risk (poor credit score) or if you dont make the company any revenue (make pymts in full every month) then its procedure to offer to close the acct as soon as the customer mentions any dissatisfaction or if he is irrate.
so you can have a 840 credit score and pay your bill in full on time every month but once your late….what was a low apr is jacked up to 29.99v and cant be restored. once again due to you not creating any revenue for the company. they want people who pay on time and accrue finance charges and some late fees every now and then. those are the people who make the company money and who have some fee’s waived….sad but true.
as a former employee of 3 1/2 years i hated working for them and despise them. but a lot of customers are at fault too for being careless, irresponsible and ignorant.
when you get a credit card you agree to a contract to which you agree to all the things they may do or charge you. just like someone who signs up for he military…he/she has to know they just signed their life away to the government. too bad almost no one reads disclosures and thats where they get in trouble.
remember the customer may feel they are right but there is contract to which the customer agreed to. so yes, as crooked as it may seem it is hard to have some things done.
ive been away from that company for over a year and it feels good. it was a learning experience as i learned much more about credit cards, credit, and responsibility than i ever imagined. i just wish a credit class would be a requirement for high school and college and just maybe more americans would be educated on credit and how not to fall into a loan shark trap.
well i can tell you why they offered to close your credit card. If you are a high risk (poor credit score) or if you dont make the company any revenue (make pymts in full every month) then its procedure to offer to close the acct as soon as the customer mentions any dissatisfaction or if he is irrate.
so you can have a 840 credit score and pay your bill in full on time every month but once your late….what was a low apr is jacked up to 29.99v and cant be restored. once again due to you not creating any revenue for the company. they want people who pay on time and accrue finance charges and some late fees every now and then. those are the people who make the company money and who have some fee’s waived….sad but true.
as a former employee of 3 1/2 years i hated working for them and despise them. but a lot of customers are at fault too for being careless, irresponsible and ignorant.
when you get a credit card you agree to a contract to which you agree to all the things they may do or charge you. just like someone who signs up for he military…he/she has to know they just signed their life away to the government. too bad almost no one reads disclosures and thats where they get in trouble.
remember the customer may feel they are right but there is contract to which the customer agreed to. so yes, as crooked as it may seem it is hard to have some things done.
ive been away from that company for over a year and it feels good. it was a learning experience as i learned much more about credit cards, credit, and responsibility than i ever imagined. i just wish a credit class would be a requirement for high school and college and just maybe more americans would be educated on credit and how not to fall into a loan shark trap.
btw a little insight:
chase is actually bank one
the original chase would of waived more fees and adjusted apr’s.
bank one had a bad rep(think of senate hearings all bank one accts) and had to take chase’s good name (the monopoly guy is j.p morgan) in 05.
all the systems used are bank one’s. look at all the corporate office from jamie dimon to deb walden……all bank one corporate. before the merger people told me i would hate it if bank one took over and sure enough it sucked. chase er bank one sucks.
My God this is so horrible reading all the rip-offs and scams post by clients of Chase Bank. About a year and a half I called to cancel my transaction with Chase Bank, before my loan was finalized. The loan officer refused to return my phone calls after the final papers were signed and I was told I could cancel in three days. Chase Bank customer’s service said they were the ones who had to stop the process not the loan officer. I never received a call back from Chase Bank in reference to a cancel. I received payment statements instead in the mail. I’m sure Chase Bank representatives scammed me by delaying a return call and when I called beck by saying They have no records of my call to cancel, they will forward the information to the loan officer.
I hate chase bank. they are common thieves. i cannot tell you how much money in fees they have stolen from my checking account in the past year…all because of the devious way they post debits and credits….hold items as pending, etc. HEY CHASE>>>> awwww got burned on the sub-prime mortgage crash….poor baby…I HOPE YOU F’ING CRASH AND BURN. GO THE HELL OUT OF BUSINESS BECAUSE YOU ARE EVIL AND DESERVE IT. F’ING CROOKS…ROT IN HELL YOU MOTHER F’ING THIEF.
Chase is the worst bank I ever had to deal with. Before I was a credit card customer, I would occasionally receive cc offers from them in the mail, but now that I am a customer, I receive some type of offer almost daily. Also, they began calling me on a weekly basis trying to sell me something. I just sent them an email saying they are the most harassing bank I’ve ever dealt with and as soon as I pay off my cc I hope I never have to deal with them again.
I am so happy to see so many people standing up for themselves. Just today, Chase screwed me on my Circuit City Chase Credit Card. That was it for me. I am going to right a letter to Deb Walden and anyone else who will read it. I am not optimistic about it doing any good after reading all the posts. But I will do that and give Chase a chance to make a change and then I am closing my account. It would be really great if Chase customers would all start closing their accounts. Unfortunately, the only thing that will do is cause Chase to possibly go into bankruptcy and cause the government to step in with one of their bailouts, paid for by guess who. All of the taxpayers. So no matter how you look at it, we all are going to pay one way or another. Close your business and move on. I am considering working on a cash basis for everything except for my home mortgage. You might think about doing it also if you want to keep your money.
I receive some type of offer almost daily. Also, they began calling me on a weekly basis trying to sell me something. I just sent them an email saying they are the most harassing bank I’ve ever dealt with and as soon as I pay off my cc I hope I never have to deal with them again.
“Chase” is such an apropriate a name for this S%#! H*%@ company. Only CHASE(ING) your money in so many ways. I’ve similar experiences to many of these and in several months when a car is payed off I’m OUT. I’ld sooner cash a paycheck in a bar than bank with them ever again.
Word of mouth goes far and I intend to start talking even more, hope you all do too.
Yep folks think they are going under. I tried to have them reverse a charge $9.95 for services long ago cancelled + 32 NSF fee which was usually no big deal, but this time Customer service said they couldn’t help, sent me to “claims”, then “claims” said they were online help. WTF!! then transfered to the real claims which was a supervisor….gave me the run around said wait a few days see what happens. Do they think that I am just goin to let this go? Maybe just forget about it? BTW by the time NSF fee hit account was negative $1.23 ….WOW!!!! that’s at least 300% as a penalty!!!! That’s a RIPOFF…that’s Racketeering. I think they are just trying to hoard as much cash as possible because they know they are toxic, and will have a lot more write downs. They need all the money they can get to stay afloat. yet they put themselves in this situation. Anybody know how to start a bank? I’ll make it a non-profit.
I am officially sick of Chase Bank. These people will do anything to get your money. I had made a telephone transfer to my checking account by 7:00pm of the current business day and these people posted the transfer for the next day.As a result, I had NSF fees of $145.00 plus a service fee. I called about the problem and not only was I kept on hold forever, the supervisor was a complete a******. I used to work for Bank One and they were a terrible bank. I have no clue why I opened an account with them after I left. I have experienced unexplained fees. At times, I have purposely not used my debit card for periods of time and checked my balance. Chase was debiting my account for NSF fees anyway and then I would be in the negative. What kind of S#!&! is that? Anyway, until I can find a better bank, I’m totally withdrawing my money every pay period since its direct deposited and keep it with me–kind of like people did a long time ago. At least I know what’s happening with my money. Chase seems to think they can do whatever they want with other people’s money. I won’t be giving them the satisfaction. That’s probably why they can buyout other banks and are very financially fit. They profit off other people’s misfortunes and take advantage of their customers.
I am a former Bank One employee. I always said that if I didn’t work there - I would never have an account there, because they are a “rich man’s” bank. Banks are corporate monster nightmares in spite of what these customer service people who are still working there say. They may personally feel a sense of loyalty to Chase until the day comes that they lose their jobs. I have noticed that Chase is not posting my transactions properly (they will show the new balance, but the available credit hasn’t increased) Has anyone else experienced this? I won’t call them - I write them online because I don’t want to blow my top with the customer service rep. However - I am going to do an audit of my own account and see what they have been doing. If I don’t like what I see - I am writing a complaint to the Federal Trade Commission. Chase and every other major bank are nothing but blood-suckers. I prefer the credit unions now. Personalized customer service, imagine that!!
I had a line of credit with chase in 2006. Some idiot cancelled it claiming I could not be reached. I guess he did not know how to use a phone. Chase refused to reinstate me and insisted I needed to open a new account. It cost me a great deal of time and some expense to re establish the line of credit. They promised it would be good for 10 years. in October 2008 I received an undated letter from Chase, explaining my account was suspended. I have a very high plated credit score, pay my credit cards off every month and no debt other than a low house payment. My house has tons of equity. Chase illegally redlined my neighborhood.
I have never been treated so rudely in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My husband has a car loan with Chase, at 17% interest. ( that is a totally different issue)
The due date is 11/14, a very nice gentleman I spoke to said in Wisconsin there is a 10 day grace period. I am paying it on 11/21. That would be in plenty of time.
We get a call from a very rude lady that said we are late and action would be taken.
I spoke to her, she said if I pay it on 11/21 it will be one day over the grace period of 10 days and I will be charged. I asked her simply how do you get 11 days from 11/14 to 11/21. Yes my voice was raised. But she said I was unreasonable, and condesending, and would not speak to me any further.
Now, please, if any one can tell me how they get 11 days between 11/14 and 11/21, please I beg you, let me know.
Am I crazy or just can’t add?
My family had/has a credit card with Chase. The ex-wife and the courts agreed that it is her debt. Chase has been ignoring the paperwork to take me off of the card that they insisted upon and was signed and faxed to them 5 times, the last three by an associate from a local Chase bank who insisted upon a fax recpt. When I/we call, we always talk to a different “name” (might be the same person with a new fake name for the day…)and can NEVER get the same person twice. So, when is someone going to get up the balls to put together a class-action lawsuit? When do we push back at Bush’s buddies?
They are idiots who believe they can get away with anything.
Why not? They just got a gift of 25 billion, compliments of Bush and Paulson.
Rather than ranting… Take action!
Find out the CEO of the appropriate Chase division. For instance, Gordon Smith is CEO of Credit Card Services.
Have a problem with rude “customer service” agents? Getting calls all day long from “telemarketing?” Can’t get no satisfaction?
Then write your complaint to Gordon at JP Chase HQ in NYC (easy to find on the internet). Be sure to cc your local Congressperson; Office of the State Attorney General, etc. etc. etc. If there’s a local consumer affairs reporter — copy him/her on the letter as well.
If you’re gonna try and get these profit-swilling characters to listen, then hit them where it hurts most — in the arena of public opinion.
I’ve been dealing with Chase for about 20 years on CCs and mortgages - not one time by choice - all because of purchasing other banks or mortgages. All of this sounds very familiar! In a time when so many banks are failing, why are they still in business?
Chase sucks (and always has)…leave them now!
I’ve never experienced that kind of customer service with Chase, but I do have my own gripe with them, if it’s somewhat off topic.
One of my first credit cards was a Chase Visa ( or MC, I can’t remember ) with a limit of $800. Woohoo.
Nowadays all my cards are in the 15k+ area, and Chase refuses to budge on the limit. Yet they consistently send me those cash advance checks. Please tell me, someone at Chase, what in the blue f**k am I going to do with an $800 cash advance at 23% APR and a 3% fee?
Once upon a time, Chase was a prime lender, and catered to people with outstanding credit, and provided them outstanding customer service. Today, that is no longer the case.
I have just recently been denied a signature loan from CHASE for $25K. I have 3 times this amount in Deposit. Then I had to listen to the Bank Manager in an arrogant manner tell me that this is because the House equity was low and for this reason only was denied.
Well Thank You Mr Bank Manager for telling me about the current upside market which was created by the Banking System for allowing all the bad loans to be placed in the market and destroying the equity I had in my house.
After this arrogance I am pulling my money from CHASE and placing it in another secure Bank that knows how to treat their Customers.
I want to bring something to your attention the closing my chase account( as well as other cardmembers ) because I have not used it in over 24 months. Quite frankly I took this very personally as I have been a cardmember in good standing since 1998. The letter I recieved very briefly stated that ” because they noticed the card had not been used , that they believe this may indicate that the account no longer meets your financial needs. With this in mind, the account has been closed” . I called into chase to inquire as to why they would do this as I manage my credit well and do not abuse it ( I have a high fico score ) and the fact that I choose not to use the card should not be held against me. The answer I got from James ( case rep) is sorry that’s your opinion and because of the economy, and to protect my identity they have closed all members accounts that have been inactive. Nothing “personal” well I don’t agree and will never do business with them again. This in my opinion is just bad business and not even sure if they can legally do this. How is this economy ever going to get back on track when large banks are cutting credit to the most creditworthy of customers. I am so mad I think I am going to take Bakunin’s advise and send off some letters.
I sincerely wish that I could somehow contact all of you who are having difficulties with JP Morgan & Chase Bank. As a call center employee, I can tell you that the overall level of service definitely differs from agent to agent.
My best advice if you find yourself frustrated with the service of this bank or any situation is to first address why you’re angry and place it into words. Grabbing a piece of paper and bulleting the points of notice will help for when you call - List them in order of importance.
Familiarize yourself with your Cardmember Agreement that states the APR, fee, and general information about each of your cards. Your best defense is to be knowledgeable, and to have that information in front of you.
Ensure that you’re calling the right department. When you dial the number on the back of your card, listen to the person’s greeting. What department are they in? There is absolutely nothing wrong with saying something like, “I’m calling in about a late fee I don’t agree with, and I would like to please speak to the department that specializes in this.” Remember that your telephone banker knows only what you give to them - only so much can be inferred from numbers on a screen. Be patient and remember that while your situation is frustrating and old to you, it’s new to them and might take them a moment to understand.
Last but not least, stand your ground. Don’t allow anyone to back you into a corner and hang up the phone - No human being has the right to make you feel inferior without your consent. If you aren’t getting the service you expect, demand, or need from one cardmember, request a manager. If that manager does not meet your needs, demand that the call be escalated immediately, or to speak to another supervisor. Remain firm but calm - it’s your money, and you have a right to be informed and knowledgeable about any part of your account that you are having a problem with.
Please don’t forget that in many cases, it is necessary for you to take responsibility. If there was one late fee that caused your account’s APR to skyrocket, remember that while things do happen and life gets to us, we’re still responsible at the end of the day. In many cases you can get the Late fee removed, but your APR depends on many factors. if you are ever dissatisfied with your APR and feel you could receive superior service elsewhere, it is always in your power to cancel the account and take your business elsewhere.
Please refer to http://en.wikipedia.org/wiki/JPMorgan_Chase for general information compiled by people like you on this company. While this is a difficult time for all of us, it’s pretty clear that Chase bank is going to be around for a while, and our best defense is to remember that where there is no customer service, you simply have to be a customer that they want to serve. A friendly, firm tone and patience will open many doors for you where frustration might be closing others.
I wish you all much luck on turning your relationship around with Chase or taking a stand and moving your business elsewhere.
This post was not made in partnership with, on behalf of, or from JPMorgan Chase.
Here’s my story:
Me and my husband decide to buy our first home, both assuming this is going to be a fun and exciting experience. I call Chase and start working with a loan agent named Jay. We qualified for an FHA loan. 1 week later he is not returning my calls anymore. I called the main line and told he has left and someone else will take over. So another loan agent (Tom)calls and said he is a Supervisor and will be handling all of his clients. Ok great, I would rather work with a Supervisor! Tom is great, handling everything in a timely manner. Told us what we qualified for.
So we start shopping, after a couple months we start submitting our offers. We get turned down a few times. Then we find our “perfect” home. We submit an offer and it gets accepted! WOW! But it must close within 30 days, Tom works and gets this done for us. Our closing date is 12/15/08. So close to Christmas, we know it’s going to be hard but we went for it!
We paid the $225 app fee. We send the seller a $2,000 good faith deposit check. The appraiser said we needed to fix some things in the home to make it acceptable. Another $100. Now they want to see the closing costs in our account. So we get a gift for $10,000. This all seems acceptable and normal, so we don’t have any problem with it.
Now my husband owns his own business and has trouble proving his income. But since there is a steady $4,000 deposited into his bank account montly, they said no problem. So we keep submitted both our paperwork. I am very excited and jump the gun and start packing. I’ve packed half my house. Then a couple days ago, we received a call that we were denied. WHAT!?
So we try calling our loan agent (Tom) but is not in, the next morning still not in. Then we find out he will not be working with us anymore and we find out he is not even a supervisor. He lied to us! We now have to work with Shaun, she is the most rude person to have to work with. She told us they couldn’t include my husband’s income and our DTI was too high, but if we pay off our debt everything would be fine. She even confirmed this with her supervisor.
So we get another gift of $8,000. We are trying to do all this during our work day. They want a formal gift letter, a copy of the check, a copy of our statement with the money, and a copy of the bank statement of where it came from, and a notorization. So we do all this. There is now $20,225 involved.
We are panicking now, but we are willing to do whatever it takes to get this home. It’s absolutely perfect for us and our 2 babies! I called Shaun the next morning to make sure she received all our paperwork and she said that she just submitted it again to the underwriter without including all this paperwork that would make the loan get accepted. Then she told me “Well once the underwriter has made a decision, they can’t just change their mind or tweak the system to now accept your loan” I asked then why she made us do all this work for nothing, (it was hard enough to have to ask someone for that amount of money) she said if she happens to get the file back from the underwriter then she’ll just stick the paperwork inside it. Now this just doesn’t make any sense!
So my husband calls very angry and yells at her to do this correctly for us, and said he will report her to her supervisor, but she said there is no supervisor around. He calls and gets a supervisor on the line and complains about her, then right away on that call we are told we will not get a loan thru them and no matter what gifts or what paperwork we were trying to submit wouldn’t work anyway. Although the day before we were told this wouldn’t be a problem because they’ve seen alot of this happening to business owners, but they would help us and it would be no problem. She also told us we don’t qualify for $220,000. But they gave us a pre-approval to shop for this amount.
So now we are very dissapointed, half way packed, and very angry! I absolutely hate Chase and I absolutely hate Shaun. What is her problem? They don’t care about people! Luckily our rental office does and took back the 30 day we gave them. They said we were good people and never late on a payment so they would love to keep us as renters in their home. I HATE CHASE! I HATE THAT SHAUN BI*%H!
In Texas when one is drawing unemployment, the money is given in a Chase debit card. Then the hell begins. They do not accept the PIN number on their web site. They have no way to talk to a real person, just an automated line. I was at the grocery store trying to pay for groceries and my PIN would not go through. I was lucky as I had my ATM card from my bank and paid with it. I tried for three days to get someone to talk to me and fix the problem to no avail. My unemployment is building up in the account. I cannot pay bills with it nor buy the essentials with it. My regular bank account has just so much in it and I need the money in the Chase account. Why the State of Texas would put this money in an out of state bank is just beyond me. Someone’s palms must have been greased on that one. Anyone have any advice?
Dear Concerned,
Bottom line is your CEO Mr. Dimon was just on CNBC telling us he is NOT saying how the $25 billion in TARP funds he “had to take” is being used. This is just flat out wrong and from my stand point and that of others here, Chase is deffinately not concerned about the average “joe”. So they maybe around for awhile but I wont do business with them. I guess choking on all that mortgage mess from WaMU is where the focus is. Only time will tell is Chase will survive.
Same thing happened to me!
I’ve been with chase 3 years and they ripped off total of $300 for a poor fricken college student!!
What the F is wrong with them!!
I have attempted to get off a Chase business card since 2006. I am no longer employed by the business and I am told that I am still responsible for the card. I have written letters, made phone calls, been promised a form was coming in the mail…nothing. The customer service people are rude and lie on a regular basis. I hate Chase Bank!
Does anyone have an address for the head office in Chicago? I looked on Hoovers.com and only found a New York addrsess. I will write them about my complaint of Chase and their poor customer service as well. I’m going for William M. *(Bill) Daley (Mayor Daley’s brother???) He’s the Head Corporate Responsibility Chairman. Maybe he will do something, ya think?
There are still enough banks or credit unions our there, if everyone pulled enough money out and supported their local banks, maybe Chase will do a turn-about on their poor customer service.
I am closing my chase account this week. I have been dealing with poor service and bad attitudes for too long. It seems I spend countless hours every month with inept customer service employees and have been constantly lied to by supervisors. I am happy to take my business elsewhere. When I told chase I was closing my account they didn’t even question my decision or try to persuade me to keep my account with them.
I have the same problems as everyone else on this site. I dont’ seem to be able to close my account. I have been hungup on twice when I was supposed to complete a survey for customer service. Their process for closing a Business account is to go to a branch in person, sign a form saying you have to pay them for any fees “they” think you owe them or they won’t close the account. I finally got them to agree to fax me the form but apparently they are the only ones on the face of the earth that takes them 1 business day to fax a document. They “require” a signature on page 3 which is where you sign that you’ll pay them anything they figure is due to them. I’ll send a letter to the corporation and will –wait— for the fax. When the fax comes, I will “NOT” sign page 3, but will sign where it says I want to close the damn account. This is a company that goes to the government to get bailed out from bad business decisions (or the world will come to an end), rob all the tax payers of billions of dollars to support their big pay checks, then continue to rip off customers as though it is “just the way it is”.
I found this thread because it begins with a call to “Boycott Chase.” I could not agree more. I have created a protest site, Change in Terms.com, and anyone who is interested can see what I had to say to Chase Card Services CEO Gordon Smith (see the “About” page). I have grown very tired of the lying, cheating, and stealing that these thugs running credit card companies are being allowed to get away with — and I am fighting back!
i agree - chase is the worst bank out there? was charged a late fee and finance charges when they processed a bill late. i will never do business with them again.
I have yet to see it here, but Chase has recently developed a new abusive business practice in attempting to force Chase low interest rate balance transfer holders to abandon their low rates and switch to a rate almost 300 percent higher via a new $10 monthly fee, and increasing minimum monthly payment requirements from 2 to 5 percent.
Given that Chase has been enjoying billions in federal bailout money, plus the lowest Fed overnight lending rate since the 1930’s, it’s nice to be asked to come up with triple the monthly payment on what was supposed to be a permanent balance tranfer offer–especially during a recession.
For the apparently 780,000 Chase customers who are affected by this, Chase is, of course, bringing their usual rude and uninformed telephone manner to the inevitable calls from everyone affected. For me, they didn’t even bother with the statutory 15 day notice–a Chase CSR told me that the law required only that Chase say they sent a letter to card holders, not that they actually be able to prove that the letter either went out or was ever received.
I heartily support boycotting Chase, working to bring much needed federal regulation to the credit card industry, and have already canceled all my other Chase accounts.
I had a similar situation with Chase where my interest rate jumped to 29% because I was a day late with a payment in Dec 2006. In Sept 2007, I called and asked for a lower rate. I was told if I payed on time for a year, I could call back and request a lower rate. So, I called in Sept 2008, and I was told “NO. Just because you pay on time for a year, there is no guarantee we will lower your rate.”
I felt like a fool trying to be a good customer and under the assumption that if I payed my crazy high interest rate for one year, it would go down.
My credit rating is good. I bought a brand new Audi in May. My credit report shows no late payements to any of my creditors, and still I get screwed with a 29% interest rate. I closed the account in Sept and I transferred the balance to a Wells Fargo account in Dec.
I reviewed my chase account online and my account had a zero balance on Dec1. I was elated. I thought I was done with chase forever. Yesterday, I get a bill from chase showing a late fee and interest and fees totally $175. Interest and fees of $143 were applied a day after my account had a zero balance. I claim I never received notification.
I talked to two reps and one manager at Chase. All said there was nothing they could do; especially since my account was closed. Basically, I am screwed out of $175.
I discussed with the manager that in 2010, with the new legislation that was passed, Chase wouldn’t be able to screw customers like this anymore. The manager said until 2010, it will be “Business as usual” for Chase.
Basically, they’re raping their good customers for all they can until 2010.
It’s not right that they take advantage of customers and then they get bail out money on top of it.
I just closed my two WAMU credit cards since Chase bought them. I will not deal with Chase since they raised my interest rate on my credit card 2 years ago to 29%, I had a 0 balance on the card and had paid them on time and have great credit. Spread the word and lets put them out of business.
Just found out that Chase was increasing the minimum payment on our “4.99% for the life of the loan” offer from 2% to 5%, and to add insult to injury, they’re charging a $10 “rate maintenance fee” on top of it! This actually makes the current APR 6.29%, not 4.99%, and will (incredibly) *increase* our effective rate as we pay down the balance!!
Their alternate option is to pay 7.99% per month, while maintaining the 2% minimum payment for a limited time (less than 2 years). I think the point of this ploy is this: Someone with a large balance will not be able to pay it off in the alloted time, and will default to a standard rate of nearly 20% (or who know how much by then)! This is a clear case of bait and switch!!
I am furious. We’ve been excellent Chase customers for many years, paying on time, outstanding credit rating. But that may be the point . . . they aren’t making *enough* on us.
Sadly, our banking and mortgages were with WaMu, so now we’re stuck with Chase for much of our outstanding credit.
I’ll be spending time the next several days contacting my state attorney general, the bbb, state & congressional legislators, banking regulators, FTC, Comptroller of Currency, local news, radio, tv consumer reporters and anyone else I can find to complain to.
Most amazingly, the customer service rep I spoke with told me Chase had no choice, because of the economy. Excuse me? They were given billions in bailouts to lend, not increase payments by 150%. Just because this practice may be legal, it doesn’t make it ethical, particularly in the current economic times.
Thanks for the forum!
They just offered me an increase on my promotional offer of 3.9% to 13.9%. In case I do not agree to the increase the account will be closed. I said fine, close it. I am also looking for a new bank. We used Wamu but I want to make a bigger Sayonara and park my money somewhere else. If congress can’t get our banks in order, my funds, at least most of them will be taking trip to Europe or Canada. I have enough cash to pay off the balance but what I didn’t know was that they already were sending letters to their other customers while we were recieving these offers last year. Once we got the money we are trapped. Well, sort off. I stopped using all my credit cards. I carry cash and debit card and pay for everything cash. No more 2% for every transaction. Put away the credit cards people and let them know, we mean business.
Chase is raising everyone.s interest and saying the prime rate is 13.99% wall street says 3.25 is prime rate. why don,t everyone stop paying until they stop trying to cheat people out of their money. if everyone stops paying they will come to their knees.
Thanks, gecko840, for your post. I’ve had very much the same experience with Chase, except mine was at 3.99% for the life of the loan — and I was given no explanation for the $10 fee monthly, only that if I paid off the card entirely, I would still be charged $10 each month just to have the card. Same deal with the 2% to 5% hike in minimum payment, and the offer to switch from 3.99% to 7.99% — though I would have until January of 2011 before I had to give up even that, high, rate. I think they’re a bunch of creeps — but my real question is: IS THIS LEGAL??? Can they really do this — or are they breaking the law, and just trying to trick us into agreeing to a rate hike?
I just found this regarding the problem gecko840 wrote about:
“If this has happened to you, you’ll probably save money if you cancel the card completely and pay it off under the original terms of your agreement. Closing the card will ding your credit, but it will also prevent Chase from sucking extra money out of you—money that could be used to pay off that debt, in fact.”
From:
http://consumerist.com/5129786/chase-invents-120-annual-fee-for-balance-transfer-customers?skyline=true&s=x
I haven’t looked into this further, or verified it, but it it’s accurate, it may be of help.
Good luck to anybody that Chase has done this too.
Darn, I thought I’d been able to delete my entry (above, which starts: “I just found this regarding the problem gecko840 wrote about”) before it posted. That information seems not to have been correct.
My story is similar. I took out a loan on my Chase Visa two and a half years ago for 3.99% for the life of the loan, to cover unavoidable medical expenses. I have an excellent credit rating, and have never had a late payment. I also have had my minimum payment raised from 2% to 5%, and a $10 monthly service fee added to the account. I’ve been told that my only other option is to switch to a rate of 7.99%, which would be “locked in” only until January of 2011 — after that, it’s through the roof. I have been making complaints to various interested organizations and individuals, and want to post that list here to make it available to others who might also want to complain (and who hope that some good may come of it). Here is that list:
Filed a complaint with the Comptroller of the Currency’s Customer Service Specialist (This can be done via email or telephone. I think they had a regular mail address, too — but I don’t have it.):
Customer.Assistance@occ.treas.gov
or call: 1-800-613-6743
Filed a complaint via email with the FDIC:
consumeralerts@fdic.gov
Contacted the U.S. Senate Committee on Banking:
http://banking.senate.gov/public/
Contacted the House Financial Services Committee:
http://financialservices.house.gov/
Contacted both of my senators:
http://senator’s last name].senate.gov
Contacted my representative in the U.S. House:
Go to: http://www.house.gov/ to look up yours
Filed a complaint at ConsumerAffairs.com:
This company gathers consumer complaints from the public, and makes that information available to the press and to lawyers (who might consider a class-action suit).
https://www.consumeraffairs.com/php/a_report.php
Contacted customer service at the company whose name is advertised on my card:
Mine is an Amazon Visa from Chase, for example. I figured they would be interested to know that Chase is damaging their good name by association. I also wrote to their CEO, Jeff Bezos at: jeff@amazon.com I don’t know how to contact Starbucks, or any of the other businesses affiliated with Chase’s card program, but assume that many of them would be interested, and displeased with this practice, too.
I am thinking of contacting the newspaper in my area, as well.
Good luck to whomever else Chase is screwing in this way. Once I can pay off my Chase cards, I will boycott them for the rest of my life.
Well, maybe there is a way to get them sued. Think about it. Let’s say, you pay the amount of the original contract at the low interest rate and continue to do so after recieving the changes. Then they’ll ask you to pay all kinds of fees and trash your credit score. So you call a lawyer and get them to courts claiming that if the agreement that says fixed 3.9% until paid in full doesn’t mean what it says how can you trust that the new note means what it says. Since you cannot afford to borrow at a high interest rate so you have to continue with the payments as you understand them. And what you understand from their letter is that they want you to re-borrow the balance at higher interest rate. You know, play stupid. If their fixed means variable why can’t you understand variable as fixed as well?
I spoke to someone at the Comptroller of the Currency’s office today. She said you could not file a complaint via email — so wherever that email address was posted, they were wrong about using it to file a complaint. Instead, it’s better to call (1-800-613-6743) or use the form at their website (www.helpwithmybank.gov). I don’t expect this to help, though. She said that what Chase was doing was not illegal. I think it should be, but it’s not. It’s still worth contacting people in Congress, though — they’re planning new legislation to keep the credit card companies in line. Maybe something about this could be added to that bill.
Lila (I think you’ve posted on my site — a Wow! was my response); gecko840; Fireweed; George, and others:
Someone named “Patti” contacted my privately, and gave me a direct link to a law firm that is investigating the possibility of a class action lawsuit against Chase over this evil change in terms notice.
After checking that link out, of course, I immediately posted it on my http://changeinterms.com site (this is the top post, as of the time of my response here on Joshua’s site, but I set up a whole new category labeled “class action” if anyone needs to find it later on).
Boycott! Sounds like a great idea to me. I had the same problem with this company. I say let them be the next to go belly up and see how they like that! No government bailout here!
Can you believe Chase Auto Finance wants to repo my vehicle over $68 late fees? I told them to come and get this piece of junk. It’s a 2006 Chevy Malibu and it’s crappy. They have a very nasty attitude at Chase. I sent an email to my US Representative because JP Morgan Chase received $25 billion dollars in bailout money. Yet, they can’t help the taxpayers. I hope they sink in debt.
I don’t think you can get them using class action. They are registered under Delaware law and that law allows them to make any changes to the credit card terms. If you noticed, they don’t make changes to your promotional offer. They are raising minimum payments from 2 to 5%, adding fees or increasing interest rate and if you don’t agree they’ll close your account. By doing so they are making you to agree to the new contract. Once you agree to the new terms you’re toast. But there must be something in it because their new offers are spelled correctly. There is no mentioning of “until paid in full” and they state clearly that they can change the terms at any time. The question is: What do their lawyers know that the entire American Bar Association doesn’t?
What they are doing is illegal. Their promotion was at a fixed rate until the balance is paid off.
In my case, 3.99. The monthly “fee” increases that APR to 5.14, as stated on my statement. Therefore, they are not staying with the 3.99. They tried to get around this by putting the fee under purchases, which will accrue a 19.99 percent rate in my case. There are no purchases on the account. Definitely illegal breach of contract, and in my belief, fraudulent.
If you want to help us then STOP CHASE BANK from hurting the economic recovery.
My partner has a 2.9% balance transfer for the life of the loan. Last month Chase Bank changed the minimum due from 2% of the balance to 5% of the balance. This changed his monthly payment from $350.00 a month to $1,000.00 a month and this is the minimum payment due. That takes $650.00 a month away from our budget.. They say they are doing this to help people pay down their debt when all they are doing is forcing people to default on the loan or even worse foreclose on their home. All this while Chase has taken 25 billion in our money in the form of a government bailout.
At this point I have lost faith in this government, our system and most of all the banking system in this country. I think we should ALL quit paying our mortgages, and credit card debt and put them all out of business.
Thank you for listening.
Michael Maxson
Riverside, CA.
Hello, a few days ago I have exp. issues with chase for the first time. I went to two stores and spent around 20$ at each store. At the time I though nothing of it when I personally swiped my card in the reader and pressed enter in both stores. The following day I looked online to see the account balance and noticed that both of the charges were duplicated. I called that day and was told there was no one who could help me, they were at lunch.
So I decided to go up to the bank and talk with them in person. Oh this was fun. I waiting in line to get up to the teller, she sent me to the manager who then decided to spend the next ten min. not acknowledging that i am even in the room. I then gave up on her and walked over to a banker, she said ok come on in, tell me how i can help. I explain the problem and she said this happens all the time, just take my card and call me tomorrow if the charges have not fallen off. The next day. 
I called because no surprise the charges are still there. This time I was told, and i quote “I’m sorry there is nothing that we can do at this time, you will have to wait 3-5 business days to see what happens with your funds.” I hung up on them. I know that 40$ is not a lot of money but it’s my money and seeing that I did not authorize this addition money to be held, it bothers me that i can not use my money and that they seem to care less. I will be closing my bank account with chase as soon as they give me back my money!!! 02/10/2009
I hate Chase. They are the worst, unreasonable bank I have ever delt with. I just closed my cc account and can’t wait to pay off my HELOC. They are rude and their customer service suck! After reading about all the other experiences from other customers I don’t even feel the need to go into details…CHASE SHAME ON YOU!!!! I hope you fall flat on your face!!! Chase ESAD..can anyone figure out what that says?!!!!
I’ve been watching the CEO’s testimony on Capitol Hill and Chase CEO said “just send it to me, and we’ll fix it” in response to a question about raising interest rates on people with good credit and low interest offers. So, send him a letter and tell your story.
So, you want everybody to jump on the boycott bandwagon because you felt personally slighted? Chase is no different than any other credit institution, they are out for themselves and only exist to increase their bottom line. The last thing they want to deal with is a snivelling asswipe that screws up their account, frazzles first level support, then demands a supervisor’s time. You sir are a liability from their point of view.
But don’t get me wrong, the whole Chase executive staff deserves anal violation of epic proportions.
I have had two issues with chase with my children. My 22 year old daughter lives in Chicago and from time to time when she needs extra cash, I go to the Chase branch here in Poughkeepsie NY and put cash into her account. The last time I did it fall 2008, I put $400. into her account. The next day it wasn’t showing on her end. I went to the branch and was told there was no record of my deposit, did I have a receipt. I did at home and returned home with it. Lucky I had it. The officer at the branch couldn’t figure out what had happened. There was a muted apology and the person who had taken the deposit was not there. A lot of egg on a lot of faces. I have no idea what subsequently happened but the $400. finally showed up in my daughter’s account in Chicago.
My son got a chase card with a 1000 credit limit three years ago. He also was sold a payment protection plan and fees were added to his statement. Two years later he lost his job and tried to use the payment protection plan to carry the interest. Never saw so many hoops. The interest went from 12% to 20%. The plan never kicked in and he paid for a while on the card until he wasn’t able tol By my calculations, here’s how things stand. he made about 1000 dollars in retail retail purchases on the card ( my numbers might not be totally accurate) made payments totalling apx. 800. But chase kept tacking on fees: over the limit, late etc. and with the interest, Chase is now coming after him for over 2000 dollars. They call my house night and day. My son no longer lives here. They call his friends, people he has freelanced for etc. They are usurious, egregious. I’ve taken to taping them.
Wow- I found this while looking for a Customer Service # to call Chase. I have long hated them and always tell them that when I get Customer Service satisfaction calls or the banker asks me how I like banking with them. My standard response is “Chase Bank sucks and is the worst bank I have ever dealt with, but I get free miles for every $1 I spend so…” Anyway, my best Chase story is when I went through the drive thru to make a deposit and some slimy banker actually walked out to my car and started trying to sell me on some new deal… in the f-ing drive thru! Classy. That’s Chase for you.
Count me in on the boycott of Chase! Chase screwed me over too. Same thing, $10 monthly service fee/finance charge and increased monthly payments from 2% to 5%. I was suppose to have 3.99% until paid off. I called Bank of America today and they are offering 0% financing until Feb 2010. So I will pay off Chase with B of A. The lady at B of A said she has been getting lots of Chase customers lately that are requesting to pay off their Chase accounts with this B of A 0% balance transfer offer. Maybe Chase will go out of business if we all did this. There are currently 7 class action lawsuits against Chase regarding this issue.
Always made payments (double the minimum).
Had a baby last November, missed a month, and we got charged over $1,000 deferred interest.
Think how I feel about this POS Bank.
We as taxpayers bail out these banks, keep them in business so they rob decent people.
I pray to whatever God will listen, that Chase Bank be turned into dust, to no longer exist, and everyone who works there better start looking for a job.
Pathetic, immoral, corrupt bank.
PLEASE be aware that Chase is not the only problematic bank, and be EXTREMELY cautious in putting your “trust” in other banks. I have an excellent credit record, and am now having problems with American Express and Bank of America (my problems also began with Chase, last Fall).
The banks want to “liquidate” credit card accounts (I suspect for all but the wealthy), or at the very least, provide a much, much lower credit limit than you previously had. They are systematically “reviewing” everyone’s credit and making adjustments. When you try going through their “reasons” in a logical and linear manner, they engage in double-speak and circle around the issue at hand, making it extremely difficult to get a straight answer. I finally did get some answers from a couple of different people at different banks, which is how I learned about their wish to “liquidate” (when I tried to explore this more fully, the rep stammered and would not go back to the topic - he’d obviously unintentionally let that slip).
I’ve been screamed at by people at the banks when I tried to get a straight answer, and been blamed by several people for a situation which has never even occurred (the possibility of me using a credit card to make my mortgage payments, despite the fact that I don’t even have a mortgage (which they know)); blamed for causing an imaginary future scenario where I can’t make a payment, accepting a balance transfer offered to me by the bank, etc.
The banks CAUSED the crisis, and they are perpetuating the crisis. They are driving people away…it’s crazy - it’s like cutting off your nose to spite your face. I haven’t heard one bank publicly acknowledge and apologize for what they’ve done, nor make any public statement trying to reassure the American public.
I’m in favor of boycotting ALL banks, as much as reasonably possible, and am in the process of transitioning my financial dealings to Credit Unions. I encourage others to do the same, until the banks give us some reason to trust them…even a little bit.
HELP! We need to do something! ChASE bought Washington Mutual where they acquired their credit card liabilites and assets too. Now I am at their mercy along with others I am sure. My APR rate was 9.9 percent with Washington Mutual. Now it has jumped to 18 percent with the acquisition. THIS IS TOTALLY UNREASONABLE and UNJUSTIFIABLE. Why should I or anyone else who paid their credit cards on time with a low interest rate now pay for a banking industry’s failures and their CEO’s golden parachutes? It’s a double infliction when they are also asking for a bailout from the federal government. What can we do? Please help!
for those who got screwed by CHASE..here is a class action lawsuit in the works. Hit the site and apply:
http://www.gslawny.com/lawyer-attorney-1383679.html
Chase is even worse as a mortagage company they will not answer my phone calls or my email but they took $390 from me and then said they could not refinance at the moment because of the economy.
Chase sucks. I was going to switch banks but then I came to the conclusion that all banks suck. I went to Chase for my mortgage since I’ve been with them for many years and I didn’t believe it until I experienced it for myself, they’re really inefficient. I understand buying a home isn’t a quick process especially in a tough economy, but when you’re at risk for losing a down payment like I was because of that inefficiency, it’s really upsetting.
I applied for a mortgage recently and have gotten absolutely HORRIBLE customer service. I was told we could close a week ago and still haven’t nor do I know were the application sits. Now we will likely lose our house (if it does not close today)and the person we were purchaing from will also lose her new house that was dependent on this loan. When we contacted our loan officers supervisor he said if we were unhappy we should pull our application. Although it is unbelieveable to me, obviously this has happend to many Chase (former) customers. This is how they treat their long-standing customers!
Chase should be the one out of business.
I had a checking and saving account with them for over 3 years.
They rob me with their fees. It makes me paying 3 times more than the intertest I earn.
Have a chase credit card for 6 years. Never earn any rewards or anything on it. After I enrolled in paperless statement and made a first online payment. That is only a $10 balance. So I was thinking uh it save me sometime to go to the branch.I received a confirmation saying that payment was received.
Today I just found out, there is a $39 return check fee and late fee on my account. That is ridiculous to pay $50 for a $10 statement. That is robbery. I just called them. Reps and supervisors would not wavie the fees.Then I got transfered to the so called “account specialist”, insist that the return check fee could not be wavied. Because it is in the user agreement and decision has already been made.Then I asked him to close the account after 6 years of robbery. Ironically He offer me a “chase perfect card”(3% back on gas). He cracks me up “Do you want to earn some rewards on these fees? I can not do anything about the fees, but I could give you some reward cards.” I was thinking in order to get that $39 reward I need to spend at least $3900.
boycott them and make them out of business.
They charged me a huge finance charge and upped my 0% rate to 10% when a payment, which was due on 12/21/08 (a Sunday) was received on 12/22/08 (a Monday) and have absolutely no grace period. All their reps are very condescending, and, as stated above, they don’t do anything to rectify the situation. I set up my payments through my bank, which is link to Chase so I can be green and not get paper statements. Apparently, the statements read differently, according to the rep today. He also said I should only bank on the Chase website - why do they link with other major banks then? If you want all customers to only use chase.com, don’t allow for other billpays to link into them! They suck, I paid off my balance and and looking for ways to take this upward, because “there are no supervisors above” the extremely rude and unhelpful so-called customer service rep I spoke to today!
Called today to see if I could lower my interest on my credit card. I was told it went from 17.99% to 22% because I didn’t “opt out” in time. Nothing they can do I was told. I even brought up the 25 billion dollars Chase recieved with the bailout. I was outright lied to. “We did NOT recieve one Penny from the Govnt”. WHA WHA WHAT the deuce??? Anyway balance transfer is next for me to another bank. I hope Chase is taken over by the Govnt and then dissolved….Good riddance!
I completely agree with all the negative stuff they are saying about Chase Bank. Even in person they are rude and ridiculous.
America I really starting to loose my faith!! The other day my girlfriend recieved here Wamu CC bill in the mail (now chase) we had just made a large payment around 3K and there is 1K remaining. They took her APR from 8.9% to 27.6% without notice. I contacted them to find out that they couldn’t help me or give me an explanation even after a threatened to end my banking and CC relations with them. The following day I paid off the CC and closed all my bank accounts with Chase!! I just can’t believe the direction Chase thinks they can go!! F#&* them, they are never going to see another dime from me. I so frustrated over here that a company chase would handle there customer this way. Farwell Chase your CEO is a moron and I bet you’ll be the next bank to fail.
I’m in with boycotting Chase. I’ve had a credit car with Providian/Wamu for at least 6 years with no troubles at all. Always pay full on time every month. This month the online system merged with Chase so it required me to enter my banking account info again in order to pay my bill. I got a confirmation everything is good. Three days later, I checked and lo and behold my payment was returned. I was charged $39 returned payment fee and $29 late fee. I called customer service, found out that the checking account I entered was incorrect by 1 digit. Then why gave me the confirmation that my payment was made?! Then I explained it was an honest mistake and politely asked for these fees waived. I talked to a total 3 “advisors” and 1 supervisors and they cannot waive these ridiculous fees.
When I gave up and said okay can I pay my balance right now over the phone and then cancel my account, the response was “Sure, I can certainly process your payment over the phone for $14.95 fee” (!), and there is absolutely no attempt to keep me as a customer. Apparently, I’m a “non-profitably customer” because base on my good record, they (Chase) saw that they won’t be making any profit (through absurd fees, finance charges, etc.) of me. http://consumerist.com/340490/10-confessions-of-a-chase-customer-service-rep
Take note Chase’s “up-there” personels: this is clearly taking advantage of good customers. And the policy of getting rid of customers (albeit good ones who have good paying records) after they complain of bad customer service won’t help your business in the long run.
I haven’t received statements for a long time and ended up with huge late fees and finance charges. It is my fault that I forgot to update my address. But I paid $350 for $40 purchases immediatelly over the phone when they called me. The representatived who called me promised to reverse me two late fees if I call back in one week and promised she will put a memo so that anyone can take care of it. Guess what, I called back in three weeks, they transfered me from one department to another department. The last women I talked to was very rude to me so I asked to talk to her supervisor. She said no one else I can talk to. Then someone else was on the phone and told me your account is closed and you owe us $8.22 financial charges which can’t be waived. I don’t want to deal with them anyone and paid $8.22 right away. But it affected my emotion so badly and I couldn’t understand what has happened. I googled and found this post. I felt much better because I am not alone. You all have experienced the crap serviced from Chase. All I want to say now is to boycott Chase forever. They should go out of business.
Chase bank use to mean something just as the name JP Morgan but all it stands for now is fraud, greed, and coruption. I have many credit cards but none as ruthless in company policy. Chase bank just got a contract to service government employees, I have to use it to travel, but am in the process of a petition to stop the use of Chase bank in an effort to serve the American people’s interest and not that of a bad company’s will. It is God who will judge these people and their ways of conducting business but I will try to make it very unpleasant for them as long as I live. What I have learned over years of dedicated service to these companies is that some appreciate you as a user of their products and some don’t. I can use examples as in Discover, Citi they are good companies who appreciate their consumer and the interests in getting the America back on it’s feet.
In July 1996 The Chase Manhattan Bank was purchased by Chemical Bank of New York, which had acquired Manufacturers Hanover Corporation several years earlier. The name Chase Manhattan Corporation was retained, as the name was better known globally, although the state charter remained that of Chemical Bank.
In December 2000, the combined Chase Manhattan completed the acquisition of J.P. Morgan & Co., one of the largest banking mergers to date. The combined company was renamed JPMorgan Chase & Co. In 2004 the bank also acquired Bank One, making Chase the largest credit card issuer in the US and JPMorgan Chase also acquired Bear Stearns & Co. and Washington Mutual in 2008. After closing around 400 branches of the combined company (less than 10% of the branches), Chase will have around 5,410 branches in 23 states as of the closing date of the acquisition.[6][7] According to data from SNL Financial (data as of June 30, 2008), this places Chase third behind Wells Fargo and Bank of America in terms of total U.S. retail bank branches. With this being said people should ban together to stop Chase from conducting bully tactics, first by closing their accounts and services with Chase and starting new accounts with Wells Fargo or Bank of America and then only using CITI or Discover, or the above mentioned companies that have interests in American People and not Chase bank.
On January 13, 1995, Chase Manhattan Bank issued a research report on Mexico, written by an academic consultant, commenting on the small-scale guerilla uprising in the Chiapas region of Mexico and expressing the view that “While Chiapas, in our opinion, does not pose a fundamental threat to Mexican political stability, it is perceived to be so by many in the investment community. “The government will need to eliminate the Zapatistas to demonstrate their effective control of the national territory and of security policy.”[8]
Responding to criticisms of the report, Chase Bank spokesman John Anderson responded on March 13, saying that the statements “in no way represent the views of the Chase Manhattan Corp.” In challenging this response, critics have pointed out that the report had been printed on bank stationery and distributed by the bank.[9] Critics also note that the memo was distributed two days before Mexican president Ernesto Zedillo ordered a military crackdown on the Zapatista rebels.
Chase bank is being picketed today by the Stop the torture in Mexico Committee because of the role it has played in encouraging the Mexican government to launch an attack on the population of Southern Mexico (Chiapas).
Why does a bank help finance the slaughter of innocent people as a practise of good investment business, Why would they put pressure on foreign Governments to destroy their own citizens for money. Is Chase Bank that corrupt? Yes they are..They are a part of a large scale takeovers to destroy people of the world through Greed.
I just spoke with a representative from Chase Bank regarding their new policy on sending quarterly coupons for your loan payments. They say it’s to save paper. I need to photocopy every single coupon now so I have a record. Where’s the paper savings there?? When I spoke to the rep, she was snotty and said go on line then if you need to look at your account. I told her this is why the banks are in trouble today because of this type of attitude. She told me, were doing good with a “so there attitude”. I told her next car loan or credit card, Chase is not on my list. She said that was fine. And to think!!!!!! We have to bail these attitudes out with our tax payers $$$$$$$$$. Obama, what were you thinking.
I have started a blog to condense the issues that we are all having with chase into one convenient place and allow people to air their grievances. It will also be a place to find information about switching banks and filling formal complaints with chase and the FSEC (feds) when necessary.
This all started when chase took over WaMu and then I started not being able to have access to my account and or money. Be concerned everyone be ware, they are currently holding onto my $10,000 with a death grip and are looking at maybe releasing it in another 10 days (it has already been almost 14 days), there direct quote was “maybe another 10 days”
BEWARE!
http://wehatechase.blogspot.com/
I totally agree CHASE IS THE WORST bank ever. Customer service is horrible! I opened 4 accts with then and thank god I closed them asap. What a waste of time and hidden charges. I would not reccomend JP morgan chase to even my worse enemies, I hope they close soon!
IT’S Very funny to hear people complain about one if not the biggest banks out there. You people dont understand its about making money, not losing money. get a clue. Yes customer service is huge to keep customers however when you have people charging off on ccs left and right. you manage accts differently. how do you think we got into a recession because of ignorant people taking loans they cant afford. So get a clue and open your eye’s.
Atown, your right, it’s about making money. The big question is this… How do you make money if you make your customers angry and they take their loans elsewhere? Most of these people are like me. Paid their bill on Friday and it gets posted on Monday…tada LATE FEE. While all the other times you paid on time and paid more than the minimum. I hope Chase sinks. I’ve been a very good customer for several years and as of tonight not anymore or ever again beacause of $39.00. BYE BYE CHASE…BYE BYE
I can’t stand Chase bank. I opened an account with them after they sent me an incentive check to do so. It has been a horrible experience. I am closing my account and will never work with them again. All the negative things posted here about the poor customer service and bogus fees are absolutely true.
My son was approved through Chase bank to buy a car. the dealership let him take the car home. He kept the car for about two or three weeks before signing the contract. He got a message from the dealership telling him he had twenty minutes to get a recent check stub to them or they were going to come get the car. Well, they came and got the car. The funny thing of it all, he had signed the contract and they had took his down payment. I can’t understand why Chase bank backed out of the financing. Please give input.
I truly believe that when Chase acquired Washington Mutual, they took on Wamu’s poor customer service legacy. Due to some screw ups on the part of the I.R.S. my account had a levee put on it. I squared everything with the I.R.S. and they released the levee, however Chase is telling me it is going to take three days and they are charging me $100.00 to basically hit a button on a keyboard that releases the account. As far as I am concerned this is embezzlement, they call it an “Irreversable Service Charge” So they put an official sounding name to the charge and now it is legal for the bank to steal money from the customer. These bank executives that make these policies think they have us by the short hairs but they really don’t. Banks need customers to survive, if you move your money and investments from one bank to another, you may not get better service by the one you are going to but you are definitely making a statement to the bank you just left, and that statement is that we have a choice. That is what I am exercising right now, my freedom of choice, I am moving my money to Bank of America, and if enough people do that, go to whatever bank you want, keep your money in mason jars or in your mattress, but if enough people send that message and leave Chase, guess what…there will be no more Chase. If in the future Bank of America treats me poorly than I will move my money to another financial institution, and I will continue to do so until I find a bank that knows how to treat customers in an honest and respectful manner. Let us remember that Washington Mutual had to be bailed out, and someday Chase will also if they don’t stop fleecing customers.
They are the worst in customer service. They will take everything they could get from you and don’t want to hear it.
They start with the best offer to suck you in and then they’ll do everything in their power to take it all away + adding fees on top of fees, they are merciless!!!!! Don’t fall for anything Chase has to offer. They are greedy, greedy, greedy!!!! They don’t care about consumers.
i’m arguing with chase right now about my % increase.that would not take into effect INTILL March 1st. bull!!! AS of JAN.. THEY HAVE ALREADY TOOK OUT THE HIGER RATE.PLUSS FEB,& MARCH. NOW APRIL(&407)i never agreed to….PLUSS REPS OR THERE SO CALLED RUDE SUPERVISERS,WILL NOT TELL U ABOUT THERE DEBT RESOLUTION.CONNECTED TO CHASES IN OFFICES PROTOCAL,ALSO SUCKS…OR PHONE#ON BACK OF YOUR C.C.ALSO SUCKS AND THEN i GET a TIAWAN Rep.i think not!!!!…USA ONLY!!! THE ONLY REASON I GOT A RESPONSE WAS I WROTE TO BBB…IT WOKE SOMONE UP!!! IN ILLINOIS AT CHASES EXCUTIVE BRANCH OFFICE!!THE NUMBER IS 1-888-622-7547 EXT 4303 8AM-4PM LISA COLON THAT IS HER PERSONAL PHONE NUM.EVERONE GIVE-HER A CALL. THATS WHAT I’VE BEEN DOING..PERSONALLY I WILL TAKE THIS TO THE LIMIT TO WHERE MY RATE WAS AT BEFORE CHASE TOOK OVER. OR ELSE!!!!!I DON’T CARE ABOUT MY CREDIT SCORE.. ANY MORE. I’M WILLING NOT TO PAY!!!FK THE CEO.IM ON S.S. SUE THE GOV.PEED UF BIG TIME IN MICH……
I have had the same experience with Chase Bank. I was a loyal, good-paying customer with Providian, which was bought out by WaMu. I always paid on time, more than minimum, and my credit rating was >750. When Chase Bank took over the account, I paid off the balance except for $1.44…..I then charged something for my nephew for $900 and when he sent his check to me, I went online to pay the balance off entirely. There was an additional $39 late fee assessed on the $1.44 because I was 2 days late. I emailed Chase requesting an abatement of that fee and I was paying the balance off. I received an email that fee was assessed because I was late. So, I emailed again ?? on $1.44 balance?? and, after venting about being a good customer, etc. etc., I stated I would pay the balance and close the account.
I receive another email saying they were sorry my expectations were not met and I can close my account by telephone or letter to Chase Bank with the address. Then 4 days later, I receive a letter stating my account was past due and I should pay $61.44. OK, where did that amount come from? ($1.44 was past due and an add’l minimum $60.00 was due April 16th - 2 weeks away). THEN to top that, they called my work 3 times before my receptionist put them through stating I was late with my payment and I could make a payment via telephone. I couldn’t talk at work — I am in a cubicle and to say the least, it was embarassing so, I told the lady “I am at work and I already took care of this.” When I got home, I called Chase Bank and wanted to know why I am being harassed for $1.44. I was again told I needed to pay $61.44. BUT, $61.44 clearly states on my statement that it is due on 4/16/09. I told the lady I am sending a check for the balance, my creditcard and a letter to close my account!!!!!
Guess what, I received another call at home at 8AM the next day asking for payment of $61.44.
I figured it out — Chase Bank can’t get money from unemployed, financially strapped people SO, they decided to harass the employed, financially sound people. It worked, I sent them $952.54 in total and closed my account. I have an American Express card now. Thanks for letting me sound off here. The whole ordeal was frustrating.
I BEG TO ALL WITH CHASE COMPLAINTS!! PLEASE SWAMP THEM WITH CALLS TO THIS NUMBER. TO THE EXECUTIVE BRANCH OF CHASE IN ILL. 1-888-622-7547 8AM-4PM.I WROTE TO THE BBB.THATS HOW I GOT A FOOT IN DOOR. BUT CALL AND SWAMP THESE IDIOTS…ABOUT OUR CONCERNS…MICH. EXT 4303 LISA
I’M NOT GOING TO QUIT CALLING UNTILL I GET THE RESULTS I’M AFTER….888-622-7547 EX 4303 EXECUTIVE BRANCH PERSONAL PHONE NUMBER.LETS ALL BURY THEM WITH CALLS!!!
Ditto to all of the above - 12 year customer did not receive bill last month - $39 late fee no one can waive - end of relationship. Guess they don’t need the ones who pay the bills any more…
Chase bank..i just rec a letter from our Senator Debbie of Mich.i doubled dared her to call the customer help line i provided her with.up to 5 times in a row & ask what state shes talking with this time..or country….and to look into Chsaes bull s–t. fee hikes…..fraud,scammers,crooks,etc,,we shall see..i do not, will not quit…SG
i just rec a letter from our Senator Debbie of Mich.i doubled dared her to call the customer help line i provided her with.up to 5 times in a row & ask what state shes talking with this time..or country….and to look into Chsaes bull s–t. fee hikes…..fraud,scammers,crooks,etc,,we shall see..i do not, will not quit…SG
I just had my mortgage taken over by Chase and I can’t even get customer service and I wanted to blog about it!! I’ve spent 1 hour trying and 1 hour waiting. All I want to do is set up an automatic deduction account and I can’t get through to the bank!! They could put bailout money to work by putting people on the job in steqad of that insane automated message and help the economy that way.
TO BARB,,try (CORPORATE MEDIA RELATIONS) EMAIL jennifer.r.zuccarelli@chase.com
Chase is the worst!!!!!!! They are rude and they don’t even try to be helpful. They made numerous mistakes with our checking account and never once offered an appology. They caused us to bounce at least 10 checks while we were with them. I know what some of you are saying right now but it the 30 years that I have had a checking account and the 28 years that my husband has had his, we have only had one check bounce for each of us (when we were both very young.) Chase constantly messed up things. EX: charging us everytime we ordered checks for our FREE checking acct/checks????????????? They have also flat out refused to help us when we were having trouble. They told us “well I guess you will just lose your house” Horrible People I just wish they would go under.
I wish I had found this string before! I’ve had a bad run-in with Chase when I went to paperless statements. They simply stopped sending me anything and expected me to note to myself to go online on the 10th of each month, look up my balance and pay it. (This was their suggestion). I cannot believe how much time I have spent on the phone trying to get this remedies. A person in their IT department finally told me that because my statement date coincided with the date they run system updates, my statements never get sent out.
Resolution: my financial advisor said cut up the card but leave the account open. That way it won’t adversely affect my credit rating.
E-MAIL YOUR COMPLAINTS TO YOUR BBB OFFICE!!!!! THE BBB GETS THEIR RESPONCES FAST, ,CHASE DOES NOT LIKE TO HEAR FROM THE BBB! GETS YOUR FOOT IN THE DOOR (BETTER THAN DEALING WITH RUDE REPS,AN SUPERVISERS.A–)SOMEONE FROM THE EXECUTIVE OFFICE WILL CALL YOU PERSONALY!!1 IT WORKED FOR ME (WOKE SUM BODY UP) PLUSS I COMPLAINED TO 3 ATTN GENARLS, MI,NY,DE…THEIR STILL WORKING ON IT.. BBB.ORG SG
Chase bank decided to put a float on my payroll check drawn on a local bank as I made a deposit. THe only problem was they did not tell me until after they made my deposit. I ended up with 3 checks being returned because they placed a 5 day hold on a check drawn on the bank across the street from them. The check cleared the bank the following day. A couple of days later, the online balance of my account was -99000000.00. Obviously, I went to a local branch and the teller did not know why so she called someone at the main circus de Chase Bank. THis was the beginning of conversations with 13 or 14 other clowns. Eventually they came up with some idiotic reason, although I still don’t have any clear understanding other than they are braindead. Finally, we found out that the bank was holding my money for another 10 days and then another 5 for them to send me a check because the account was going to be closed. My check was deposited on March 29 and I still cannot get it out of the bank. THe last conversation I had after the branch manager gave the the wrong phone number determined that I should have a check from some mystery branch in Texas in about another week. I am outraged that this kind of thing happens and that Chase continues to take advantage of their customers. I hope they fail bigtime.
I paid my balance $196 in full before the due date and closed the account (see my post above of 3/17/09) and thought I will never have to deal with Chase again. Well, I’ve still been getting emails from Chase about promotions and what not, but ignored them. Today however I got an email saying my statement is ready. I went to my online Chase account and found I have a finance charge balance of $1. I called customer service to ask why is there a balance on my account after I paid full and closed the account? They gave me some bs reason that this is the interest rate I accrued. I told them this does not make sense as I PAID IN FULL BEFORE THE DUE DATE last month and CLOSED THE ACCOUNT!!! Yet they can’t explain to me why I have $1 balance.
I’m fortunate that I’m aware of this $1 balance, or else they would charge me late fees on top of interest rate (which is 93% because I closed the account) on the late fees. So please be aware of your account even if after you closed it. Horrible bank!
BOYCOTT CHASE! WORST CUSTOMER SERVICE EVER! ABSOLUTELY RIDICULOUS AND UNPROFESSIONAL!
I called in the other day because I did not receive my bill. I called in several different times and got several different stories. First, a bill was mailed out and apparently it was not their fault I did not receive it. I called in again to find out that my statements had been changed to paperless and therefore I would not have received it in the mail. I called once again to find out that my bill indeed had gone paperless, but they also mailed a paper statement to me. Because of this dilemma I was charged a late fee. I told the them that I never changed my statement and therefore should not be liable to these charges, and each of them were not helpful at all. Hence, I asked to speak to the supervisor and she HAD THE AUDACITY TO SIMPLY CLOSE MY ACCOUNT IF I WAS DISSATISFIED WITH THE SERVICE. DAMN RIGHT IM DISSATISFIED. The power of that choice resides with the customer; the company should not be rudely turning away customers and not help to resolve the problem. I was shocked and asked if I could speak to an higher authority and was told that I should simply close the account again. Consequently, I asked them how I should file a customer complaint and she said I would have to mail or fax them a formal letter, with which a response from the company could be as soon as 48 hours up to 30 DAYS.
I SAY EVERYONE FILE CUSTOMER COMPLAINTS ABOUT THE OUTRAGEOUS CUSTOMER SERVICE!!!!
correspondents
P.O. 15298
Wilmington, Delaware
19850-5298
1-888-643-9628
GO FILE A COMPLAINT AND BOYCOTT CHASE!
YEAH THEY ARE HORRIBLE. I HAVE MY OWN ISSUE WITH THEM THAT I WANT TO GO INTO. AND TO THE PERSON THAT SAID GO INTO THE BANK AND WORK WITH THEM. BS - BEEN THERE DONE THAT. EVEN THEY CANT GET THE PEOPLE WHO ARE SUPPOST TO BE DOING THEIR JOB TO DO IT. WISH I HAD A JOB THAT I COULD GET PAID TO SCREW THINGS UP AND ACCOMPLISH NOTHING.
Chase is hoping they lose enough customer’s they get to stick out their hands like all these other multi=billion dollar failure’s because YOUR government’s setup to reward multi=billion dollar failure’s by “bailing them out” with billions more.
Does anyone in government have a bit of common sense, or am i delusional? Because it seems to me that if a multi-billion dollar corporation has taken their multi-billions of dollars and failed, handing them billions more is NOT going to make them successful…
but what do I know….i just get to pay for these failure’s until the day I die with absolutely no reward coming my way…
In Short: I Agree with the Boycott of Chase Bank Share your horror stories with as many people as you can- hopefully it will get their attention and results!
For what its worth, here is mine.
Bank One checking account holder for 10 or so years before Chase bought them- so account holder for about 15 years now. I was assured at the time Chase acquired my account that it would be grandfathered in with zero changes. The account is 100% totally free checking, no minimum balance requirements, no direct deposit, no monthly service fees, no spending requirements etc. FREE in every essence of the word.
My accidental life insurance policy, which was originally offered and set up through Bank One is taken out of this account. This is the only thing I use the account for- nothing else. $16.50 auto withdraw every 3 months- $20 deposit every three months to cover it.
Evidently Chase was unhappy with not making monthly fees so according to them they notified me in January 2009 on my statement that the account would be changed to a $500 minimum balance account or a $10 fee would be charged. I never got that notification as I get online statements- I am requesting a hard copy at a local branch today to see what the alleged notification actually said. But just because you are notified doesn’t make it okay to do anything they want. Years of account history informed them that the account would not have $500 in it nor would it have more than the one transaction every quarter.
The account had $3.40 in it when they wanted to take the brand new $10 monthly fee out in February. So they took every last penny in February leaving a zero balance, it was just days after my auto withdraw had hit- otherwise they would have gotten their $10 and I would have not had the funds to cover my insurance. I am sure that would have triggered massive overdraft fees etc… After 60 days of a zero balance, the account is automatically closed. I show up to deposit my $20 for the life insurance policy and am notified that I no longer have an account.
After going in and talking to the c/s rep and asst. mgr.- the bank manager calls me to inform me that I can have the account back as is for the $10 per month or $500 minimum balance or I can ‘upgrade’ to a new account for $6 per month. How is it an upgrade from $0 per month to a $6 fee per month? I guess in her mind that is better than $10, in my mind its still $6 per month more than I had been paying.
I told her that I was getting royally screwed for $120 per year or worse for $72 per year. She didn’t agree that changing an existing free account to a fee account out of the blue is screwing anyone. So after 15 years, Chase has zero monthly fees from me (other than the $3.40 they took) and one massively unhappy ex-Chase customer vs. the option of zero monthly fees and a happy Chase customer. No wonder all the banks are having so many issues, they all suck at serving their customers. They all only think of the fees they can bleed from each account holder.
What recourse to we have? What can the little people do against the greedy giant banks? I guess this is the only thing we can do- warn each other that they are scheming, money hungry, heartless, fee charging machines. I highly recommend not using banks at all, but definitely not any bank with the name Chase on it or that has Chase as a parent company. It will only be a matter of time before your specific raping will occur. As found all over the internet, Chase is evil and cares nothing for those that keep it in business. Good luck to you.
I 110% in agreement to boycott chase bank. The service this place gives is the worst I have ever came accross. They change policies without telling customers and when you call them, they give you real attitude. They doubled my interest rate to 29.99%, will not accept a payment as on time if you phone by phone after 4pm. When they took over my account from WAMU, they did not even send me the terms and policies. And yes, the rep. told me,”since you are so unhappy with the service, why don;t you close your account”. That is the most insulting statement a bussiness could ever say to me. I think we as customers have the power in our hand to boycott this bank. This is big time robbery and no one stands up for the customers. We work hard and pay taxes to get them out of trouble and thats the same people they step on. Every credit card I have that do not accommdate me I closed. If I do not have the cash, I do not buy it. I SAY BOYCOTT CHASE BANK!!
I’m joining the club - BOYCOTT CHASE BANK! I’ve never had such bad customer service before. Apparently I deposited a check at an ATM and it never appeared on my account. So I open up a claim dispute and asked to clarify what happened to the check. They kept asking me for a copy of the check but I told them I don’t have a copy and the check issuer would not issue a copy of the check because it is their policy not to provide copies of the checks that have already cleared the bank.
So now I’m stuck in the middle and don’t know what to do. This is not the first time I’ve deposit a check at an ATM and these kinds of things never happened to me before. I trust my bank that they will credit my account when I deposit a check. But this is just nonsense.
you want action!!!! e-mail the Better Bussiness Bureau!!!!! in Deleware,Elgin Illinois.talk to Rose Hawkins, you will get action againts Chase Bank..i did.after that i did not have to put up with there reps or stupid supervisers who are rude & jerks!! any more.even call 888-622-7547 thats the excutive office of Chase.direct line.i caught them stealing fees which they HAD to put back on my C,C. ACC.and re lower my rate.
BEWARE OF CHASE HEALTH ADVANCE!!!
They do financing at dental,doctors offices. My wife had a root canal and 3500$ later we were signed up. Good news it is interest free til Dec. 2010. Bad news if you do on line bill paying, they delay the transaction. Most CC companies get their money the next day, from my BOFAmerica Acct. With Chase health advance, One Week!! Send your money early or your screwed! If you’re 1 day late-39$ Pay over the phone 24.95$ or Western Union 10$ They probably get most people to pay the 24.95$ ripoff amount for convienance sake! Watch out California-Chase is coming in. Garbage-eaters!
I found this site when I Googled how do you like chase bank. I wanted to see what it was like since I too was a WAMU member whose is now being drug into this mess of a bank. I will be looking for a local Credit Union or Savings Bank. I used to bank at US Bank and moved to a Credit Union near where I worked because I was tired of dealing with a huge bank who couldn’t care less about one customer. When I lost my job due to becoming disabled, I moved my account to WAMU because the credit union was 35 miles from my home. now I am going to have to move again. It seems every time I am happy with my bank and invest in the buy 4 get 1 free checks from one of the discount check companies, I end up having to move my account and shred boxes and boxes of checks. Just can’t win. Time to warm up the shredder again.
Wow, after reading all these horror stories I can’t believe my “friend” financed my car through Chase. Let me explain.
My “friend” is a car sales person who was suppose to help me get a pre-owned car good enough for me to commute. She got me into a Mercedes Benz 2003 S430 which had a sticker price of $35,000. Her like most car sales people wanted to “help Me” out.
So she dropped the price to $20,000, this would bring the balance to about $30,000 which included a $10,000 forwarded balance from my trade in.
She tells me that my payments would be about $900 x month. She claimed that the amount was high because I would pay off the car in about 3 years.
It wasnt till about 2 months later I found out that the finance was for 5 years and that my apr was about 23%. So the payments were high because the apr not because of a 3 year contract.
I was furious but there was not much I could do now. well after 6 months I got laid off from my job. I started sending in my payments 10-15 days late and of course this was to CHASE BANK.
The phone calls started to come in from 7:00am to about 8:00pm. Asking when I would be sending in the payments. I let the reps know that I had gotten laid off and that as soon as I started working everything would be back to normal. The rep in response said that the only thing that mattered to him was the payment and not my personal problems. I was stunned to be dealing with Jerks so un-sympathetic to peoples problems. I would think that they would understand and give me a small break just like Capital One did on my other car.
Well guess what? today is the May-2nd-2009 and my car payment was due on the 25th of last month. So I was about 7 days late on my car payment and this got picked up today by a tow truck. I was surprised on how soon it got repossesed. But again I don’t think Chase cares about the customer but on the bottom line.
If there is anything I can do to make sure Chase goes belly up just let me know.
BTW: My kids were playing in the yard and came in running when my …. “the car” was being loaded into a tow truck. I didnt know what to say when they asked me why was our car being taken away.
Im sure I will loose my newly found job as I needed to car to comute 45 minutes away. I did inform the rep from Chase I would be paying my balance in 2 weeks.
Oh well I guess I will stop caring about my credit score…. we should reset this for everyone and level things off…
Wow, after reading all these horror stories I can’t believe my “friend” financed my car through Chase. Let me explain.
My “friend” is a car sales person who was suppose to help me get a pre-owned car good enough for me to commute. She got me into a Mercedes Benz 2003 S430 which had a sticker price of $35,000. Her like most car sales people wanted to “help Me” out.
So she dropped the price to $20,000, this would bring the balance to about $30,000 which included a $10,000 forwarded balance from my trade in.
She tells me that my payments would be about $900 x month. She claimed that the amount was high because I would pay off the car in about 3 years.
It wasnt till about 2 months later I found out that the finance was for 5 years and that my apr was about 23%. So the payments were high because the apr not because of a 3 year contract.
I was furious but there was not much I could do now. well after 6 months I got laid off from my job. I started sending in my payments 10-15 days late and of course this was to CHASE BANK.
The phone calls started to come in from 7:00am to about 8:00pm. Asking when I would be sending in the payments. I let the reps know that I had gotten laid off and that as soon as I started working everything would be back to normal. The rep in response said that the only thing that mattered to him was the payment and not my personal problems. I was stunned to be dealing with Jerks so un-sympathetic to peoples problems. I would think that they would understand and give me a small break just like Capital One did on my other car.
Well guess what? today is the May-2nd-2009 and my car payment was due on the 25th of last month. So I was about 7 days late on my car payment and this got picked up today by a tow truck. I was surprised on how soon it got repossesed. But again I don’t think Chase cares about the customer but on the bottom line.
If there is anything I can do to make sure Chase goes belly up just let me know.
BTW: My kids were playing in the yard and came in running when my …. “the car” was being loaded into a tow truck. I didnt know what to say when they asked me why was our car being taken away.
Im sure I will loose my newly found job as I needed to car to comute 45 minutes away. I did inform the rep from Chase I would be paying my balance in 2 weeks.
Oh well I guess I will stop caring about my credit score…. we should reset this for everyone and level things off…
Confused_Dad
FOLLOWING IS MY EXPERIENCE WITH CHASE BANK MORTGAGE OVER THE LAST 24 HOURS. I sent them this message on their secure site. Let’s see if they respond!
Does Chase have any idea how badly customers are being treated now?
On March 3, 2009, I applied for a loan modification as directed on your site. Since then, I have called 4 separate times and cannot get anyone to give me an update on this request. Last night I contacted 5 separate numbers trying to get some answers as follows:
1. Called 1-800-848-9136 - referred me to
2. 800-446-8939 said they could not help and referred me to
3. 800-550-5705 Opt. 2 - same run around and referred me to a number of the assigned rep. at
4.800-848-9117 X0209. The number answered and informed me that the person was no longer replying to any voice messages and not to leave one! Referred me to 877-419-6492. I have been waiting for an agent for 20 mins when someone came on and asked me if I can hold!!! Like an idiot I agreed and here I sit 10 minutes later.
5. Spoke with an agent who said Chase can’t help because I an CURRENT ON MY MORTGAGE!!!!!!! Referred me to a mortgage specialist at 866-766-2165. Same on hold run around…on hold for 10 mins. now. EXPERIENCING HIGHER THAN NORMAL CALL VOLUME. Been on hold for 78mins now.
Catering to deadbeats and idots while ignoring good customers will not serve you well in the future. No wonder the banking industry is in the tank. You guys are in good company
I am simply looking for a status on my loan modification request sent to you on 3/3/09 so I can make a refinance decision with a bank/lender who actually cares and has even a clue!!
Please, please, please respond to me with a status on my re-mod and other re-fi options under the Freddie Mac re-fi plan.
Regards,
I Despise Chase Bank!!! I will do my best to keep this short but there are sooo many bad things to say! The “Little Hitlers” at Chase are the rudest, disrespectful, hateful, inconsiderate,nastest, forms of life that ever walked this earth. These forms should be ashamed to even call themselves Chase employees. They have no scruples at all. Now that having been said, I have done business with this Consentration Camp of a bank for several years. If it weren’t for the ultra wealthy, Chase would not exist! It has no concern for small business or the working people. I have had one bad experiance after another. I am in the works of closing the last account with them. We, my husband and I have pulled our company accounts. They would not let our employees cash their paychecks drawn on business account. (Yes, there were funds in the bank). A 26 yr business and still strong. They wanted two forms of id to make a straight deposit-no cash back, into my company account. My checking account checks came back wrong TWICE- I gave up and used them, I had bills to pay. And they manage money!!! My debt card expired and I did not recieve the new one. Wish you could have heard this conversation, I basically stole my own card (which was never activated because I didn’t get it) and they were going to charge me for another one.
Chase employees made some nasty coments to my husband when he took out a large some of money. They implied that he was going to Blow the money on unlawful things. WHAT!!! First, ITS OUR MONEY!!! Second, WE WORKED FOR IT!!! Third, NONE OF THERE DAMN BUSINESS!!! I tried to cash a small company check drawn on Chase bank, they wouldn’t let me! I showed my license and a deposit slip for my personal account with Chase. I told them that I would deposite it into one of my other banks and he said,” Sure, I don’t care what you do, and turned his back to me! They want small accounts to leave, it bothers them to have to work with “the little people” as one of ther employees once said. Think about that statement for a minute, There are more working people (little people) than say- large(wealthy) people. Anyone that stays with this bank are idiots. And need to be treated like crap. Chase bank and its employees can go to Hell. There are tooo many other banks that will be happy to have the “little people” and respect them!!I know this for a fact!
Thanks for listening,
Priscilla
I started my Chase Bank Credit Card Protest site a little over a month ago and just now discovered this site.
My website is called http://www.daily-protest.com
Daily-Protest means I protest one hour a day at a chase bank of my choosing. There are days I can’t protest, but on those days you be sure I have done internet research about Chase Bank and the result will be new stories about just how evil Chase bank Credit Card division is.
You can help without even lifting a protest finger!
All you do is make your own daily-protest.com sign and put it where others will see it, such as in a store window, a bulletin board, or a countertop.
I’ll do the rest.
I want to keep growing the awareness against Chase bank and the credit card industry. Their punitive methods are hurting hundreds of thousands of americans. Incentive based credit card programs would be much more successful and actually help americans and straighten out the economy
The economy WILL NOT bounce back with the amount of credit card debt that exists at such high interest rates.
Please visit http://www.daily-protest.com once a day and lets make a difference.
-Alessandro Machi
I just got off the phone with Chase having had a similar experience as everyone else! My APR rate was upped from 10.24% to 29.99% due to ONE late payment. FYI I wasn’t informed that my APR had been changed. I called customer service and asked how come my APR was so high, she told me politely yet very cold that I’d been late on my payment…I explained why and of course no reaction or sympathy. I asked her what my options were and guess what yes she suggested if I wasn’t happy I could always CLOSE my account. Amazing! Well I just made a purchase before noticing my new APR rate, which made me even more frustrated as now I have to pay 29.99% on a purchase of $500!!! Anyway I hung up, you reap what you sow, called the store where I made my purchase explained my dilemma and guess what, yes they did, the store actually cancelled the purchase and I was able to repurchase my gift with a different credit card (not Chase). Now that is what I call customer service!!! Now I’m going to get back on the horn and call up Chase and close my account per their suggestion. Well let’s hope they’ll keep continuing encouraging the little people to close their accounts as one day they are going to realize that we’ve all left the building and they can start kicking themselves in the rear!
WOW! I am pissed off too! Over 20+ years of loyalty as a customer and they do NOT respect that! I was ALLOWED to go over my credit card limit so they can collect a flippin $39.00 FEE! Why can’t they deny a charge if it’s going to make you go over your limit? SO THEY CAN COLLECT THE FEES!!! I was told I have to request to be notified if I go over my credit limit BEFORE it goes over!!! Why should you have to request that? That makes NO sense! I’m with all of you BOYCOTT CHASE BANK!!!! I’m looking into another bank myself!
I’ve never missed a payment or paid late. They sent me a letter notifying me of an interest rate increase. I called on March 18 to close the account and lock in my previous APR. When I received my next statement I noticed I was being charged the higher interest rate. I called them to ask what happened and they denied that I had closed the account. Now it’s too late. They treated me like shi@. I asked to speak to a supervisor and “Carleta” said her supervisor didn’t like to be contacted. I’m sure the supervisor would have treated me like shi@ too, so good riddance. I’m closing all chase accounts and former WaMu accounts (WaMu had good customer service before the takeover) and transferring this balance to a better rate. They have lost my patronage for life and I’ll tell everyone I can about it.
I totally agree and I had a bad experience also with my credit card. I’m with you on the boycott.
we had the same bad experience with our credit cards and have closed the account. please do not do business with chase of any sort.
I also had a bad experience with Chase. I opened a business savings account at Chase for my business by transferring funds from my personal savings with Chase. Chase treated the transfer as a cash transferred and assessed me $60.00 for opening a business savings account with their bank. I couldn’t believe it. When I called to complain, I was told that there was nothing that could be done. I am now looking for a new bank to use.
If you are planning to open a business account with Chase - DONT! You will be killed with hidden fees and other gimmicks to make money. I am telling all of my friends to reconsider their use of Chase. The more of us that leave Chase, the stronger the message. They need to know that they can’t push around the little guy!
Check this out:
I opened a credit card account with Providian a few years ago. When they went bust, they got bought out by WaMu. And then WaMu went bust and now Chase owns my account.
As soon as Chase got ahold of my account they raised my APRs from an acceptable 19% rate to a ridiculous 27.24% rate!
My overall credit score is in good standing and I’ve never even made a late payment, so what gives?
When I called them, they told me that I would have to establish an account history with them. I asked if they still had my records from WaMu, and they said they did. Why do I need to establish a credit history with a company who has full access to my account’s credit history?
As soon as I get the chance I’ll be closing my Chase account and never doing business with them again. What an awful company.
I’m sharing a letter I wrote to Chase, and will update as to the outcome. Great site.
[I have disputed your "Bill Payment: Monthly Service Fee" since 2008. Most recently (in March of 2009) I spoke with a service rep and their supervisor stressing that I wanted to close my account since you kept charging me even though I wasn’t using the service. I assumed they would actually do so. Instead, I see fees and subsequent overdrafts and service fees piling up ON A $0.00 BALANCE!
It should be obvious that I’m not using online bill payment services since my balance is $0.00. In fact, I have not used these bill payment services at all since early 2008, which was my original reason for leaving Chase. You continue and continue to charge me fees for nothing.
Needless to say, I will not pay you the -$34.90 you claim my balance to be. All I want is to have the account closed, period. You have taken enough $4.95 "Bill Payment: Monthly Service Fees" from me in 2008, when I failed to check my online account since I switched to a competitor of yours (I did not even dispute these, just wanted them to stop).
I know in the current environment of government bailouts and failure of many of other banks leads you to place 0 emphasis on customer service, but I expect a simple request of closure of account be carried out. CLOSE MY ACCOUNT like I asked for in March, and do not expect a dime from me to do so.]
I totally agree, they’re customer service is whack! BOYCOTT CHASE BANK!
I do agree that in some cases, that customer service sucks at Chase. A suggestion would be to try calling during business hours so you can get an American rep (as opposed to a rep in India or the Philippines). If you do not get an American rep, ask them to transfer you to your branch (all credit cards are assigned to a branch). Typically, Chase will refund a customer once or twice. When it becomes a pattern, they will not refund fees. Period! It has to be understood that Chase is a private company. Fee income is an integral part of business. One suggestion is to actually go into a branch. A Personal Banker can quite often get the fees reversed. If they cannot, absolutely close your account. Chase has a continuous policy of aquiring new business. There is no focus placed on retention. Basically, if your account is not profitable and several fees have been reversed, Chase WILL suggest that you should close your account. Chase will have apathy if you control your emotions- I know this from my own customers. If you call, pissed off, screaming at the rep and threatening to close your accounts- guess what- Chase will close them!It sucks, I know, as an employee, I had the same issue with the Wamu credit card conversion- but I closed it. I do not agree with all Chase policies but I am tired of customer abuse. If the fees are reversed, the employee will get berated from their manager. The reps must follow policy, especially in a soft economy. They all have jobs and mouths to feed. I can only assume that everybody reading these posts are pissed with Chase. So basically, the point that I am trying to make, if you feel unvalued as a client, you should take your business elsewhere. I must stress that the grass may not always be greener on the other side of the fence. In my long carrer, I have worked for several major financial companies, and I can guarantee that all of them have the same issues.
I forgot to mention- next February, Chase will have to comply with the credit card legislation passed by Congress. Expect to see many new credit card products and new policies aimed at protecting consumers. The deregulaton of the credit card industry in the 1980’s has come to an end. Now consumers will actually have rights when it comes to credit cards. Finally, Congress has passed legislation aimed at protecting American consumers- not protecting lobbists and big business!
I was also a WAMU customer, got a notice today that my credit card is going up. This is a direct quote from the letter “maintain profitability on your account”. It’s not my fault that they screwed up, and I’m supposed to pay for it?? I’m going back to the credit unions.
Chase is thee worst bank ever. I completely agree with you that they do absolutely NOTHING to rectify a situation. Most credit card companies are money-hungry, but at least they try to kiss your ass to keep getting the money. But Chase..oh no! They just try to Chase you away because they don’t care. I hope they tank. Chase is the perfect name for this craphole of a bank.
I literally got took by some tellers and the manager of the seventh ave and thomas branch in phoenix az.to the tune of 100.00 cash.I had an unbelievable nightmare of a time,getting my other money they were working on back.My mom who is an accountant say she has no idea how their system works.She said they still owed me 14.00 and low and behold i got a suspicious check from them out of the blue labeled some other bullshit for that amount. The only way i got them to close my account right i had to highlight and tape all my evidence plain as day to their front door.Then i went to wamu an awesome bank beautiful customer service.They got swallowed up during the great fleecing of america 2009 by the banks. Now chase is slowly migrating their overdraft schemes into my checking account just like at Bank of America im starting to get mysterious overdraft charges,thing seem to post one day then magically move to another day then a nice 35.00 charge appears.I stayed at bofa to the tune of 1000.00 in year in overdraft charges,im a small business man so all it takes is a customer to not pay,their ya go.At wamu even the manager has to help customers if busy not at those 2 theyll stand their and give you dirty looks.I dont even screw with them anymore.Ill just change banks til i finds an honest one like wamu.KEEP IN MIND THEY MAKE 19 BILLION IN OVERDRAFT CHARGES ACROSS THE BOARD SO YES ID SAY THEYLL FRAUD YA.
Today is June 10, 2009, For about two weeks I am asking the online banking of WAMU now Chase to send me a copies of my transation way back in 2004 to 2005 as Chase Bank decline my loan because of late fees way back then. They also rip me off of a 750 application fee after telling me I got approved and also telling me of the date I will sign the contract and get my cash out. After waiting for the date for the signing and getting my cash out, havenot heard from them only after the date passed by then they told me the underwiters decline my loan.
Chase is only after your money, they already screw up the reputation of WAMU. CHase SUCKS.
For so many calls and transfer to so many department and telephone numbers at Chase Bank and talking to an automated machine for the whole 2 hours I did not get no where as the automated machine telling me that they cannot recognized my mortgage account and social security number., bwahahhahaha…
BOYCOTT THE CHASE BANK AND do all your business some where else like community bank, they are much better now handling my account.
chase s too much. I called to report my atm card damaged. The back stip wasn’t always reading. In the past when I did this with WAMU they just issued another card. I would be able to use my damaged one until the other came in the mail.
The CRS said no problem. I later took my son out to get his grad. cap and gown. I went to an ATM and my card would not work and the slip that printed out said ‘lost or stolen card.’ I was not happy. I again called chase. Was told that I had cancelled my card and I would just have to wait for the new card in the mail. Let me tell you, my account is out of state. So things deteriated from there. The young man was rude. I told them I hadn’t canceled my card I just wanted another sent to me. Still the young man didn’t show any concern. I asked for a supervisor. Someone else came on the line. He said that the CSR who orginally handled it made a mistake and apologised….imagine that he knew the words ‘I’m sorry.’ But again nothing could or would be done. I won’t lie…I was hopping mad. I hung up to gather my thoughts. It was getting later. I called the next morning, calm. Told a female CSR what happened. She appologised, and offered to connect me with the person who could expedite my new card. I was happy to get someone nice and thanked her. The next woman who came on the line was OMG horrid. I told her what had happened. She looked up the origanal request and promptly told me I canceled my card. I told her I didn’t that they had made an error. She said ‘it doesn’t mention an error on here.’ I told her concidering how badly I had been over the last 24hrs I would have been suprised if it had said anything remotely like admitting mistake. She then told me she couldn’t expediate my card because I was the one who made the cancel request! Again OMG! When I again told her what happened. She said ‘well that just isn’t true.’ I was beginning to see red. “Are you calling me a liar,” I said.
CSR ‘No ma’am but that just isn’t true.’
I asked for a manager. She got really rude, told me managers do not take the calls, that they call customers back the next day. I said fine…she asked my number and tried to get off the phone. I stopped her and asked her name and ID #. Oh man was she mad, she told me and again tried to get off the phone. Again I stopped her and asked the name of the woman and ID # who had transfered me to her. After I had that Information I told her ” thank you, I going to say nice things about her.”
BTW I got a call that afternoon from a ‘manager.’ I assumed this was bull. So I called back and lodge a complaint and wrote and email also. I assume someone somewhere may see this.
I am a WAMU customer in AZ. I went today at lunch to a Chase bank to use the ATM and got a transaction denied can not despense cash from that Chase ATM. I decided to go to WAMU right down the street to see what had happened and try to pull out the money at that location. I went it to do my transaction and they would not let me because Chase had already pulled the funds from my account but never gave me the money. I was then told I needed to go back to the Chase bank since it was their ATM and it just happened they would have to shut the ATM down and do a count and I still had the receipt. So I went back to the Chase bank on 44th and Thomas to talk to them. I was given a very nice lady that wanted to help me. She called the ATM Sales lady over and I explained the situation and she told me that they do not ever take their ATM machine down to balance it unless they have a dispute. First of all that is SO wrong. Anyway I told her I was disputing this but since I am not technically a Chase customer yet she couldnt help me I needed to call the dispute line because she has no way of knowing if i just took the money and said I didnt get it… this is why they are supposed to take the ATM down at this point. So we called the CHASE dispute line and they couldnt help so we had to call the WAMU dispute line and now I have to wait 5-7 business days for anything to happen. As soon as this is resolved I am closing my account because I WILL NOT become a CHASE customer. I am also going to make sure my son and everyone I know that has an account closes it and goes to a more reputable bank. This would not be such an issue but I am talking about a LARGE amount of money. The ATM lady and the Branch Manager were VERY rude and not willing to help at all. I will NEVER go back to another Chase bank even if that is the last bank standing!!!!
I have a mortgage which was opened with WaMu 6 years ago. The agreement provided a monthly grace period and the payment has always been made by that date, usually in excess of the minimum due. In the current economic climate I would view a mortgage holder who has never had a late payment and has paid ahead of the requirements as a GOOD customer and WaMu always seemed to treat me in that way. From the month that Chase took over things have changed. I get harassing phone calls prior to the end of the grace period asking when I am going to pay. I even get calls after I have paid accusing me of not paying, and refusing to believe me when I tell them I have a receipt in my hand because I always go to the branch to pay over the counter. I have spent hours calling all the customer service numbers I can find for WaMu and Chase trying to find a contact for a legal department who can stop this harassment but either the system is automated only or the customer service reps are unable to help. Emma, a very helpful Chase customer service rep attempted to follow the same process and was astonished at her failure to find any help.
Anyone who can offer any help in resolving this whether through Chase or regulatory bodies I would be pleased to hear from you. To any potential customers of Chase I would suggest you rethink - if this is how they treat good customers, I don’t think they deserve any customers
After a recent experience I had with Chase, I can firmly state that I will never do business with the company again. Long story short: My personal integrity was attacked on multiple occasions by multiple employees and I was basically accused of trying to scam the company over a $100 promotion. When I proved that my position was correct, only one person (of the 6 I spoke with) even bothered to apologize for attacking my character. One of the employees who (in so many words) called me a liar was even from the “executive” offices in Texas.
It wasn’t the absolute worst customer service experience I’ve ever had (that goes to Charter Communications, a company which reigns as king of customer dis-satisifaction)but it was in the top 3.
Chase will never see another penny of my money. Period.
Just as soon as I finish using Chases’ free balance transfer money…. I AM BOYCOTTING CHASE! I’ll put my money under my mattress (j/j) before I make another deposit into this bank.
Chase has the worst, inconsistent, customer service I’ve personally experienced from a financial institution. As a prior banker (Bank One) I am inclined to believe I have a little personal insight on the inner workings of a bank.
If you’ve come across this blog, searching for a new bank… PLEASE, do yourself a favor, DO NOT GIVE YOUR MONEY TO CHASE… TAKE YOUR MONEY ELSEWHERE!
I got stuck with Chase after they took over Washington Mutual Bank. I was always happy with WMB but I’m not happy with Chase at all. I’m closing my account tomorrow after the 24hr hold on my funds expires so I can get it out.
Here’s what happened today to piss me off enough to close my account.
I walk in with my $650 check from my employer intending to deposit $600 and get $50 cash. As I’m filling out the deposit form I notice there are more boxes than numbers needed for my acct#. Well, I found that confusing so I left it for the teller to fill out. Then I was looking for the date posted somewhere in the building and there was no date displayed anywhere. I found that rather annoying too. Finally, I go up to the teller window and attempt my transaction when the teller informs me that I cannot get $50 because I only have $46 in my account. But I’m depositing $600!
What a joke this will not work for me. I’m looking for a bank THAT WILL CASH CHECKS! I THOUGHT THAT WAS WHAT A BANK WAS FOR! CASHING CHECKS!
So tommorow after the 24 hr hold on funds I’m going in and I’m going to take out my money and close my acct. CHASE SUCKS and I don’t want anymore to do with them.
PS I asked about the date not being displayed and the teller informed me they needed “the approved” calender hahahaha WHAT A JOKE! when having “the approved” calender is more important than having the date displayed for your customers it’s time to really think WTF are you doing?!
Chase Disney Visa member since day 1(six years). Credit limit of 25K. Charge on the average of about 35K for goods and services. I disagreed with a recent finance charge of $21.13. When I asked this “you are wasting my time and I do not care type supervisor” a question, his response was, “I am not going to play your game. I am not doing anything for you, but is there anything else I can help you with?” I know since I pay my bill off monthly, I am a bad customer to them, but you would think they make some money off the merchants I frequent. I thought I was worth more than $21.13. I will pay off the card and will try to never use it again. I will keep it open simply not to affect my good credit rating. I plan on telling others about this sight. Strength in numbers!
My payment was due April 5th - we use online bill pay to pay our bills and the payment took longer in its processing than normal. They received the payment on April 7th. Was never late before and have not been late since. My once pleasant APR is now 29.99%. They were ‘nice’ enough to reverse the late fee but refuse to use any common sense or good judgment to retain a historically and present GOOD client that actually pays her bills and readjust the APR.
Went through two ANTI ‘customer-service’ agents who touted the company line well and finally got to their ANTI ‘customer service’ manager, Tristan, who soundly touted the same borg-like, “we-can’t-actually-THINK-and-make-GOOD-business-decisions” line and then quite finally hung up on me. Mind you, I never used profanity or raised my voice to these people. I simply was presenting a strong argument they had no reasonable recourse for so they just had to hang up. Nice one CHASE. Will have that account paid off next month and will never, EVER, use CHASE again.
I agree with you 100%.
They charged me over $200 in overdraft fees. Something that I am extremely aggravated because it wasn’t my fault to begin with.
I have been with Wamu for almost two years now (I know a newbie) and I have never gotten an overdraft fee. But with the conversion to Chase I’ve had 5!! That’s just outrageous and shocking!
I’ve argued for a hundred back already and I’m going to go back to argue for the other 100. Either way I’m closing my Chase account within the next couple of weeks.
Chase angers me!
I have had similar experiences with them. I had a credit card with them that I always paid on time for years. They jacked my rate up anyway. When I called to inquire why, I received a similar reaction that you experienced. Banks can get too big - you become nothing more than an account number. Use smaller banks instead - they will value your business more.
Check out your local Credit Union-Much Better customer service & better rates.I left Bank One (JP Morgan Chase Bank) about 8-9 yrs ago & never looked back
We have good Credit Unions here in Mich. but the Banks suck!!! (Esp. Chase Bank & Bank of America)
This is a note I just sent to Chase customer non-service. I think that this bank is in trouble in spite of the bail-out money they have received from U.S. tax payers.
THIS IS THE NOTE
I just received a notice from Chase that the minimum payment on this account is being raised to 5% of the balance from 2%. As you might expect, I am not happy. A brief search of the internet shows that there is more than a little rage by a large number of people over this move by Chase. You can count me in that group. I apparently have no recourse other than to pay of the card balance along with my other cards and then be done with Chase. It is interesting that about 10 years ago a Customer Rep at another bank refused to issue be a refund for incorrect interest charges. I finally wrote to the president of the bank requesting the refund. I got no answer. So I closed my account. Many months later I finally got a response and the refund I had requested with deep apologies from the bank. But it was too late. Since that time the bank has lost at least $100,000 of my business (in credit card charges) and I take every opportunity I can to speak ill of them. I will never do business again with them. You may know of this outfit. It is called Capital One. Chase is now in the same boat. I can only wish that your ill-conceived move will result in many bankruptcies, lawsuits, lost customers, etc. which leave you in a far worse position than you would be without this stupid move. Certainly you will have a nice PR problem for a while with the internet used as the forum. I am now part of that forum starting with this note to you. I have always been against banking regulations. The government shouldn’t be telling business how to deal with their customers. But now I will make an exception and will be supporting more regulation on companies such as Chase and its ability to raise payments 250% in one month.
Have a nice day.
I recently paid off a revolving balance with Chase and was horrified at how difficult they made the process. One thing I noticed when trying to pin down an exact number for remittance is that they routinely sent email alerts for new statements at least three days late. This lets the interest on revolving balances roll over into the next billing cycle which was something I never followed when making regular payments on the balance. Realizing this was the case and that I owed them more money after my initial payoff, I called in order to get a correct total. An extremely rude CSR was evasive about what this number would be, saying that she could not get this number until the system generated my new statement. To be clear: she actually claimed Chase to be unable to give my balance in real-time. I asked if this made any sense to her, considering they tally up these charges in real time, which is their benefit of course. I have just paid off the third straggling interest payment and requested a letter to be mailed confirming the close of my account.
I will also add that their rate, at 29.99 when I closed but as high as 32 in previous statements was the HIGHEST by far on any of my accounts. I related that figure to a friend who said it qualifies as loan-sharking at that point. It does.
Furthermore, I closed a revolving balance with American Express and had absolutely no trouble. They were also able to provide a real-time balance, so the idea of a big company being unable to provide this service to a large number of customers is just a lie.
While I have worked in customer service and understand that there is the inevitable abusive customers, I would like to make clear that I was never hostile on the phone. Still, I was routinely disconnected and condescended to. Chase Bank is a nightmare; I am happily doing business with a small credit union.
Hi Everyone! I too have experienced my own Chase issues with my minimum payment resetting to 5% in August. After a review of those corporate executives who serve as directors on the JP Morgan Chase board, I have decided not to spend one more penny with any company or corporate executive associated with Chase. I am personally boycotting all companies associated with JP Morgan Chase in any form or fashion. There are executives on the JP Morgan Chase Board of Directors that are the CEOs of many consumer driven firms. I am personally going to boycott KFC, Taco Bell, Pizza Hut, Long John Silvers, A&W Root Beer, Johnson and Johnson products, Comcast, Anything to do with the New York Yankees or the Chicago Bulls, Spring Industries Inc., Honeywell, No donations to the University of PA from me. Some of the directors on the JP Morgan board have individuals on their corporate boards from consumer driven firms or they serve on the boards of other organizations such as Home Depot, ATT, Sara Lee, CVS, UPS, Tyco, Pepsi-Cola and National Brand Beverages ( I will be drinking Coke!) In my mind, Chase’s bad deeds become their bad deeds by association! It is all about their pocketbooks! They see dollar signs not hurt feelings or ruined lives. It is all about money! You can whine and complain all day long to Chase and that will have no effect. The consumer still has ALL the power. They simply have to realize that fact! I am going to let my money do the talking for me. I plan to send a letter to the aforementioned companies letting them know that I will no longer be doing business with them due to their association with JP Morgan Chase and its blatant disregard for the its customers. Cheers!
I’ve got one for you guys -
We were royally screwed when Chase recently bought our bank (Wamu). Our debit cards suddenly stopped working in Kathmandu, at night during a monsoon, with no hotel (because we couldn’t withdraw cash to pay for our room) We spent the last of our Nepali Ruppees calling Chase, who incidentally has a policy not to return phone calls to their customers - even during emergency situations. So, after 25 minutes of being passed around from operator to operator, they had no solution and we were now officially broke & homeless. We had no access to our cash for 3 days. Then finally they realized that the fraud dept never received the message from Wamu that we are abroad. So, they never made the little note on our account that we could be making foreign atms withdrawals over the next year.
Here’s the best part: New ATM cards are being sent out in a few weeks. Our current WAMU cards will become invalid. They can’t tell us when. And they will not forward a new card until the old ones are have been sent. After 6 days of begging and pleading with the on-line service manager, they finally agreed to send one out - of course a charge will be added to my account. I gave them an address in Kathmandu of our hotel. To which they replied that the cards cannot be shipped there because there is no valid zip code in the address I provided. I explained that Nepal does not use zip codes. Zip codes do not exist. They then told me that they can’t send the cards. Wow, this is once messed up company. Can’t wait to go home and switch to a credit union next year!
WAMU, we miss you!!
During World War Two, Chase bank lent money to Hitler.
It is discussed in a book called, TRADING WITH THE ENEMY.
I found a website that is selling a ton of Boycott Chase wear.
Here is the link: http://www.cafepress.com/americanangst/3155943
A peaceful yet very powerful way to expose the bad deeds of Chase. How great would it be if millions of people would buy t-shirts and wear them daily!
Oh boy…I have a mortgage with Chase now that Chase bought out Washington Mutual. I made a payment that was supposed to be posted to my principal, it was missapplied to interest on 5/28/09. I called them about it and they said I was one of many and they would get it corrected within 72hours. It is now the end of June and it is still not corrected. In all my years of banking I have never had such a terrible experience. I will boycott Chase as soon as I can get their meat hooks out of me.
Has anyone been threatened by Chase Bank or or intimidated with any type of fear. Such as a possible member of Black Water Contracter killer or etc. I have$
I don’t know if it is safe to comment about their taking your monies, without just reason or making up reasons to do so$ Continueing to rob your account after the original money illegally taken from your account to start the land or money slide. I believe they (any ghoul working for Chase bank should be tried, and when found guilty hung and sent to Jesus to be judged and thrown into the lake of fire;IMMEDIATLY$$$
THEY ARE ALL EVIL LIARS AND WORSE;THEY STEAL EVERYDAY WITHOUT ANYONE TO STOP THEM. THERE SHOULD BE A GROUP OF CITIZENS WHO KNOW AN ATTORNEY WHO ISN’T AFRAID OF INTIMIDATED BY THEM TO CREATE A CLASS ACTION SUIT FOR A TRILLION DOLLARS TO PAY US BACK. IT MAY TAKE TIME WHILE OTHERS FIND OTHER WAYS TO GET EVEN WITH THEM$
Has anyone been threatened by Chase Bank or intimidated with any type of fear. Such as by a possible member of the Black Water Contract killers or etc. I have$ A citizen took some pictures, and gave to me later.
I don’t know if it is safe to comment about their taking your monies, without haveing a just reason or their, making up reasons to do so$ Also continueing to rob your account; after the original illegal debit, taken from your account too, start the land or money slide into they’re coffers. I believe they (any ghoul working for Chase bank) should be tried, in an honest court,which they do not politically own, and after being found guilty, hung,(using piano wires if possible and legal), then sent to Jesus to be judged and cast into the lake of fire;or the pit with the anti-christ$ IMMEDIATLY$$$ They may be the anti-christ, does anyone know how to recognize the beast?
THEY ARE ALL EVIL LIARS AND WORSE;THEY STEAL EVERYDAY WITHOUT ANYONE TO STOP THEM. THERE SHOULD BE A GROUP OF CITIZENS WHO KNOW AN ATTORNEY WHO ISN’T AFRAID OF INTIMIDATED BY THEM TO CREATE A CLASS ACTION SUIT FOR A TRILLION DOLLARS TO PAY US BACK. IT MAY TAKE TIME WHILE OTHERS FIND OTHER WAYS TO GET EVEN WITH THEM$
Has anyone been threatened by Chase Bank or intimidated with any type of fear. Such as by a possible member of the Black Water Contract killers or etc. I have$ A citizen took some pictures, and gave to me later.
I don’t know if it is safe to comment about their taking your monies, without haveing a just reason or their, making up reasons to do so$ Also continueing to rob your account; after the original illegal debit, taken from your account too, start the land or money slide into they’re coffers. I believe they (any ghoul working for Chase bank) should be tried, in an honest court,which they do not politically own, and after being found guilty, hung,(using piano wires if possible and legal), then sent to Jesus to be judged and cast into the lake of fire;or the pit with the anti-christ$ IMMEDIATLY$$$ They may be the anti-christ, does anyone know how to recognize the beast?
THEY ARE ALL EVIL LIARS AND WORSE;THEY STEAL EVERYDAY WITHOUT ANYONE TO STOP THEM. THERE SHOULD BE A GROUP OF CITIZENS WHO KNOW AN ATTORNEY WHO ISN’T AFRAID OF BEING INTIMIDATED BY THEM AND WILLING TO CREATE A CLASS ACTION SUIT FOR A TRILLION DOLLARS TO PAY US BACK. IT MAY TAKE TIME$ MEANWHILE OTHERS COULD FIND OTHER WAYS TO GET EVEN WITH THEM$
I guess I mistakenly drank the CHASE KOOL-AID myself. In the form of a British Airways Visa card. My first bill came in today, I was billed a late fee. Even though I only activated the card two weeks earlier I was charged a membership fee over a month earlier. (According to them.) Also (According to them.) I should of received a billing statement with that information a month earlier.
I encourage everyone here like myself with a complaint to do as I have done. Cancel your account with them with a letter that explains why. Write to the BBB and your State Attorney General.
I too am a victim of the increase from 2-5% monthly payment! There is no way I will be able to pay this amount. I will be writing to my State Attorney General as well as to each and every one of my Congressmen and Senators!
If u want to be rip off by your bank so CHASE must be your election, a $2.25 dollar coffee has became a $100.00 dollars coffee, I’ll explain, I overcharge my debit card with $2.25 coffee from dunkin didn’t know that there is a fee for overcharging a debit card, needless to say that I work as a server and I go for over 20 credit-debit card transactions every day, when people don’t have enough founds in their credit-debit cards the transaction can not be posted, however GM Ben Angon called me IRRESPONSIBLE for not checking my balance, I thought that debit cards worked as cash, when you don’t have money left in your account you can’t use it, is not the case, so I gave GM Ben Angon the choice of waive those fees or closing the account, He’s chosen to close my account, Way to go Mr. Angon.