Boycott Chase Bank and Learn What Not to Do In Customer Service

I am closing my chase bank account tomorrow they are the most rotten unforgiving bunch of greedy sinners in the world!
Amen
A Comcast bill turned into 590 so far all because my government pension did not get posted to their crooked elite money pit bank!
They will get a pit and every other rotten scum lover of money in the end!

I learned today that even if you pay your bill in full, you will be charged interest for the time that your check is in the mail- ridiculous. Plus, there really is not supervisor or person to speak to if you do not agree with these charges. I closed my account. Chase is awful; no wonder why America is in debt!

You are right about the above mentioned bank. I am administrator for my mother's estate. She had a safe box with her son-in law at this bank. She has been dead since 2009 and they are still taking out $65.00 per year for the box. The bank has both keys, and there is nothing in the box, but the bills keep coming. Why I ask? They stopped the use of her ATM card and access to online banking so no monies can be used to pay her bills. I'm sure their purpose is to make sure she can pay the box fee until her funds are completely gone. I wonder how many other dead persons are paying for items under these circumstances. Not to worry, I will never recommend bank and this lack of service!

I think that the tide is turning and Americans are fed up with these credit card companies and banks. Start pulling money out these banks, they think they can push you away, they depend on us, and if we leave in numbers large enough they are done. Find a savings and loan or credit union.

chase is building 12 new branches in my area alone. they own most of our mortages and credit cards. everyone needs to organize a anti monopoly boycott of the whole institution.

I wanted to pass this along -- JPMChase doesn't care about individual account holders. They care about insitutional customers. You'll find this interesting. People who've been mistreated are getting their local municipalities to pass ordinances forbidding the local govt to do business with Chase, in some cases pulling millions of $s from accounts. This includes regular bank accounts, investment accounts, pension accounts... Now THAT is a language the Chase understands. Here's a link to the NYTimes article about the trend.
http://www.nytimes.com/2011/09/13/nyregion/jpmorga...

I need help! Morgan Stanley Chase Bank, in Mesa, Arizona on Main Street, (cross streets Power & Sosseleman), are attempting to steal my money. I too need an attorney!

I also was a long time customer with Chase (not anymore)
If enough people leave we will solve the problem Try The Huntington Bank ( if you are in ohio ) . They are a "Good" bank

Why and how are they (Chase) getting away with treating people
like they are, and doing dishonest acts (stealing)?

Chase has cheated/stole money from me, I just don't understand how
they are getting away with this.

CHASE BANK sucks...I do not want anymore trash mail sent to me. Every day I get junk mail from them. Sick of it! I will NEVER consider opening an account or applying for a credit card.

I know this won't do me any good...but I feel better.

i've had an issue with the mobile banking application over the past six months. it gives me the wrong balance. everytime i call i am told they will fix it for me and the mobile banking balance should be correct. today was the last straw. after calling multiple times, i called today and freaked out. it's not fair that every week i overdraw my account because mobile banking tells me i have more money in my account than i do. today i was told that it's not their fault and maybe i should check my balance from my computer or an ATM instead. well here's the reality of it- i'm either driving, or at work, and neither times can i sit on a computer and check my balance-- that's why i got mobile banking! i've also been out of a computer for the past two months so how could i look it up from a computer? i was in jamaica and the same thing happened-- guess who had to walk from the hotel to the airport? that's right- me- because mobile banking gave me the wrong amount, and when i went to the ATM i had no money. this is disgusting, their poor customer service skills are even more disgusting. i WILL be switching banks- but after reading everyone's complaints it doesn't seem as easy as you would think.

I have been trying for some time now to get my name off of Chase Bank's mailing list. Each mailing has my name on the form. I do not want an account with Chase Bank. I get a form from them every week, today I got two. They must have a great deal of money to be able to send out so many requests for my business - not to mention the rest of the country and probably the world. To guard my privacy and prevent possible ID Theft, it is necessary for me to Shread these applications. Chase Bank, if you read any of this blog, please drop our name off of your application mailing list!!!!!

i am actively seeking an attorney to sue chase bank. they stole my money -- no joke! i had automatic transfers set up, canceled them two weeks ago, closed the accounts, and they took money today anyway! now, my credit union accounts are in the hole, and all chase said was that i need to "calm down." really?!?! i have to make my car payment and you took my money and it's floating in nowhereville, and i need to calm down??

Just got off the phone with customer service. I wanted to close my IRA account and move it to another bank. They said it would take 3-4 weeks. When I asked them why they said "it will take three or four weeks." Customer service offers no help at all and they are not worried about what people think about their poor service. Chase will not get my business again. JP

Im suprised by most of these because ive had nothing but pleasant experiances with Chase bank. We have been working with our lender rep. for more than a month now and have put in 3 offers in that time. Over this month she has gone above and beyond to help us, Im not officially apart of the loan and have only met her once and she still mentions me in every conversation with my husband and even remembers my name. And our personal banker shows the same attention. Ive loved the experiance with our bank and will continue to bank with Chase for many years. They do have some fees, but its not too hard to witdraw money and go to places offering free or lost cost money orders. Everyone knows you pay high for convience, You cannot expect to get things for free these days. I have much better experience with this large company rather than our local town bank who rolls their eyes everytime i say " no i dont have a check to withdraw money from my account, because i , as most people these days dont, dont use them. Even though it takes them a whole 30 seconds to look it up from my id, and still need my id regardless if i have a check or not. You will not always get a perfect experience in customer service with any company, because they are repesented by people, and some people are just nasty.

I had the same exact experience, WOW! The customer service sucks, they don't care. Big and Bad JP Morgan Chase, bye bye

I wish it were that easy for me to close my account-I've been trying to get out of Chase for at least 3 weeks now. I started an account at a Credit Union and was going to get around to closing the Chase account. The Chase account went into overdraft.
Going in on Friday, I paid the overdraft in cash but they told me it would take 24 hours to clear (what??). The kid I talked to said he would write himself a note to close it on the Saturday. Come Monday, the account was still wide open and 2 re-accuring transactions posted themselves as pending. When I called the branch and talked to the kid, he said, "Oh..if there is re-accuring transactions, it will re-open the account." I flipped out. I called the 800 number, only to be told the same thing. I flipped out again. Called back and spoke with 3 different people, all who said, "No maam, once the account is requested to be closed, there is no way to re-open the account. But I don't see the account was ever requested to be closed." WHAT??? He straight up lied to me.
Now, I'll pay my bills. But I refuse to pay the overdraft fees, which have accrued and they won't remove. They won't let me close the account over the phone, forcing me to get confrontational. I promise, I may get arrested.
WORST customer service ever. I'm so tempted to sue over lies and fraud.

I've been traveling w/ my wife and baby internationally. Three weeks ago my debit card was lost/stolen. I immediately requested an emergency replacement debit card. Since I was international Chase forced me to provide an address of someone else in the U.S. who then had to rush it to me. My family and the contact waited for a week... no card. I called one week later on Saturday and Chase told me that the representative never entered the order and although I impressed upon the representative that it was an emergency and that my family had no cash and a baby I(rationing milk, diapers). I placed another order. I called back Monday to make sure the order was entered. It was not! Buffoonery. Finally on Thursday the U.S. contact received the card and I received it in the foreign country the following Tuesday. Relief? No, and why? The genius customer service representatives at Chase decided to send me a new card, not a replacement card, so the PIN was changed and sent to the address on file because since I'm traveling internationally of course I will have access to this PIN. Over 5 new debit cards in 10 years I haven't had a to walk into a Chase branch to change my PIN number since the 1990s. So now it's week 3, and I STILL don't have access to cash in my account. I have no idea what we're going to do for cash and at this point I might have to resort to illegal means to survive. Banks are supposed to simply hold your cash, not hold it hostage.

This has been a complete nightmare for me, my wife, and son where so much of the world still operates on cash including cabs, buses, food establishments, etc. We've suffered horribly at this point physically (I'm not eating, walking everywhere) and mentally because of Chase's poor customer service.

I've spent hours on the phone w/ Chase and although they have offices here they cannot help a retail client of 10+ years. I'm definitely moving from Chase and switching to a true international bank which Chase is not, it's a phony. I plan to sue for emotional stress, psychological trauma, and withholding of customer service to a client in an emergency situation. I would recommend that no one patronage Chase due to its poor retail customer service. Big banks are bad for customer service and Chase is a living example of that. Please don't disregard this story as this can happen to you and your family too especially if you have a passport. Chase is only a U.S. bank.

I recently completed a VERY difficult process of finding out why Quicken was suddenly unable to use the One Step Update for my Chase credit card. After hours (one day 6 in total with 3 different Quicken support staff and 20 minutes with Chase staff) i learned today that Chase requires first and third party cookies to be completely open on my internet browser. This means that in order to use One Step Update with Chase, i must keep my internet browser open to all cookies from all sites -- or change these every time i want Quicken to do an auto update.

This is not the case with my other credit, bank and brokerage accounts I have-- only Chase. This gets to a very important issue of privacy and internet security that I hope Chase can address. In communication Quicken staff I was told that Chase does not even alert Intuit that cookies are required during the One Step Update process. This means that Quicken can not even be programed to prompt users to turn cookies on, or even better, allow my browser to accept cookies just for Chase, but from other sites.

I'm sure I speak for many Quicken/Chase users when I wonder when Chase will fix this.

http://quicken.intuit.com/support/articles/online-...

To the post by Bob, I have done that, and more. I am a former and, should I say, reformed, Chase cutomer and employee. I left the firm out of plain disgust nearly two years ago at the "corporate culture" which internally lionized greed and misbehavior. So I can confirm that employees are treated no better, and probably a little worse, than we customers.

So back to my point - I pulled all but a little cushion out of Chase. I invested it in local businesses, where I knew the owner. And I moved savings into a local bank in Fort Collins (I highly recommend it for people living nearby - Larimer Bank of Commerce). As soon as I can sell my home, which has a Chase mortgage I will be forever rid of that shameful sinkhole of taxpayer dollars.

The only way to resolve all the abuse from the major banks especially CHASE, is for us citizens to go and close all our checking and savings and CD's at CHASE and other big banks and put our money in local FDIC protected credit unions. Once they see their deposit money drying up, they will know we mean business and they will have no choice but to help families in foreclosure and reduce their outrageous fees and BONUSES!!!!!

PLEASE PASS THIS TO EVERYONE YOU KNOW ASAP!!!!!

I had $800 in suspense (my original payments were 896) this is the account where chase holds your money until a full payment is received. I entered a trial modification for 781.33: sent the 1st payment certified mail, I called and asked if I can use that 800 I already had in suspense to make the second payment-the rep said that some of that went to fees I would have to add twenty dollars to it and I did getting her name and confirmation number. Made the third payment by certified mail. I had not heard from anyone by the time the first rolled around again. I called they (the rep that answered the phone)said continue to make the same payment amounts until I hear from them and I did on Feb. 25-I did not send this through certified mail since this was not a trial payment. Since there was 28 days in Feb and the 25 was on a Friday I called on the 1st to see if they had received the payment-they had not and instructed me to give it a week and call back the following Monday to see if it had posted yet. So I waited and called back- to my surprise they cancelled my modification stating I did not make the three payments. Apparently they were not suppose to take monies out of suspense for a payment and therefore did not count my second payment. They thought my Feb. payment was a very late 3rd one. After several attempts I finally was able to talk to my relationship manager. She said she would speak to her manager to open the modification back up in the meantime I was to send in my updated information because they would need that for the permanent modification. I faxed it all that same evening. The next day I called to make sure they received the fax (they did) and I was told I had a new relationship manager and she won’t be in until the 14th. To make this long story short-I am now in debt further (thousands) then what I was before I first started this journey. I do not have enough money to stop any foreclosure and I am scared I will loose my home if this ball gets dropped again.

Oh man... I've been reading most of the opinions posted here, and now I feel less surprised than I felt yesterday in the afternoon, when I went into a chase bank branch located inside an Albertson's (on 120th Ave. Denver, CO) and the lady there, had two, just two customers before me and I wasted 40 minutes of my life waiting there cause the teller was taking her sweet time, to then ask her why would she need to see my ID for a second time, when she had already seen it once, held it in her hand, looked at it several times, to then return it to me, to ask me again for it cause I was withdrawing none other than TWELVE DOLLARS! before that occured I asked her for a cashier's cheque and she told me they would charge me none other than EIGHT DOLLARS for it! and if I wanted to do a money order instead, that would actually cost me FIVE dollars... I couldn't believe it.
Worst of all is what happened at the end when I told her: well, but you just saw my ID, why do you need to see it again? I'm only withdrawing $12... (?) and she went on to tell me: "why are you upset?, I don't understand why you're upset ... if you're going to be upset then I rather not help you" My reaction: flummoxed! I couldn't belive that Chase's customer service can just tell you that since you're upset by their general attitude towards their customers and the fees they charge, they can on top of that refuse to help the people that do business with them. Got to have balls to do that! And that was only my most recent experience with them...
Just last week I went into another branch and they asked my mom for two forms of ID to add my mom; to give my mom an extension, so she and I could share the same account basically - so my mom gave them her DL and her passport, and on top of that he asks her for her SSN and then asks her if that's a SSN or a tax ID, I was really angry by his condescending attitude towards my mother who doesn't speak perfect English, I ended up telling him: "do you also want to see her greencard? What other documents do you need? Birth certificate too?" He sort of ignored me, then he printed whatever he needed us to sign and I noticed that he got my mother's last name wrong and when I pointed it out he SIGHED loudly in front of us... I told my mom to just get up and we left.
WORST CUSTOMER SERVICE EVER from any bank that I've done business with. Period.

Lets get tea shirts and bumper stickers that say boycott chase perhaps with a phone number. Start a non profit and gets some donations to organize people who have had it with crooks like Chase Bank. The little guy has a chance (and we still may save America yet. Who owns Chase? probably some Iraqian or enemy of the US

I have had the absolute worst service from Chase. A rental property I own had a fire. Luckily it was fully covered by insurance. The damages were just under $200k. The ins. co. sent a check for 60k. The check was signed and sent to chase. Chase then sent a check back to me for 20k. Now, the demo and clean up alone was listed by the ins. co. as costing 10k. I called Chase, spoke to a rep, and faxed over the 86 page report from the ins. co. which detailed to the nail what was being replaced, the cost, and the total amount which was being paid out. Chase then told me "In order to send more money we will have to order an inspection.". Confused, I asked "What for?". Chase said "If we send more $$ we will have paid out 50% of the money we have. We need to be sure 50% of the work is complete.". I said "But there is almost 200k in damage and the demo and clean-up cost 10k. You only sent 20K. The work is nowhere near 50% complete." The Chase rep then asked where I got that figure from and I explained it was the ins. co. report. I was told he had to get the file and look into it and he would call me back.

Two days later I call chase back....of course I get a different rep. I basically repeat the entire previous conversation almost word for word. Then I'm told by the rep "I have to get the file and look into it and call you back.". I said that is what I was told before and he says "It would take up to 72 hrs." Conversations like this go on for MONTHS as I keep asking to talk to higher supervisors. Finally I call my ins co and explain the situation. The ins rep cannot believe it. He gets another check for 60k released and says he's gonna call Chase. This circle jerk with chase continues for almost A YEAR. After the second disbursement Chase releases more money but is still holding 60k.

I cannot remember the title of the woman I finally spoke to but it was several levels up the food chain. She tells me to have the inc co send all the money and I laugh at her. I ask her "Why would the ins co. send all the money? They are the one that wants to make sure all the work is being done. They are not going to send another dime and let you hold on to the money. Why should they?" Then I explain that once a year is up the coverage I have for the loss of rents will end and there will no longer be payment of the mortgage and I will sue when chase tries to foreclose because i have all the phone records, my ins reps communication, and in 5 years a payment has never been a day late. Guess what, suddenly all the money for the job was released......

Needless to say I HATE CHASE BANK. I am refinancing my mortgage even if it costs me money to do so. And as I have been calling lenders I ask if Chase is a company they would possible sell my mortgage to because if it is I will not do business with them.

We have homes listed by all banks, Chase is the worst of all. This bank will not work with any of the owners/sellers of their mortgaged homes. Short sales are very important to the recovery of our markets. Chase has its head where the sun does not shine. They have inexperience so called specialist handling the short sale files. There is no way to make them accountable for mishandling customer files. I hope someone at Chase has the guts to read some of these comments. People need help!!!!!!!!!!!

I work for a software company that sells to banks. Our management team has decided to focus strictly on selling to smaller community and regional banks because of similar issues like the one described in the blog posting above. Any other vendors to banks out there with a similar strategy?

Chase is a very cold hearted, user unfriendly, customer adversarial bank, if I ever saw one. As of Dec. 10, 2010 they closed the popular, heavily used drive up window facility at the Canton, Ohio, Canton Center Mall. Customers of Chase now have to go inside the "y0uth" plagued Mall to conduct transactions.
For the handicapped and disabled customers, like myself, this is a major problem, to say the least. "Customer convenience" at Chase? Not on your life! I am changing banks as a result of this outrage.

Chase Bank is the worst bank on the planet. The worst customer service, they dont care about their customers. They will not answer the phone and will keep you on hold then disconnect you. They are rude and will not help you. They should be shut down. and all accounts given to a trusted company.

Chase intends to add a 12.95 per month service charge to my checking account. I am not rich and dont have a minimum of 500 in a direct deposit. Forget it. I am closing my account with those rude folks.

Dennis

Made an ATM deposit at my local Chase branch on Nov. 15, 2010 of my largest monthly commission check from Aetna and 2 smaller checks. ATM ate my deposit, citing a technical failure. The branch insisted I leave and file a claim to their claim dept. 7 days later when I called to see why the claim's still open, the rep disconnected my call saying they would no longer accept future calls from me. Very scary. Be forewarned.

I requested that they lower my 32% interest, as for the last 5 years, I have paid on time...always more than the minimum, and additionally, paid off the $$ completely a couple of times.
When I asked them...seing how I been such a GREAT customer, would they lower my rate back to the original 12%. I was sent an e-mail that because my credit is not the best...regardless of how diligent I have paid them...they would not change it. AND they are within their rights to do so according to the agreement.
SOOOOOOOOOOO, I wrote to the BANKING COMMISSION of the United States....guess what, YEP they changed it back to 12% for 6 months. Well, if they could do it for that amount of time, why not permanently?

There's where our eletist govenrment should have stepped in long ago, because...let's face it, banks are venerated pirates. And in the pockets of the bureaucracy.

Chase has horrendous customer service. It doesn't pay to be a good customer and follow their rules. They treat everyone like criminals. I've been trying to negotiate a short sale on my home and they gave me nothing but a run around and wrong information to delay the process. They don't want to get 90% of the loan paid off, they'd rather I walk away and foreclose, then they can cry to the federal government for more bailout money.

Washington Mutual sold my 3 cards with other companies to Chase and now Chase has raised my rate to 24.99 %! I'm not kidding you one bit I have good credit , have never been late paying and always pay more than whats due.
I'm a senior and don't have alot of income, this almost caused me to have to file bankruptcy.

OBAMA SHAME ON YOU. YOU ARE LETTING THE BANKS LIKE
CHASE FORECLOSE THE AMERICAN FAMILY HOMES. DISGUSTING BANK CHASE BANK THE WORSE BANK IN AMERICA

CHASE THE WORSE BANK AND OBAMA ADMINISTRATION IS NOT HELPING THE TAX PAYER AFTER USING OUR MONEY TO BAIL OUT THE BANKS

SHAME ON YOU OBAMA. YOU ARE LETTING CHASE TAKE OUR HOMES OFFERING US A MODIFICATION THAT THEY WILL NEVER APPROVE ONLY TO FORECLOSE ON YOUR HOME. SHAME ON USA AND OBAMA SHAME ON YOU CHASE. YOU ARE DESTROYING THE AMERICAN FAMILY

THEY REFUSED TO TAKE MY PAYMENT THEY SEND IT BACK TO ME AND MY ACCOUNT WAS VERY DELINQUENT BECAUSE OF THAT. SHAME ON THEM, THEY ARE NOT GOOD AT ALL. THIS IS THE WORSE BANK IN THE US AND WE THE TAXPAYER HELP THEM OUT. LOL FUNNY AND HYPOCRITICAL COUNTRY.

CHASE BANK IS THE WORSE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY DO NOT OFFER THEM ANY HELP. THEIR CUSTOMER SERVICE IS VERY BAD, EVERY TIME YOU CALL YOU GET SOMEBODY ELSE AND TELL YOU SOMETHING TOTALLY DIFFERENT. THE WORSE BANK IN THE US AND THEY DO NOT HELP THEIR CUSTOMERS.

I love how some people are claiming that everyone on here is not paying their bills on time when it's been stated repeatedly that a lot of them were. My parents paid their Chase bills on time every month and without warning the interest was hiked up to 30 freakin' percent! When my father called about it and explained that there was no way they could make the new payments, Chase refused to work with him, despite his best efforts and drove my parents to bankruptcy.

Sadly, I had already signed up for a Chase credit card, a mistake I sorely regret. I called them to try to work something out and they refused to.

I'd like to hear from the two or three Chase employees that said we should go and speak to a teller. I live in Alaska and no longer have that option and when I DID have that option, the tellers were extremely rude and unhelpful and couldn't even change my accounts to stop charging me monthly fees for not having direct deposit.

You know, I called Capital One's customer service line and was able to work an agreement out with them regarding my credit card (I was unemployed for a bit) and I didn't have to be face to face with her in order to be treated as human being. So, how come Chase just basically told me, "Sorry, we can't do anything." And the woman even hinted that maybe bankruptcy would be a good idea for me!! For less than $3,000?! F U!! And, NO, unlike one of the employees said, I did not call up angry or upset; I called willing to work them and Chase was unwilling to work with me.

And my FAVORITE part was when she refused to accept any payments unless it was one lump sum, because of the way the "system worked" my payments would be eaten up and not counted if the account was sent to an outside agency. Whatever. They don't want my money, fine. I'm keeping records of my attempts to try to work with them. I'm gonna keep calling them, too. Until something happens. >> And then forget they ever existed.

Maybe a Chase employee that loves the company so much would be willing to help me out? My friend worked there for a short period of time before quitting saying it had been a horrible experience.

I agree with all of the previous comments. My rates went up to 27%, and when I called to find out why, I was told it was probably because of a late payment, my credit score or my level of debt. Hmmm, I own my home, have extensive savings in Chase (formerly WAMU) and have never had a late payment in the past two years and have always, always paid above the minimum. After consulting her files, the customer service representative agreed that was the truth and further, she stated that she was embarassed that the interest rate was so high for no reason.
So guess what? I am paying off my card, taking my savings out, and encouraging my colleagues to switch to Union Bank of California – which has some great rates for personal and business accounts and polite, empowered customer service reps.
This is the age of instant communication with the world and I promise that what I say and continue to say about the corrupt practices at Chase will repeat endlessly from my mouth.
Chase, shame, shame on you. You take our tax dollars and laugh all the way to your bank. And then you have the audacity to screw your customers?
I encourage everyone to start a world-wide rant against these abuses.

my name is joanne wallace .on 9/14 /2010 deposit a large sum of money in the at chase atm .it took the moeny but it and didn't give me no receipt or post to my account. now the chase bank is giving me hard time . they kept checking the data on the atm machine .and the data is say i din't post nothing to my account. iam ask them to check the camera and do a physical count of the money out of the atm. which is not going to macth there data. they kept giving me the run around. can someone help me were can i go for help .

Chase Bank took over my home mortgage from Wash. Mutual bank. Chase is a heartless, lying, self-serving bank. Tried to do a loan modification, and they basically requested all this frivilous info, all the while looking for any reason to turn us down, and yet telling us "they want to help us save our home." Bullsh_t!
If this has happened to you, write or Email your congress persons and tell them it's time for them to investigate the banks and their lending practices! I hope an attorney reads this and is willing to start a class-action lawsuit against these thieving banks! It's time for us "customers" to stop kissing their _sses and start kicking their _sses.
If congress doesn't act, it's time to elect folks that will represent us and our concerns, not the lobbies! It's time to return this country to the greatness it once had, and vote out our so-called representatives who have forgotten the phrase-"Of the people, for the people, by the people" It is "Time for a Change", but this time, let's make it a change for the good!

Had a card with Sears MC. One day, received a letter stating that they also were increasing their interest rates to 29%. My call to their "service?" line went pretty similar to previous Chase posts. They told me that it was nothing that we did. Had nothing to do with our credit. We didn't make any late payments. Were not at fault. They were doing this to everyone. I hit the roof. I told her I was going to cancel my card. Sorry. Would you like to do that now? Unbelievable. Well, I did end up cancelling, but did get a call back offering that they would not raise my rate if I reopened my account. Did I want do that now? NOOOOOO! I think they are all the same.

We have great credit. Had a card with Sears MC. One day, received a letter stating that they also were increasing their interest rates to 29%. My call to their "service?" line went pretty similar to previous Chase posts. They told me that it was nothing that we did. Had nothing to do with our great credit. We didn't make any late payments. Were not at fault. They were doing this to everyone. I hit the roof. I told her I was going to cancel my card. Sorry. Would you like to do that now? Unbelievable. Well, I did end up cancelling, but did get a call back offering that they would keep my rate the same, "just for me". Everyone else gets raised. Did I want to reopen account? NOOOOOO!